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SCOTT M
Customer Reviews for Village Fresh Marketplace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only problems I had were: 1) My truck had a problem with lighting the trailer until I figured out the correct combination of buttons to push. A little heads up on that might have been nice, but then, if I was told how to do everything, how would I figure it out on my own? 2) the second problem is that the receipt I was emailed was without charges! Now, I know you folks don't give away the use of the trailer without charge, and I really need to know what I was charged on my credit card. It is nice to know that when I turned it in, I was not dinged for extra charges, but . . . really? Let me know what I owe, please! :-)
NORMAN DPlease find a new host for your trucks and trailers. The truck was dirty (there was a have eaten grilled cheese sitting in the floor board/the back had all of the blankets and two wheeler sitting in a big pile) and the MOD of the grocery store was arrogant and cocky. This is the closest U-Haul to us and we are cancelling our Dec rental and will pay more to go to another location rather than come back here. I will not post this on social media nor with online rating services, but please fix this. Regards, Dave Shrader
DAVID BTraining is in order, he had to keep calling his boss on how to do the rental.
RANDALL LUhaul rep was friendly and helpful. Fixed issue with missing pads being applied to my bill.
Peter G