In regards to the booking and picking up the truck everything went well. As I was driving home I kept hearing a big bang in the back of the 10' truck box. When I got home I opened the back door and to my great dismay there was a large pallet jack. This piece of equipment is used for transferring a loaded pallet. A pallet is probably 4' x 4', the pallet jack was probably 6' x 3', handle height 4' high. This piece of equipment is not even used on a 10 feet truck as there is no lift to get it down. They must have been storing it in there or something. That being said I was on a time crunch, no time to return and book another truck so I lost a good chunk of space for my belongings. I had to scramble to find someone with a truck to take what didn't fit because of this pallet jack. Also, the cab had garbage from previous renter. Coffee cups and bag full of garbage. Burnt out headlight was discovered driving back to return the truck. Not impressed.
RHONDA E
Customer Reviews for Vape Mafia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service
Preetinder SThe UHual Is too pricey and unefficient
Chetan GThe staff have no idea how to process a rental . They call the manager to come from off site and process the rental . Even though I had set everything up in my UHaul account and had a chosen pick up time staff/ rental wasn't ready and had to wait around for Owner to come to shop. Same issues when returning truck , again had to wait around for owner to come to shop to process return.
Christine MWhenever you guys giving your u haul to any shopkeepers just double check if they know the process. Really upset
Dilpreet S