Get a new location with someone who showed up , not tell you they weren't coming in because they were short handed. Then you have to set on hold with u haul for over an hour to figure out how to get your truck while workers are on payroll waiting. Very Poor Management!Ronald K.
Customer Reviews for Village Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called regarding my reservation and was told that they did not have it, nor the truck that was needed for the day it was reserved. I was told that a truck just was dropped off and if I wanted it, I would need to come the day early to pick it up. I was told I could drop it off when originally scheduled, but then this was not true and it was supposed to be dropped off the day earlier. It was a huge mess and I was charged much more than my original reservation.Jenna S.
Customer did not leave a comment.James D.
Customer did not leave a comment.john B.
Customer did not leave a comment.ISIA A.
We had a horrible experience! We rented a truck and it was a faulty truck with either an exhaust or converter issue to the point after driving 30 min we couldn't even hear one another in the truck. It took 3 hours for the roadside to tell us nobody could come fix it, we couldn't drive it anywhere to be fixed and had to bring the broken truck back to place and re rent another truck! On top of it all I just seen my bank statement and I was charged for the day the truck was broke! I was also told they would be discounting the next day travel and still haven't seen that credited to my account either! Customer service was very slow 5 hours of moving wasted on top I had to pay another day cause we couldn't make it that day it was too late!! Terrible!! 4847327765 is my number and need to speak to management!SHANNON S.
Customer did not leave a comment.Amy D.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.Mary Alice G.
Such a hassle to rent! Spent half a day trying to get it just because my new license didn't come in the mail but my license was indeed valid!Gerald D.
U-Haul tried to blame the double booking on Village Auto. Village Auto fixed my problem. U-Haul customer service workers were useless and rude on the phone.Dennis V.
Was not clean. . Sterling wheel. Was. Sticky. And. Did not .have. packing . Blankets I managedKyle B.
Quick and easy truck rental. No hassle and someone always answered my questions. Very convenient.Joselito V.
We did our return after hours and it was extremely easy. Location was easy to enter and plenty of space to park the vehicle. Dropbox was easily found and accesible.JAMES M.
Job well doneMarvin G.
Customer did not leave a comment.Steve C.
Well first of all was told they were open till 3pm no one was their at 115pm wasted my time and my driver time and a friend reached the owner of the place he was really rude and no respect and to top it off he hung up on my friendCarol Ann B.
Customer did not leave a comment.Alina E.
Customer did not leave a comment.Jolene M.
the truck was not available when i had reserved it. it was almost an hour i had to wait to get it. then when i returned the vehicle at 3:00PM yesterday i was told that this was not the authorized drop off location and i would be charged an additional $40. which i had no choice but to pay because i needed to drop it off then. i will contact my credit card company and dispute this additional charge since even this evaluation shows i dropped it off where i was supposed to. this is ridiculous.Jeffery B.
No one was there at the time I was to pick up the truck & when I called the 800 they told me there's another 15 miles up the road. This is the 2nd chance I gave UHAUL but never again. I'd buy a truck before I'd rent from you again. Poor customer service all around.Keith S.
Customer did not leave a comment.Andrew M.
Be in the office on time.jackie M.
Customer did not leave a comment.joseph F.
best u-haul rental place in any near-by areas. staff is exceptional. highly recommend!sterling K.
Customer did not leave a comment.rhonda S.
A few things - When I turned the truck in, the app would not allow me to upload a picture, the screen turned black. Also, I kept receiving emails stating I did not turn the truck in. I called customer service and explained I was looking at the truck where I parked it. The location never checked the truck in for about a week after the truck was turned in. Very upsetting.Paul L.
Thanks you for the best serviceRoberto F.
Have someone there during posted hours.GLENN K.
Customer did not leave a comment.Susan P.
U-Haul Hometown provided a 26' truck where & when needed, exceeding expectations. Outstanding service!Dave H.
Bunch of crooks and thieves NEVER AGAINRAE A.
Nobody is running this place you are stuck renting the trucks with an app on your cell phone.Alyssa W.
Customer did not leave a comment.Peter M.
Very POOR Hours and POOR location way too small for these big trucksChristopher B.
Customer did not leave a comment.Carlos S.
Super good ,5 star U-HAULRUBEN R.
After the last time dealing with Uhaul, I was ready to start using another company for my haulting needs. They were shady as all hell. These guys? Renewed my faith in uhaul. beyond fucking excellent! everything was clean, well maintained, super easy....was in and out in five minutes and was about my business. These guys should be running your company!Nicholas S.
Customer did not leave a comment.Sharon M.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Charlene T.
I cannot answer the following questions cuz when I delivered the truck back to the location there was no one there and have not received a phone call from that location to give me my bill and let me know anything about the vehicleCarl B.
Customer did not leave a comment.Francis D.
Customer did not leave a comment.Edward S.