Customer Reviews for Vernon Hills Marathon
(U-Haul Neighborhood Dealer)

Rating:

2.0

I have no problem with the location or the manager. In fact, he was helpful. The problem was the fuel charge. I drove the vehicle for 20 miles, filled gas worth $10, but was still charged $15 extra for fuel. Can someone explain how a vehicle consumes $25 worth gas in 20 miles?

Rating:

4.0

Maybe gas stations rental is not my thing! But the sales person was very helpful with helping to fill out the reservation for rental!!

Rating:

2.0

The app has way too many steps and took me about 30 minutes to check in and check out. The pictures weren't loading so I couldn't leave until the app worked.

Rating:

5.0

Onestly i had a very good experiencia and clear steps to get my easy Day,..Keep a service like this, and a good service person,thank you.

Rating:

3.0

Why did they charge me extra money?

Rating:

2.0

Low pressure in tires. Gas attendant didn't know I was coming. Lack of help in the gas station. I had to put everything (info) in forms on a tablet he had. The only reason I gave a 2 rather than a 1, he was kind.

Rating:

3.0

Truck cabin smelled like previous user smoked in it. Was disgusting to get into. Thankfully did not need it very long.

Rating:

5.0

Very fast service at the counter and very courteous.

Rating:

1.0

Could not do a counter pickup. They had no printer to print out any paperwork when I returned the truck. Had to do it myself and could not get a receipt due to no printer fortunately I have the app on my phone otherwise I would not have been able to pick up my truck

Rating:

1.0

They incorrectly charged me for fuel. Absurd.

Rating:

1.0

The location was understaffed. There was a single employee and the technology (tablet) did not work well even though I made a reservation ahead of time. We lost an HOUR for them to get the tech working and for them to find the keys, however they didn't credit our rental for any extra time and threatened to charge us extra because the fuet guage had ticked down a tiny bit. It was an extremely disappointing experience, and I won't willingly use U-Haul again.

Rating:

1.0

Trained the gas station clerk on how to process U-Haul transactions.

Rating:

3.0

They charged me for fuel when I left the same amount in it that was in it at pickup!!!! 1/4 tank I was told that is what I needed to do then I noticed a charge in my credit card.

Rating:

3.0

Took a long time to get vehicle. 2 days later still no receipt.

Rating:

1.0

My equipment I paid for wasn’t in the car, the attendant was not very helpful, the app for self pickup and drop off was very problematic and why do I have to submit additional proof of identity like contacts that have to me verified during pick up and now before…? My pickup took so long and I had to call support twice.

Rating:

1.0

Vehicle's mirror was stuck. Won't adjust. Some carrier light on instrument cluster was on. AC was not effective

Rating:

3.0

Parking is too cramped. Online process is not very intuitive, could be improved a lot

Rating:

1.0

This place was a gas station and the cashier there was not supportive at all. I arrived at the place at 5:10PM and the cashier handed me an I-pad to fill out the required information. But did not give me any guidance on how to use it nor what to do and had me wait for him for 20 minutes. He was taking care of all the other customers that came into the shop and did not help me until there was no one coming in and had me waiting although I was in the shop way before any of the other customers. I was late for my move due to this and was terrible.

Rating:

4.0

The vehicle was reserved in advance. The vehicle was clean and available early in the day. Utilization was expected for 8 hours. However, the task was completed more rapidly. The truck was returned by mid-day. Thank you for the courteous service, at the pick-up and drop-off location.

Rating:

1.0

Reservation was made and the truck we reserved days ago wasn’t there. Had to get another truck and pay more. Staff didn’t seem sufficiently trained and really had no idea what was going on. I had to help them with the reservation process and I don’t even work for UHaul.

Rating:

3.0

Rey sending them the correct bill next time instead of a bill that was 450.00 off!! And then maybe empower your “24/7” customer service reps to handle the customer service issue without having to escalate it to someone who is not there on weekends. Overall the WORST service I’ve ever had with a car/truck rental company

Rating:

5.0

Excellent customer service and staff

Rating:

4.0

staff were friendly and accommodating, but did not know how to use the tablet contract and the keys were not in the right place. Fortunately a supervisor finished my reservation and the Uhaul manager helped solve the key issue. All in all the attitude of everyone (4 workers) made it a fine experience.

Rating:

5.0

Check in on online was timing out. Required to go into store. seems the website was unusually unresponsive on Wed night.

Rating:

3.0

Please make sure that the pick up and return process is easier on the website as well as the location.

Rating:

5.0

It took lots less time and milage then we thought. Is there a chance for a refund? This truck was a pleasure to drive and use for moving stull. I would certainly rent it again!

Rating:

2.0

Ordered Dolly was missing and closest location was 10mins away. Lock and cargo door were frozen (wintery conditions) and truck had under a quarter tank of gas (despite being at a gas station). Given a reservation with time, I would’ve expected it to be prepped for pickup. Kudos to patient customer service rep, Joselyn, for helping troubleshoot