Customer Reviews for Viking Auto Electric & Air
(U-Haul Neighborhood Dealer)

159 reviews

4521 Sunbeam Rd   Jacksonville, FL 32257

(904) 745-4479

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(904) 745-4479

4521 Sunbeam Rd
Jacksonville, FL 32257

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
4.0

Would have liked to been able to get vehicle keys from a lockbox to reduce contact during Covid

Robert P. 
Rating:
5.0

Unnecessary charges?

Nicole L. 
Rating:
1.0

I was over charged for days I didn't have the vehicle i returned it and did everything I was supposed to instead of a 70 dollar bill I paid 142 never again will I use U-Haul.

Bradly W. 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
3.0

Customer did not leave a comment.

JEREMY S. 
Rating:
1.0

I was overcharged when returning my rental

Alexus R. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Professional courteous customer service!!

ARDEN B. 
Rating:
2.0

The worst experience from all the many rentals. It was not clear in the open about checking truck off after return. I was charged another day and after his service. SMH. If U-Haul thinks this is good business they are highly wrong but draw ppl elsewhere

Alex R. 
Rating:
5.0

Customer did not leave a comment.

CAMI M. 
Rating:
5.0

Customer did not leave a comment.

TERRELL D. 
Rating:
3.0

Get your mileage right on your app. I have my sheet and pics that says I drove 67 miles and you charged me for 166 over $100 more. I want this rectified immediately and am awaiting a call from you. I will not be recommending you until this is rectified! Dgray1523@gmail.com 9047420091

john G. 
Rating:
4.0

Customer did not leave a comment.

HOSAM M. 
Rating:
5.0

Customer did not leave a comment.

GINO C. 
Rating:
3.0

I had a problem connecting with the UHaul app to get the key. My daughter was with me and the app worked on her phone. Both are Android phones, mine a Google Pixel which should have worked. Don't know why there was a problem. Will find out (maybe) if I have to use it again.

James D. 
Rating:
3.0

Your company overcharged me for gas. I only drove 15 miles and I put one gallon of gas in the tank. I request a partial refund. Please contact me at 904-699-2841. Sincerely, Mike

MARY P. 
Rating:
5.0

Great service

SAMIR M. 
Rating:
2.0

The truck I had ‘reserved' I was told had not been brought back. He didn't seem too concerned by this. I took a smaller one however this resulted in high costs in mileage - would have been better off paying a mover and not suffered the bad back and hassle to be honest. Ended up costing me over $200.

STORM C. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Friendly staff and everything was ready as reserved. The entire process was very easy and I was able to complete it electronically. No known improvements from my viewpoint.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

LIZZETTE M. 
Rating:
5.0

Customer did not leave a comment.

HARRY R. 
Rating:
5.0

Thank you so much sorry for the key drop it was my first time as a customer.

Joshua S. 
Rating:
3.0

Customer did not leave a comment.

HARRY P. 
Rating:
5.0

I was not expecting to NOT drop off at my preferred spot.

Jon P. 
Rating:
4.0

The truck I rent, I later found out the section of the truck called the “attic” leaked rain water and soaked boxes contain my personal items.

PAUL B. 
Rating:
5.0

No improvement needs to be done. Perfect as usual. We will use uhaul over and over again.

ANNETTE T. 
Rating:
5.0

Customer did not leave a comment.

joletha W. 
Rating:
5.0

Customer did not leave a comment.

PEGGY C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Far as I can see nothing really the customer service was really good truck in great condition and it's great on gas I will continue to be a happy customer

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

brittany B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

Thank you.

TESSIANNACAMELLA D. 
Rating:
3.0

nothing; acceptable service, no complaints

YUMEKA A. 
Rating:
1.0

The checkout person was not helpful. I felt like I was at a self service rental place. I was told to use an app when I reviewed the vehicle for damages which did not work with my phone. I was told to use an app when returning the vehicle. I spent over an hour on this and I could not get it to work. The rental location was closed on Sunday. I had to go by there in order to even begin using the return app which I was at home when I started using it. I drove over to the location and I still could not get it to work. I will never go there again. I would use someone else for uhaul because of other bad experiences with Uhaul old equipment but the competition is just not there.

CAROL C. 
Rating:
1.0

The owner at this location is just flat out rude to women my second time coming here I will not return.

FRANCELLIA MARIE H. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Devan C. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
5.0

Customer did not leave a comment.

