Get your mileage right on your app. I have my sheet and pics that says I drove 67 miles and you charged me for 166 over $100 more. I want this rectified immediately and am awaiting a call from you. I will not be recommending you until this is rectified! Dgray1523@gmail.com 9047420091john G.
Trailer Rental & Towing in Jacksonville, FL at Viking Auto Electric & Air
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Jacksonville, FL 32257
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I had a problem connecting with the UHaul app to get the key. My daughter was with me and the app worked on her phone. Both are Android phones, mine a Google Pixel which should have worked. Don't know why there was a problem. Will find out (maybe) if I have to use it again.James D.
Your company overcharged me for gas. I only drove 15 miles and I put one gallon of gas in the tank. I request a partial refund. Please contact me at 904-699-2841. Sincerely, MikeMARY P.
Great serviceSAMIR M.
The truck I had â€˜reserved' I was told had not been brought back. He didn't seem too concerned by this. I took a smaller one however this resulted in high costs in mileage - would have been better off paying a mover and not suffered the bad back and hassle to be honest. Ended up costing me over $200.STORM C.
Friendly staff and everything was ready as reserved. The entire process was very easy and I was able to complete it electronically. No known improvements from my viewpoint.Steven H.
Thank you so much sorry for the key drop it was my first time as a customer.Joshua S.
I was not expecting to NOT drop off at my preferred spot.Jon P.
The truck I rent, I later found out the section of the truck called the â€œatticâ€ leaked rain water and soaked boxes contain my personal items.PAUL B.
No improvement needs to be done. Perfect as usual. We will use uhaul over and over again.ANNETTE T.
Far as I can see nothing really the customer service was really good truck in great condition and it's great on gas I will continue to be a happy customerDAVID R.
Thank you.TESSIANNACAMELLA D.
nothing; acceptable service, no complaintsYUMEKA A.
The checkout person was not helpful. I felt like I was at a self service rental place. I was told to use an app when I reviewed the vehicle for damages which did not work with my phone. I was told to use an app when returning the vehicle. I spent over an hour on this and I could not get it to work. The rental location was closed on Sunday. I had to go by there in order to even begin using the return app which I was at home when I started using it. I drove over to the location and I still could not get it to work. I will never go there again. I would use someone else for uhaul because of other bad experiences with Uhaul old equipment but the competition is just not there.CAROL C.
The owner at this location is just flat out rude to women my second time coming here I will not return.FRANCELLIA MARIE H.
The location is easy to miss and not well marked from the road. It wasn't clear where to go or what to do, so we checked in on the app. Staff did come out later and offered to check us in. The return went fine, but I wouldn't choose this location again.JACOB S.
great customer serviceShawn A.
did not hiik up trailerSteven S.
Fantastic customer service!Kimberly S.
We did a remote drop off so I did not go inside or meet staff.Jasmine J.
I had reserved a u haul and took an Uber to the location to pick it up. I needed the 15â€. When I got there, the place was closed and I had no way of getting the truck. I arrived at the location at 10am. The sign said they opened at 9:00am but like I said, no one was there and the place was locked. I had to order another Uber to a different location and luckily this place was actually open like it had said. Bad experience from U Haul vendors.Nelson S.
This box is too small to put all of the details of what I have experienced with my rental. The pickup store location person (Harry I believe at Viking) that we dealt with was an absolute idiot. At one point he called me for directions on what a person at U-Haul told me that needed to be done to correct a charge/service that I didn't add nor ask for at the time the rental was arranged. I don't expect you to follow up with my in regards to this as I'm sure I am a drop in the bucket.Gene H.
I requested another location as preference, but they didn't have a truck available, even though I requested the truck 3 weeks in advance. No one called me from Uhaul, I called the prefered location to confirm truck and they were the ones who told me about it. The new location didn't have moving blankets for me, so i had to go to 2 locations to get what I needed. Overall a messy process.MELISSA B.
Great rental location!MARK V.