Customer Reviews for Vaughn Motor Sports
(U-Haul Neighborhood Dealer)

619 reviews

2775 Kietzke Ln   Reno, NV 89502

(775) 825-2746

Office Hours

  • Mon-Tue: 8 am - 11 am
  • Wed-Sun: 7 am - 2 pm
Special Operating Hours
  • 7/8/2025: Closed
  • 7/9/2025: Closed

Services at this Location:

Contact Us

(775) 825-2746

2775 Kietzke Ln
Reno, NV 89502

Services at this Location:

Office Hours

  • Mon-Tue: 8 am - 11 am
  • Wed-Sun: 7 am - 2 pm
Special Operating Hours
  • 7/8/2025: Closed
  • 7/9/2025: Closed
  • Free towing inspection
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

We had a very pleasant experience with the owner who gave us a very fair rate for our needs. The truck, however, was ready for retirement. The driver side door did not close securely without slamming it with all your might (we learned this as it almost opened on the freeway). The brakes most likely need servicing as the pedal needed to be pressed all the way down to the floor to completely stop. We had to clean the inside of the windshield so we could see clearly and wipe down the seats and steering wheel, as well. All that being said, it did get us to and from our destination without an incident, but would have been nice to have power locks and windows, secure drivers door, and brakes I trusted. As I started with, the owner was extremely professional, so I would recommend others to use this site. I would just make sure you get a newer vehicle (which we did see on the lot) if you have to drive longer distances.

CHRISTINA L 
Rating:
4.0

Great customer service and pleasant to deal with. I will support this location again and have recommended this U-Haul already. Thank you!

RICKY N 
Rating:
4.0

Customer did not leave a comment.

RICARDO D 
Rating:
5.0

Only U-Haul location I will go to

MARY B 
Rating:
5.0

Very easy and pleased experience, the trailer is rented was very easy to use and they helped me hitch it to my truck.

PATRICK S 
Rating:
5.0

We had a good experience.

PATRICK S 
Rating:
3.0

Great customer experience at this location!

ERNEST S 
Rating:
3.0

See above comment

MARIA S 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Jose was excellent. Equipment was in perfect condition. I have already sent messages to 3 of my friends to hire their box trucks through Jose.

Thomas S 
Rating:
3.0

Had to wait for rep to show up from a different location

Garry W 
Rating:
5.0

Customer did not leave a comment.

Jeff C 
Rating:
5.0

Jose is terrific. His is the only location I will rent from in Reno.

DONALD J 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H 
Rating:
5.0

Jose was great.

WILLIAM A 
Rating:
1.0

It’s just a gravel lot behind a car company

Greg K 
Rating:
5.0

Jose is on time, professional, and friendly. Will rent from him again!

SCOTT W 
Rating:
5.0

Customer did not leave a comment.

THERESE H 
Rating:
5.0

Smooth return process with no issues. Thanks you!

Kristian F 
Rating:
5.0

Customer did not leave a comment.

KARLA S 
Rating:
5.0

Customer did not leave a comment.

Kwang J 
Rating:
5.0

Rental was quick and easy. Professional owner/operator Jose Figueroa did a great job!

JOHN D 
Rating:
5.0

Jose was great. That was the smoothest UHaul experience I have ever had. Thank you!

Jay H 
Rating:
5.0

Everything went excellent as usual. Outstanding service!

DANIEL E 
Rating:
5.0

Customer did not leave a comment.

SYLVIA F 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

Kailyn T 
Rating:
5.0

Customer did not leave a comment.

EVAN D 
Rating:
5.0

Easy drop off. Friendly, helpful personnel.

Phyllis J 
Rating:
5.0

Great low key friendly place

SCOTT A 
Rating:
5.0

Jose was very polite and efficient. Everything went smoothly with our truck rental for the day.

MOLLY M 
Rating:
5.0

The young man at this site was excellent! He was helpful and very courteous.

SCOTT R 
Rating:
5.0

Top tier service!

SYLVIA F 
Rating:
5.0

This is the only location out of the three that I will use. Jose is wonderful to work with and his location is always clean and easy to get to. I would recommend this location in a heartbeat and I have and will continue to do so.

MARY B 
Rating:
5.0

Super friendly and efficient

MELISSA L 
Rating:
2.0

Customer did not leave a comment.

Colby C 
Rating:
5.0

Jose Figuroa was fantastic! Friendly and helpful and went above and beyond. Such a fantastic part of the extended U-Haul family. He represents you well and I’ll most definitely be back for the next rental needs I have. Thanks! Sincerely, Robb Russo Reno, NV

ROBERT R 
Rating:
5.0

Nothing! Everything was great and easy!

Sydney G 
Rating:
5.0

Great customer service

JONELLE S 
Rating:
5.0

Great experience. Jose is a great guy and runs an honest and trustworthy business. I won’t go anywhere else and neither should you.

JAMIE W 
Rating:
5.0

Everything went perfect and Jose went over and beyond my expectations

Pamela J 
Rating:
4.0

Nothing

JOHN W 
Rating:
5.0

Customer did not leave a comment.

SHARON G 
Rating:
5.0

Customer did not leave a comment.

JESUS R 
Rating:
5.0

Customer did not leave a comment.

