Great customer service! Highly recommended...
Mark C
Customer Reviews for Ventura County Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Suhaid (forgive me if misspelled) is very nice and makes for an easy experience...
MARK CThis location is small but well equipped and handled all of my needs. They went out of their way to make sure I got everything I needed and I will use them every time. I can’t recommend this location enough.
THOMAS PMaybe the tires all need to have the same amount of pressure pressuring all the tires not one tire being 60 and another one being 81 be 70 they should all have the same tire, but they should be all the same tires. Other than that this location is excellent. The guy that runs the front desk is very nice.
gary HSite manager provided the cleanest U-Haul rental I have ever used and he was very easy to work with.
Harry VThe guy there is always nice and courteous they always have the van I need 😎
Gary HEverything went smoothly and 2 workers are quite efficient and friendly
MARTY FThe Best service going
RODNEY EThey were so friendly and helpful. Gave me a great rate. I will definitely be back when I need a truck rental.
MICHELE KGreat service. Easy to find, to drive in, and the hitching process is efficiently and safely done for you. Highly recommend.
JAMES KVery nice and kind, very helpful at Ventura location, TY
KATHY LI’ve rented from U-Haul for years and also rented other cars many times and this was the best experience I’ve had at any rental car or U-Haul location!
RANDY EActually there was no one there, but I called and told him of the issue with the posted fuel level and I dropped the keys in the box and it worked out
MARTY FGreat experience.
LEAMAN VThe employee who assisted me (sorry, didn’t catch his name) was polite and handed the rental quickly. I will certainly rent from this location again.
SUE FSuhaid was very helpful. Truck was there as promised the next day (next-day availability a plus). Good service , fair price, convenient pick-up, easy and quick return, emailed receipts as promised, great experience overall.
WILLIAM FThe person there is very helpful and polite.
Yip CGreat service. Staff was friendly and helpful.
William ZSuhaib was very helpful and efficient. All of the order was ready for us and he helped me load our vehicle and clearly showed me how to use everything in the order. Pricing was all as we expected.
JOHN MAlways great service in finding me a car trailer
Chris PThe person who provided service was excellent…highly recommend.
Quinn FVery good service; Very Helpful and professional.
VICTOR IMobile pickup App needs to be better at finding site location. The mobile pickup process is completely frozen until the UHaul App finds your phone location and I had a terrible time (40 minutes) getting it to work for me and I have a new phone. The agents that were assisting me told me this is a problem with the App. Otherwise my truck rental experience went very smooth and I would do it again.
Rodney EBe more friendly and helpful to costumers.
Tristan SExcellent customer service and friendly staff
STEVEN LExemplary customer service!
SHAWN TTires were mismatched (not the rental location’s fault) resulting in a tire failure on the interstate, in the heat. Dispatched mechanic did an excellent job and replaced two tires; the failed one and one that he felt was on the brink of failure.
David NThis location helped me out in a pinch and the gentleman that helped me was very friendly and professional.
JASON SEquipment was new and clean
DENNIS ZThank you for the owner of the fantastic customer service. I’m very please with this location. Will recommend every one to this location. The car smell good clean
mingkwan cQuick and fast no hassle rental. Absolutely fantastic!
Brian CStop using engines that take a lot of gas get better engines gas savers they have very strong engines that save gas that’s just an extra expense your customers don’t need when there moving and better for the planet
gary HCustomer service was Awesome…He/ventura location accommodated my needs when UHaul the company itself just treats you like a Number they don’t even try to help you save money returning the truck early …greedy bastards + FORDs suck gutless POS that needs service or a flaming Molotov I’ve never drivin anything that sucks that much Gas … whatever you do to call don’t call that 818 # that bitch is snippy and doesn’t know shit
CHRISTOPHER CService was outstanding!!!!
Susan VProcessed very quickly. Truck was perhaps the cleanest I’ve ever rented.
John MVery easy transaction. I was in and out in just a few minutes.
Kevin VThe counterperson was very nice and patient with me
Michelle GNo problems atall . Itwas quick and easy from start to finish
Christopher PNone
Feliciano VVery helpful during a stressful move. Thanks
John BThe employee was very helpful and friendly. He had me in and out with no wasted time.
Gary QI’ve been to several uhauls in my life time. Hands down the best prices and customer service.
MARVIN OI feel it was a bit difficult to find, with only one sign visible from the street, and tucked as it is behind other businesses. Perhaps more directional signs along the alley as you approach, or "Proceed to the End of the Alley"? In any case, I found it, and it was a clean office, with moving supplies clearly displayed. Suhab was very helpful! Best, Stephanie
Stephanie WHello, Customer service was very good. The 26 ft Ford SuperDuty truck was well equipped for moving with excellent braking system and tow/haul mode transmission. We drove slow and easy and the move went well. Thanks very much. Rob
ROBERT MYour ventura employee knew I was transporting a large motorcycle so he included a pack of 4 straps. It wasn't until I was tieing down the bike that I noticed they were LIGHT DUTY and wouldn't work. The uhaul place here said they wouldn't take them back even though they were in the unopened box.
michel wIt couldn't have been easier.... Attendant was extremely helpful as well.
Chris M