Customer Reviews for Verde Valley Honey
(U-Haul Neighborhood Dealer)

121 reviews

3100 E Beaver Creek Rd   Rimrock, AZ 86335

(928) 202-3224

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 202-3224

3100 E Beaver Creek Rd
Rimrock, AZ 86335

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The only thing I don't like is that you don't have trailer jacks, lifting the trailer off of my hitch is an unpleasant experience. Other than that everything was great.

JOSHUA D. 
Rating:
4.0

Very nice experience with professional people.

ALLAN B. 
Rating:
5.0

The app needs a lot of work it was slow and glitchy. I have to keep closing it and start over a lot.

Francisco G. 
Rating:
3.0

The mobile app did not work, I had to get the facilitator to open up outside their normal hours.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Kyle N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

Such a great experience helping us navigate renting a uhaul. Something we haven't ever done. Just a very personal approach to everything we experienced.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN Z. 
Rating:
5.0

John at the Honey Hole is awesome! He goes above and beyond for his customers!

MARK T. 
Rating:
5.0

I had to drive 23 miles to get to this location. I would be more happy if I could have used the U-Haul station located 2 blocks from my home.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

The Rimrock Staff were absolutely perfect.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

WALTER C. 
Rating:
5.0

Excellent place to rent, just really great people who know what they are doing.

Thomas W. 
Rating:
5.0

Excellent service Thank You!

SHERMAN L. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Madison H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

No improvements necessary!! John was really interested in customer satisfaction. Very nice! Thanks John, Todd Holbrook

TODD H. 
Rating:
5.0

uhaul needs to do a much better job at making sure their inventory is correct on their website when booking. I booked a unit that was supposedly available, but had to change my plans due to the technology not being accurate. That was pretty frustrating.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

You need to provide per the contract . Don't write a contract if you do not have the equipment. The Reno, NV store on 4th street was a pleasure and the store in Rim Rock , AZ was also a pleasure

THOMAS S. 
Rating:
5.0

Again l, the guy at the drop off location was super helpful and friendly. He unhooked everything, asked how the trailer worked, etc... a positive and friendly person. Will go back here to rent for my return trip.

Gregory G. 
Rating:
5.0

Love this location, service and personnel!

Kathy M. 
Rating:
2.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

DANICE B. 
Rating:
5.0

Awesome personnel and experience! Thank you!

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
4.0

John was very helpful .

ABEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Everything was very good and professional

GARY B. 
Rating:
5.0

Friendly dealer and very helpful.

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

The truck and rental location was fine. U-hauls billing dept. sucks though. Today I was charged .$45.79, almost 3 weeks after I used the rental. Excuse was that U-Haul only charged me $148 something, and just now decided to charge me the rest. All my bills are due now at the end of the month, I wish U-Haul would have got things straight to begin with.

TONY J. 
Rating:
5.0

very accommodating dealer - and UHaul was as well - thanks!

PHILLIP S. 
Rating:
5.0

J

KRIS T. 
Rating:
5.0

Keep treating people the way you do

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Emily O. 
Rating:
5.0

Customer did not leave a comment.

ryan H. 
Rating:
5.0

Customer did not leave a comment.

Annette H. 
Rating:
5.0

Amazing and Kind Staff, Super Easy, we rented trailer and big truck. Highly recommend. Thanks to this teams help in a very stressful time

donna S. 
Rating:
2.0

The Ball and Hitch that I ordered was unable to be loosened to turn over and fit the trailer properly. Out of 2 Greensburg, Indiana Uhaul dealers, only one(Anita) was willing to help me try and fix the ball and hitch, even with a vice and a sledge hammer were they unable to fix it....This is unacceptable. Also, the guy at the Rimrock pickup said that I was to drop off the trailer in Auburn on Monday, 3-9-2020, but yet I was still billed an extra 2 days and he printed out Oxford as a return place. I feel that your company scammed me out of 40$, and I will be contacting the BBB about this issue. Also, the appliance dolly was junk, the left wheel was stuck and so I am left with black streaks across my hard wood floors, you'll be lucky if you don't have a civil suit on your hands.......All in all, I will seek out other companies other than yours to do any future moving and will tell everyone I know, as well as blow up social media about the unprofessional way you treat your customers.

Jennifer J. 
Rating:
1.0

Charged a outrageous price for gas that I had no control of putting in the tank. So far I have had about $1000 taken for a simple $300 rental.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

Great facility

Gregory B. 
Rating:
5.0

The location verde valley honey were great, no complaints.

Gregory B. 
Rating:
5.0

It rained all day today I'll be dropping it off tomorrow 12/28..

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Shana S. 
Rating:
5.0

We will not support the u haul dealer off of union drive in cottonwood, to many bad experiences. So the extra 15 mile drive to Rimrock is only a small price to pay. I only wished the old cottonwood location on 6th street did not turn into a Penske Truck Rental Dealership, they cant rent just the auto transports.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

Mr. And Mrs. ?? We're super helpful went above and beyond to help me with the trailer. Amosphere in the office was very welcoming beautiful art to look at while I was waiting. Terrific Customer Service! ??

Donita L. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

Ben G. 
Rating:
5.0

The store owners, Stacy and John, were wonderful and extremely pleasant and helpful. I would rent a truck from them again!

Christine G. 
Rating:
5.0

The truck was old and high mileage. Had a hard time starting.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

Thor W. 
Rating:
5.0

Very friendly

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Sharleen B. 
Rating:
4.0

Customer did not leave a comment.

kevin F. 
Rating:
3.0

Returned within two hours because vehicle would not fit on the trailer. The UHauL information, as far as what vehicles will fit the trailer, IS USELESS! Had the trailer returned within two hours. Because, the car would not fit on the trailer. Still had to pay full price. Waist of valuable time and money. Never Again WillTheyHaul!

robert D. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
4.0

Customer did not leave a comment.

tylar D. 
Rating:
5.0

Nothing......very helpfully and professional His mame.was John

Robert S. 
Rating:
5.0

Customer did not leave a comment.

KRIS T. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Deb B. 
Rating:
5.0

This place is amazing the people there are outstanding. Top of their game and helpful.

David M. 
Rating:
5.0

clerk was very helpful, knowledgable and trailer was built like a tank

Keith P. 
Rating:
5.0

Great customer service

RANDY W. 
Rating:
4.0

Employee was very helpful and explained to me about the deposit and that normally your not charged when using a debit card and informed me about the refund coming in a check therefor i probly wont rent one again with that kind of policy i feel as if as soon as i return the trailer the deposit should go back on my card and not have to wait for a check in the mail

joseph N. 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

It was all great

Debra N. 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

Phoebe H. 
Rating:
5.0

As stated, the Gentleman was just leaving but he unhitched the trailer and put it in the yard. MANY THANKS TO HIM FOR BEING SO NICE. RON

Ronald S. 
Rating:
5.0

It was real easy!

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

Pete P. 
Rating:
5.0

Customer did not leave a comment.

Tamie W. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Wiper blades were worn and needed to be replaced. The 12volt power ports did not work.

john D. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Professional service with pleasant/personal demeanor. Even though I have rented numerous times from U-Haul, the delivery of safety and operating instructions were delivered in a very thorough and complete manner. Returning the trailer was a breeze. The facility was well maintained. A real pleasurable experience.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Scott Y. 
Rating:
5.0

Customer did not leave a comment.

Rob W. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY J. 
Rating:
5.0

Customer did not leave a comment.

Pete P. 
Rating:
4.0

Customer did not leave a comment.

jim O. 
No reviews have been submitted for this location.

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