Customer did not leave a comment.Anthony William S.
VIb All Rite Auto Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The circumstances were a bit difficult at this location. When we arrived at around 10:45 pm on Dec 3 to leave truck we couldn't get in the yard. The driveway was blocked with trucks (the owners were having vandalism issues so used trucks to block off entrance). We had to leave truck and return next morning to fuel truck and return key. When we returned at 8:30 next morning, we quickly realized that the truck we had returned the previous night had been vandalized - holes drilled in gas tank and fuel stolen. The U-haul personnel were understandably upset but treated us professionally. The only thing that we would like to give feed back on is that when I arranged things at Carmen Avenue location I asked if there would be any fee charged when I returned truck in Hartland location. She told me that there would be no further cost and if there was it was not appropriate. However at Waterville drop off location we were told that we had to pay for going over calculated kms. It was not a large charge but we were disappointed as we only drove truck to pick up location, loaded truck, and drove to location in Woodstock to unload and then straight to U-haul location in Waterville. I think that the means for calculating km needs to give a bit of leaway - it isnt as simple as just saying it's so many kms from Fredericton to Waterville. A driver has to get to loading & unloading location as well.Tyler F.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Charles M.
Come back with full tanks of gas then there is no guesswork.daniel M.
Customer did not leave a comment.greg T.
The driveway was blocked by a uhaul truck so you had to park the truck on the street. The key drop wasn't clear that it was uhaul either so it wasn't a very comfortable drop off experience.RUSSELL JACKSON A.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.Tobias B.
I previously rented a trailer from here. Nice people and very helpfulPaul T.
Customer did not leave a comment.Erika K.
Customer did not leave a comment.Roy S.
The equipment was certainly well-maintained however we did notice that the box was dirty and we were told we were required to clean it so easy and the previous customer was also required to clean or be chargedBenjamin K.
Customer did not leave a comment.Mamdouh E.
Poor customer service. Uhaul dealers (Fredericton) mistake and I'm charged extra. Not impressed. Should have been told one way rental was extra!!! I won't be renting again and I will be passing this in to my friends.Robert K.
Customer did not leave a comment.kim P.
Customer did not leave a comment.Jay C.
Customer did not leave a comment.Tanya M.
Customer did not leave a comment.tony T.
Customer did not leave a comment.Alex D.
Very friendly and willing to explain everything. Pick up and drop off a snap. Don't be in a rush as it takes a bit of time to go over paperwork and equipment but it's worth it. Can't beat price. Thanks.Peter C.
Customer did not leave a comment.Justin S.
Very fast and friendly staff. Can't beat the price and quality of equipment.Peter C.
My biggest problem is I reserved a truck that is less than 1 km away from where I needed to pick up and drop off and had to go 120 km to go pick up a truck pay for the gas there and back which totalled $70 and take four hours of my time to pick up and delivery truck. I found it very unacceptable service and will look elsewhere to rent vehicles in the future.KRIS B.
Customer did not leave a comment.aaron M.
Customer did not leave a comment.kevin W.
Customer did not leave a comment.David M.
Hello. The only thing I would change is have the moving van full of fuel for each new customer. Just makes it easier to tell the customer to bring the van back full of fuel instead of having to guess the amount at the pump. Other than that great.JOSH G.
UHAUL representative was very helpful and interested in best deal/service for money.Catherine H.
Customer did not leave a comment.peggy N.
We booked almost a month in advance and weren't told we'd have a truck until 3 days ahead, had to drive and HOUR AND A HALF to get the truck. No compensation. Treated poorly over the phone. I am a repeat customer and I was treated like crap this time around, and over charged. I wish you guys could do something about this, it has my wife and I just feeling completely defeated. Awful service.William M.
Customer did not leave a comment.MIKE H.
Customer did not leave a comment.Jaret C.
Customer did not leave a comment.khalil A.
Overall online system is confusing. Not user friendly for customer or the dealer. Called customer service after being overcharged. Dealt with fairly.marni O.
Customer did not leave a comment.Wayne P.
Customer did not leave a comment.Ivan C.
Customer did not leave a comment.heath A.
excellent job, no improvements needed, thanks for a great transitionGayon S.
Customer did not leave a comment.Trevor D.
Customer did not leave a comment.brent L.
everything was greatbrent L.
Taillights, etc especially on the left hand side worked intermently. Was not able to do,express check in as system would not accept my NB DL #. Trailer was not available at location reserved on line and I did not know until I called uhaul toll free. Agent there was neither helpful or courtiuos.Rodney B.