DAKOTA D 
Rating:
4.0

Customer did not leave a comment.

Camron H 
Rating:
5.0

Jose is one of the finest owner operators I have ever dealt with. Incredibly polite, truly customer focused, and easy to deal with. He is efficient and professional.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Very friendly, easy to use/navigate. No complaints here!

HILARY M 
Rating:
5.0

Customer did not leave a comment.

ROBERT F 
Rating:
5.0

Jose is awesome. There are at least 2 other U Haul locations near me i would not touch them with a 10 ft pole. The other locations have nasty people working there. If Jose does not have what I am looking for I will wait until he does

MARY B 
Rating:
5.0

Jose was very helpful and friendly, it was truly appreciated.

MARY L 
Rating:
5.0

Nothing

LISA F 
Rating:
4.0

Customer did not leave a comment.

DIANA B 
Rating:
5.0

Customer did not leave a comment.

KATIE M 
Rating:
5.0

Customer service was great!

CARLA L 
Rating:
4.0

Friendly and good customer care, even though it was busy. Thanks!

Daniel A 
Rating:
5.0

Nothing to improve. Everything was simple, quick and easy at a great price!!!

RANDALL M 
Rating:
5.0

Keep the great work and service in this location!

DAVID V 
Rating:
5.0

Customer did not leave a comment.

JOKSIM A 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
3.0

The representative was swamped with customers, handled it all well and efficiently got us our equipment and got us going. Pleasant and professional. One of the better U-Haul experiences.

DONALD F 
Rating:
5.0

Jose is a great guy! He 100% made the experience!

JACOB S 
Rating:
5.0

Customer did not leave a comment.

Jared O 
Rating:
5.0

Self drop off, went smoothly

Megan A 
Rating:
5.0

Easy pick up location. Customer service associate kind and friendly! Easy drop off..

JEFFERSON R 
Rating:
5.0

This location was exceptional from a service standpoint but the booking experience, app and getting truck early were awful.

NOAH G 
Rating:
4.0

Customer did not leave a comment.

Cheryl E 
Rating:
4.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

The uhaul app is terrible and unresponsive. It made the return process after closing time unnecessarily difficult, and I had to call the agent extremely late at night to confirm the return

DANIEL C 
Rating:
5.0

Process was very easy and fast. Jose is great to work with.

STEPHEN J 
Rating:
5.0

Jose was a great interface. Equipment was easily accessed. Help in hookup and return was great.

Craig P 
Rating:
5.0

Customer did not leave a comment.

RONALD P 
Rating:
5.0

One of the four tires was barely able to complete the twenty-five hundred mile journey. On arrival the cords were visible and left us anxious for much of the trip. The salesman was pleasant and very helpful.

JONATHAN H 
Rating:
5.0

Really nice agent to work with. :) definitely recommend!

DANIEL S 
Rating:
5.0

Quick and professional. No need for improvement.

DANIEL E 
Rating:
5.0

Amazing customer service was great. Communication Was great on point. Will go there again recommend big time.

Marcie R 
Rating:
5.0

Great service at this location (Jose, I believe).

MARK B 
Rating:
4.0

Customer did not leave a comment.

DAVID P 
Rating:
4.0

Customer did not leave a comment.

Christopher C 
Rating:
3.0

Jose was great! Great customer service!

David E 
Rating:
5.0

Customer did not leave a comment.

Lloyd C 
Rating:
1.0

There was no one there, the lot was not secured or locked, a note said to call and I did. No one called me back. I ended up downloading the U-Haul app and returning it via the app.

TIMOTHY P 
Rating:
5.0

The manager was absolutely wonderful. He took care of my late arrival and was so efficient I brought him a trailer that I was supposed to bring back to a different location and he was able to take care of everything without any hassles at all. What an excellent representative of U-Haul. I wish all your employees were as good as him.

LAWRENCE C 
Rating:
5.0

Customer did not leave a comment.

RICK V 
Rating:
5.0

Nothing. The agent who waited on me and setup my trailer was very friendly and extremely polite and professional

TIMOTHY G 
Rating:
4.0

Customer did not leave a comment.

PAUL K 
Rating:
5.0

I ve rented Uhauls for 40 years. Always fast and efficient to pick up and drop. Always helped by happy workers - great start and finish to my experience. PS -- I am 65 -- Uhau did all the heavy lifting on both ends

JAMES A 
Rating:
5.0

Was fast friendly easy to access owner was excellent.

Tisha C 
Rating:
5.0

the truck had graffiti all down side and windshield wipers need to be replaced but the attendant was great very professional will be back

ANDREW W 
Rating:
5.0

They always have what I need when I need it!

DIANA S 
Rating:
5.0

Customer did not leave a comment.

GARY M 
Rating:
5.0

Customer did not leave a comment.

DAMIAN R 
Rating:
5.0

Jose was professional, courteous and very helpful. Every time I had to call he was right there to take care of me. Kudos Jose, you deserve a 5 star rating very much!

LESA C 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER T 
Rating:
5.0

Customer did not leave a comment.

RACHEL S 
Rating:
5.0

Jose runs a nice easy, relaxed, effective rental place with a personal touch. Nice job

scott g 
Rating:
5.0

Customer did not leave a comment.

RUSSEL B 
No reviews have been submitted for this location.
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