Make sure equipment especially tires are properly inflated. After loading my vehicle onto the transport trailer I noticed one of the tires was quite low on air. The attendant got an air compressor and inflated the tire. I asked how much air was put in he said about 10 lbs. he said to keep an eye on it when I fuel up! In the back of my mind I knew this could be a possible issue but with a 32 hour drive ahead of me I was anxious to get going. About 90 minutes into the trip the tire ripped apart. The tire repair person said he'd never seen a uhaul rim in that poor condition. He said they are usually in pretty good shape. The inside of the rim was quite badly rusted. It took approximately 4 hours to be back on the road. Bottom line a transport trailer with a leaking tire should not leave the lot!Michael S.
Moving Truck Rental in Hannibal, MO at Vans Appliance & More
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hannibal, MO 63401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The trailer I rented had 4 new tires and looked very good but when I got to my location and opened the door there was a few broken hangers and something plastic broken inside the trailer. Not major but I was surprised when I opened the door. I didn't open door at facility.Michael W.
Better tarp and tarp ties availabilityMuhammad I.
They helped me hook and unhook the trailer.BRIAN C.
The man I spoke to on the phone at Van's to reserve the Uhaul seemed helpful and polite. However, when I went in inperson to confirm the after-hours pick-up, he was rude and dismissive. Needless to say, when the time came to pick-up and return using after-hours....it was a mess. I never received a contract, and had to rely on helpful customer service to assist me. Not a great experience...especially for the cost.Louis R.
Great friendly service price was great will recommend it was all around awsumtravis M.
Great service and very pleasedRhonda D.
Manager very helpful.Mark W.
Couldn't get much better.David L.
The guy that rented the uhual to us was rude. He didn't tell us the price or tell us anything about what we paid for. Just told me he needed my credit card. I asked what the total was and he told me and that was it. I didn't even need the uhaul till the 24th. I could have returned it the 23rd for cheaper the guy told me at the return location today.cortney P.
Discuss all charges before adding them to the contract. I was charged for something I thought was optional. We did not discuss the damage protection coverage. I didn't bring it up and the agent did not ask if I wanted it. Would have been appropriate to explain if it was required or to give me the choice.Sandra F.
Not to have rude employees. Not to hang up on people when we trying to understand what is going on with our payment. Send them receiptsEmber C.
Customer service could have been better, the guy pretty much just gave us the keys and said â€˜here ya go'. He wasn't rude, but he definitely wasn't super friendly either. I asked to rent a 2bed+ truck, which I assumed would accommodate 2 bedrooms, living room and kitchen. It did not. We would have made two trips with the truck but since we were paying per mile for mileage, we just made several more trips with our own vehicles. If the truck would have been appropriately sized, or if it were suggested that we rent a larger truck, we would have been able to make only one trip as planned. In the end, having a uhaul was helpful, but the whole experience was rather disappointing.allison W.
The gentlemen working at the pickup location were patient and extremely helpful.annnastasa G.
Went in on Friday to reserve a truck for the following Monday. Needed to pick up the truck at 8:00am Monday. Clerk said they didn't open until 9:00am, but if I had a smart phone all I had to do was call "800 UHaul" and someone would walk me through the process of picking up the truck. I ask where the keys would be located and he said out by their mail box. That whole area is overgrown with shrubs and weeds. I ask if I he needed my driver's license or my credit card and was told no, you are all set. Decided to investigate how to obtain the truck before Monday morning. Discovered I had to set up an account. Did that but not without much difficulty because it continued to say I needed a code to verify the account and it would never accept the code I entered. Finally backed out of the account and logged back in and the account was already set up. Decided to call the 800 number 800-Go-UHaul to find out what I needed to do to pick up the truck on Monday morning. Made 4 phone calls and after waiting at least 15 minutes on each call to be connected to a service rep. I hung up. Watched a You Tube Video of how to obtain the truck. The independent You Tube Video was very helpful. All U-Haul clerks should watch it so they will know the procedure or better yet all clerks should be required obtain a truck through their smart phone. Since I had to reserve the truck on line I began to worry I had two reserved since the clerk said I was all set on Friday. Made another call to 800-Go-UHaul. Waited 20 minutes for someone to finally answer. They were very helpful and sent me a link to click on when I showed up to get the truck on Monday morning. Arrived Monday morning, clicked the link. Had to go to the Key boxes and scan the bar code for the location (You Tube Video nor U-Haul rep. on phone said anything about this). Scanned location barcode, took a selfie, took a picture of my driver's license, Then it would not scan the back of my license. Began to chat, but finally got the back of license scanned. Next instruction was to find the location of the truck (thy only had 3 trucks there). You Tube Video showed truck number on the left front fender. Could not find the number anywhere on any of the trucks. Finally clicked on located truck and it gave me the key box number and combination code. As soon as I opened the door I noticed the driver's seat was ripped. Had to check off on exterior condition, fuel level and mileage, but was not offered the opportunity to check off interior condition. Started the truck and began loading a few things into it from my car. Got a call from my office (by the way no one said anything about verifying who I was with a an alternate phone number and/or a listing my business) my office person said she just received a call from the other U-Haul dealer in town and he told her my truck had been transferred to his location and I should go down there and pick it up. I told here to call him back and tell him I was sitting in a truck and it was running and I was not going to his location to pick up a truck. After 20 minutes of jumping through all the hoops I headed down the road immediately noticed a tire noise. A tire either has a slipped belt or a knot on it. Told the clerk when I returned the truck. While on the one day trip I noticed the truck number on the driver's side at the very back and top of the box. Apparently there lacks consistency as to where the truck number is located and no where in the instructions does it say where to locate the truck number. And as to the Contract Terms & Conditions/Agreement - 14 pages and 6,333 words. I understand the need to protect your company and its equipment, but really - who would take time to read all of that. You need to streamline that document so someone might actually read it.Tom D.
The pick up and drop off was fine, however one of the loading ramps on the trailer I rented was bent. It could not be seen through visual inspection until the ramp was extended, then you could see the noticeable â€œuâ€ shape. The ramp was fine for loading, but the bent ramp would not latch into the trailer for highway use without the use of a pry. Also the left rear tire on the trailer was bald in the middle 2/3 of the tire.Scott S.
Everything went smoothly. It was a pleasure to work with U-Haul and VansBhagirath K.
The computer system was down and they did not have any paper contacts, so they wrote my license and credit card information down on scrap paper. I did not like that and had no choice as I was on hold with customer service for more than 40 minutes.Stefanie F.
Very good experience.Glenn H.
Go over all the fees with the customer. I got hit for $71 for 100 miles of driving when I only drove 33 miles. How is this legal? My initial charge was $70 - suddenly, it became $168, then nearly $400. I doubt I'll use U-Haul again.Marc G.
the man I gave the keys to was not friendly.Regina Y.
Adrian and Randy at Vans Appliance are wonderful to work with. Very helpful and very accomidation. I highly recommend using Vans appliance for your Uhaul needs.James W.
The return process was horrible. There were way to many steps to complete the process and the drop box was not well designated. To add to the frustration, I was overcharged.Stephani J.
The website showed I booked the correct trailer, but when they got the information, it was wrong, the guys fixed it and I was on my way!!! Great business and great guys! They hooked it up for me and made sure my lights worked!! They were just all around fantastic!!!!!Deborah B.