Customer did not leave a comment.Lawrence P.
Ensure the bookings are what they say they are the first time . Booked an enclosed trailer but when got confirmation was as an open trailer . had to travel to pickup an enclosed trailer because no more were available . The big bonus was the person who rented me the trailer was a garage who was able to fix the flat on the spot with minimal delays .Paul D.
bETTER AFTER HOURS COMMUNICATION IN CASE OF AN IMMEDIATE NEED FOR A RENTAL. I WAS STRANDED ALONG HIGHWAY FROM 17:30 HRS UNTIL THE NEXT MORNING UNABLE TO RENT A TRUCK UNTIL 0730 THE NEXT MORNING. if IT WAS POSSIBLE I COULD HAVE OFF LOADED MY TRAILER AND CONTINUED ON MYWAY.ROY C.
Something had been spilled on floor inside and had not been cleaned up. Don't know what it was but it was slippery and I almost fell in one instance.STEVE B.
Customer did not leave a comment.Sylvie M.
Tire pressures should be verified on the equipment contract.sean D.
U-haul company system was down so took an hour to get my retail.James C.
I dropped the truck off and left the keys in the drop box. Did not have any personal dealings with this location, but the location is a great spot and easy to access.Joe H.
Customer did not leave a comment.sarah C.
Customer did not leave a comment.janet M.
Very friendly and helpfulBarry C.
Customer did not leave a comment.Matthew T.
Customer did not leave a comment.roman L.
Check brakes on equipment and inside is all wetmladen P.
Customer did not leave a comment.BILL E.
Customer did not leave a comment.charles M.
Customer did not leave a comment.dave M.
Customer did not leave a comment.ANDREA P.
Customer did not leave a comment.DILJIT S.
Customer did not leave a comment.allen S.
Customer did not leave a comment.robert S.
Customer did not leave a comment.Noel B.
Customer did not leave a comment.jenna H.
Customer did not leave a comment.Michael C.
overall very satisfactory service.thomas B.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.Aynslie C.
I returned the rental to Youngs.joe D.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.bobbi T.
Friendly courteous service. No problems at all.eldon M.
Rented from the same place 9 months ago at it was around $60 & this time it was $117. I went the exact same distance & it was the same size truck both times. The guy couldn't tell me why there was such a price difference. Not happySydney M.
Customer did not leave a comment.michael M.
Customer did not leave a comment.ANDRE G.
Needs to be faster picking up the trailer. took 20 mins to get out of the office.Luke S.
Customer did not leave a comment.Sylvie M.
Staff where very helpfuljoe T.
Receptionist was rude with no customer services skill In my opinion she should be send anger management skills. We drove for over an hour to pick up our uhaul that we had reserved 3 days prior when we gotten there the receptionist would not let us have our reserved uhaul as she accidentally booked that day for somebody else and cancelled our reservation. We ended up calling the toll free uhaul number several times and finally were giving the uhaul about an hour later. We had ppl hired to help load the uhaul that we had to pay an hour for just waiting around. I will never recommend this location or this company to anybodysue M.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.joe G.
Customer did not leave a comment.collette C.
This location was the only location with a large truck. There was no truck available of the size that I had reserved in the Jacksonville area. However U-haul was understanding and discounted mileage for me which was appreciated. Truck could have been cleaner, cargo box was Ok cleaned but the cab to drive in was very messy. Overall I like U-haul and do recommend U-haul.mathew B.
very accommodating serviceDONNA H.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.SHIELA J.
The operator of this location did not show up. I had to arrange for my pick up over the phone. I will never agree to this location again.STEVE J.
There were problems with their u-haul computer system where it was not reading my card, then she had to call in to manually give the card number over the phone. I was first told I could pay cash insted of the charge on my visa but then it was put on my visa anyway. Minor 'hiccups', not a big deal. The price for renting the 4x8 trailer was amazing at just under $17steve S.
the truck should be full of fuel when picked up ande full when delivered I ended up with an extra 1/3 of a tank extra and was not rebated extra cost for me not fair at allMARTIN C.
Nobody was there when we dropped off the truck.DAVID M.
Customer did not leave a comment.MANFRED W.
Excellent service.MANFRED W.
Customer did not leave a comment.BOB V.
Everything was good except I wasn't able to get call the Alton gas bar the day of pick up because the u haul phone is broken stays busy single all the time other than things were greatDAVE K.