GERRY D. 
Rating:
1.0

Customer did not leave a comment.

Miranda H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA E. 
Rating:
3.0

The location is easy to miss and not well marked from the road. It wasn't clear where to go or what to do, so we checked in on the app. Staff did come out later and offered to check us in. The return went fine, but I wouldn't choose this location again.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Karin C. 
Rating:
4.0

Customer did not leave a comment.

HILLIARD S. 
Rating:
5.0

great customer service

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

Shirley K. 
Rating:
5.0

Customer did not leave a comment.

Emmalee M. 
Rating:
3.0

did not hiik up trailer

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Clarence H. 
Rating:
5.0

Fantastic customer service!

Kimberly S. 
Rating:
4.0

We did a remote drop off so I did not go inside or meet staff.

Jasmine J. 
Rating:
5.0

Customer did not leave a comment.

Kenya J. 
Rating:
5.0

Na

Ricardo J. 
Rating:
4.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
2.0

I had reserved a u haul and took an Uber to the location to pick it up. I needed the 15”. When I got there, the place was closed and I had no way of getting the truck. I arrived at the location at 10am. The sign said they opened at 9:00am but like I said, no one was there and the place was locked. I had to order another Uber to a different location and luckily this place was actually open like it had said. Bad experience from U Haul vendors.

Nelson S. 
Rating:
4.0

Customer did not leave a comment.

Andre S. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
1.0

This box is too small to put all of the details of what I have experienced with my rental. The pickup store location person (Harry I believe at Viking) that we dealt with was an absolute idiot. At one point he called me for directions on what a person at U-Haul told me that needed to be done to correct a charge/service that I didn't add nor ask for at the time the rental was arranged. I don't expect you to follow up with my in regards to this as I'm sure I am a drop in the bucket.

Gene H. 
Rating:
3.0

I requested another location as preference, but they didn't have a truck available, even though I requested the truck 3 weeks in advance. No one called me from Uhaul, I called the prefered location to confirm truck and they were the ones who told me about it. The new location didn't have moving blankets for me, so i had to go to 2 locations to get what I needed. Overall a messy process.

MELISSA B. 
Rating:
4.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Great rental location!

MARK V. 
Rating:
5.0

A bigger parking lot space if possible.

Duraid A. 
Rating:
5.0

I had a good experience. Harry was very pleasant and courteous. I needed to extend my rental on the truck and was easily accommodated which made the hardship of my actual move easier for me to deal with.

CONNIE H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Harry was very helpful and kind. I intend to see him for future auto work as a result of my experience.

ROY B. 
Rating:
5.0

Nothing. The staff was extremely helpful and understanding.

PETER F. 
Rating:
5.0

I wish that UHaul explained a little better how the process of a share worked before we got there. There were a lot of steps for the pick up and drop off. When we dropped off, it was dark, we were exhausted, and we had to get back into the truck to do the picks, etc. it wasn't bad, we just didn't expect all the photo requirements, etc, and we were so tired.

Pete G. 
Rating:
1.0

Customer did not leave a comment.

Shayna W. 
Rating:
4.0

More preliminary info done before pickup

Troy Y. 
Rating:
4.0

Customer did not leave a comment.

Barbara D. 
Rating:
3.0

Customer did not leave a comment.

Deena M. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
3.0

After hours drop off

Samantha F. 
Rating:
4.0

Customer did not leave a comment.

Jessika S. 
Rating:
5.0

Customer did not leave a comment.

Ja'ron H. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Customer did not leave a comment.

Antoinette A. 
Rating:
2.0

Hidden fees for "AFTER HOURS" even though turned in in time

Jocelyne A. 
Rating:
2.0

Nothing, just go to a "real" uhaul dealer

KEVIN M. 
Rating:
3.0

When you take the time to process everything online it should be ready ro go whenbyou get there. I had to do everything again i already spent time doing online this is absolutely bullshit

David K. 
Rating:
5.0

After dealing with a couple of other locations and not having an easy experience, we are very pleased with this location and will use them again in the future.

DOUGLAS W. 
Rating:
4.0

Customer did not leave a comment.

Justin W. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
1.0

I called and filed a complaint. The truck was in terrible condition and I had to spend extra time and money driving on slower roads because the truck was not safe to drive on the highway.

Logan H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

Benny T. 
Rating:
3.0

Had a funky smell in the cab

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Shalena C. 
No reviews have been submitted for this location.

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