Customer Reviews for Viking Mountain Tool Works

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Viking Mountain Tool Works

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Kathleen M.
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Nothing! Keith is the best agent you can have!

ARLINDA M.
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Was grateful to pick up a truck so close to home.

Kristine H.
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Make clear signage about which door to enter on weekends. The main door was locked so I had to call Uhaul only to find out that a different door was the only one open on weekends. Other than that, great experience (except the staff person should wear a mask when facing customers indoors).

Shane H.
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Excellent service.

Mark T.
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All went well, and good service.

Kathleen M.
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These folks are terrific to work with. They are already the best.

Aaron R.
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Customer did not leave a comment.

Kathleen M.
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Speedier Check Out

Aaron B.
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We sat inside for some amount of time, getting everything all taken care of. This normally wouldn't have been an issue. But, the person who was helping me and others with whom he was working did not wear masks. I don't understand this.

David L.
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Easy and quick check-in, great access and parking for a 26 footer.

Samuel C.
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Customer did not leave a comment.

Curt D.
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I went on-line and completed all the forms as requested. When I arrived it seemed like there was a lot of duplication

Jim E.
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I requested to rent a 4x8 trailer a month in advance. Despite talking to the site in advance AND confirming with 1-800-GO-UHAUL in advance on the phone that there was a 4x8 in their inventory, I arrived to no 4x8 trailer available (only 5x8s). Could have rented from another nearby town if I knew. 4x8 is the perfect size for us and is more fuel efficient with less wind drag for a cross country trip. Inside of trailer had not been swept out and staff didn't even offer to help put the trailer on the hitch.

Christian N.
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This was one of the worst experiences I have had with Uhaul. I reserved a 5x8 trailer 2 weeks prior to needing it. Uhaul called me 2 days before I was to pick-up my trailer at cedar falls, iowa and told me there was no 5x8 trailer available for my pickup time. I was then told I could pick up a 6x12 trailer for the same price at waterloo. Got to waterloo and the trailer had not been returned. Only 5x8 trailer available was at Decorah Iowa, 75 miles from cedar falls. I ended up driving 1.5 hours to Decorah and 1.5 miles back costing me $25 dollars worth of gas. I was given 50 dollars back, but i still had to pay $18.48 for the trailer plus the $25 extra dollars to pickup the trailer. Uhaul should have had one of their people go and get the trailer and bring it cedar falls!!!! Viking Mountain tools did a good job getting us setup with a trailer so i don't put any blame on this location.

THOMAS W.
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Customer did not leave a comment.

Beth A.
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Customer did not leave a comment.

Beaetta G.
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Customer did not leave a comment.

GREGORY D.
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Very friendly staff made the dropping off of the truck real easy

DARCY E.
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Dropped the truck off a day early. Left the key and the filled out contract in the drop box since it was after they closed. Called me the next morning asking where the truck was. I had to email them pictures of the truck at their place of business. I was glad I had taken pictures. Then they messaged me that they had found it and one of their employees had moved it. It just seemed like they could have looked a little harder for the truck before calling me.

Jeff K.
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Dropped off equipment after hours. the application for drop-off is a bit challenging. I was unable to complete the on-line drop-off.

Susan K.
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Excellent customer service! Highly recommend this location!

Yakov Z.
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Customer did not leave a comment.

Neal M.
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Customer did not leave a comment.

Jackson H.
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The location was great but Uhaul's check in process is slow. I even did the pre-check in online and it was so slow because of the Uhaul online system. If you want to improve something, make it way faster for the these locations to get people like me in and out.

Deborah F.
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Just wish the UHaul sign was bigger. Hard to find in the dark and drove by twice before realizing this was the place.

Robert S.
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Customer did not leave a comment.

Larry O.
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Customer did not leave a comment.

Elliott P.
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Customer did not leave a comment.

Melinda P.
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Customer did not leave a comment.

dave K.
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area where trailer was parked was muddy,but employee was very helpful and courteous.

Raymond B.
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Customer did not leave a comment.

Lester E.
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Should really have a jack on the tongue. Would be much easier to hook and unhook.

Sara S.
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Customer did not leave a comment.

Lynn G.
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Keith was wonderful

hayley L.
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Very reasonable people to work with, excellent service will be using them for future work.

Richard W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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