Customer Reviews for Victoria Variety
(U-Haul Neighborhood Dealer)

Rating:

3.0

Van should be cleaned inside. Floor/seats were dirty with debris. Windows should also be cleaned. If I had the van for a longer period of time I would have done this as a courtesy. Pick up time was for 10:00 but the attendant running the store did not arrive until 10:15. With the paperwork I lost a hours time. She did apologize. Evening return was easy and the Fellow running the store at that time was very friendly and helpful.

Rating:

1.0

Improve training for the vendors who give out Uhaul keys. I was forced to check in online as the person did not know how to operate the POS.

Rating:

1.0

So, when I reserved it online my total for 3 hours was 40$ , when I came to pick it up lady mention that she doing it first time and not sure what to do, so she added me a safety, then I said I don’t need it, somehow I was charged 67.29 and I drove 11km only and returned 20 minutes earlier. Please figure out something because it’s not normal, it’s clear scam

Rating:

5.0

Jarsh was really nice and helpful!

Rating:

2.0

I would like to thank Barry who spoke with us directly from U-Haul as the Young person I dealt with at the counter was unable to fill out my information accurately. Failed to properly process my bill n called the police to report the vehicle stolen. When I returned the vehicle the retailer was unable to provide me with an itemized receipt of our transaction. The failure to provide adequate service I feel falls Soley

Rating:

5.0

Very friendly!

Rating:

3.0

Truck needed windshield repaired and taillight repaired

Rating:

3.0

Check in was painful. It took forever to get the vehicle. I had already done the preregistration but there were still problems.

Rating:

4.0

Please reduce the pickup time .

Rating:

2.0

Damage and KM wrong, items missing from order. Employee didn't know the rental process well. Took a long time to begin the rental.