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JOSEPH J
Customer Reviews for Village Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off lot needs to be paved as it is dirt and due to snow the truck got stuck. When i called after hours to the uhaul location which was part liquor store. The man said were closed and to “figure it out, call a tow truck or something. I dont know what to tell you.” I had to get the truck unstuck myself and then drop off the vehicle
CHRISTOPHER CThe lot with the equipment was super small and difficult to get a truck and trailer turned around in. I was told by personal that they couldn’t take a return and that U-haul should have reached out to me with the issue, in the end they were able to process the return but added a significant amount of time. Overall will use U-haul in the future!
TRENTON BCostumer service was absolutely excellent. Staff at pick up/ drop off location were Great. **The Uhaul truck itself has an exhaust leak that needs to be tended to
JAMES HThank you, friendly and helpful. Great service
David BHonestly, my experience was great.
JAMES HVery friendly, professional and knowledgeable
robert bWe had a great transaction, thanks
EDWARD AMade it easy
AARON SUnfortunately, when I picked up the truck there were several issues. First the furniture pads were not ready for me and I had to wait for them to get them, not a big deal. Secondly, the gas tank was only a quarter tank full, so I had to stop right after pickup to fill up the tank. The third issue is that the air conditioning did not work in the truck, this is a really big deal since it was over 100 degrees outside for the majority of my drive. I had my little dog with me in the truck and I had to stop multiple times because she was too hot. It was a miserable drive and I was drenched in sweat the entire trip.
DAVID TStaff was very informative, professional, accommodating, extremely kind and welcoming, and very time efficient. I am so grateful and glad I could depend on the Running Springs, CA uhaul location.
Shellee FThis location was in the mountains, in Running Springs. There was no phone reception, I was sent a email to do a walk around the car to observe and note any damages. I didn’t get reception until I came down the mountain. I noticed there were dents on the hood of the car, it appeared to be possible hail damage. Now, if there is no reception and the clerk also stated reception up there is bad, why would they not do a walk around? As opposed to letting me drive off unable to do the surveying of the vehicle, by the time I was able to, it said the link has expired.
ARAM TThis is the second time you charge me wrongly. Last time it was for more miles than I actually drove, this time for coverage I declined.
Itzhak SI recommend the truck were great truck was like new.
Stephen STruck was in great working condition. However, the truck was not clean. Lots of dog or cat hair in the cabin, and Water or some kind of liquid was found in the cup holders.
sharon mUpgrading the printer would save staff and customers time.
Jeffrey GThe brakes are on serious need of work. Most likely the rotors as driving down a hill going over 40 causes the whole trick to shake violently when stepping on the brakes. This should be checked out before renting this to another person who has to drive it down the San Bernardino mountains where it was dropped off
Franklin NThis location is both a mini grocery store and a Uhaul location. The owner makes his worker take care of checkout for any grocery customers as soon as they arrive at the store counter. Even when personally present at the counter, he does not help with either the store registers or the Uhaul register. The worker was kind and helpful but had to keep leaving me to go ring up groceries. Expect delays due to the policy of the owner.
Tanya Cgood guys!
Steve TTruck was ready to go when we went to pick it up. Everyone there was friendly and in good humor. Truck ran perfectly and ha tons of power. It was the perfect size for what we needed. Easy to return and check out. Will definitely use this location again.
joan bKeep the young man who helped us he is your best asset! It honk his name was Terry.
Ron HWe had an issue with tire in Salt Lake City, it was quickly resolved
Jerry HTerry the gentleman/manager of the Running Springs Neighborhood store was kind and accommodating . Even with the computer problems he was able to get me on my way. I do recommend this place and will use them again. The equipment was clean and preformed as need.
Charles EThe people at Village, Market did a spectacular job of trying to accommodate my needs even though the 26 foot box truck that I rented through the Uhaul website was not available at this location. Uhaul only had my truck n Redlands n I was not driving back down the mountain for my truck that was reserved in Running Sorings. Three hours later I was able to locate a U-Haul truck to utilize at my storage via a customer who was as getting ready to return to Village Market. Never rent through U-Haul. It’s a horrible experience they rent out vehicles that aren’t even available ever at certain locations horrible system. Very high cost when you figure in all the mileage that they want you to pay for and the movers that you’ve already contracted with for their services. Uhaul NEVER AGAIN!!! Village, Market was awesome. Great little convenient store.
Jayne CTruck was very dirty. I had to clean the back out as it had alot of brush still in it. Windshield was so dirty I had to hose it down. Rest of truck had a sticky substance on the paint. I will never return to this location
Greg JThe staff were very helpful when I asked to move my date up a day and also to change the size of the truck.They made it happen to help me out.
Ferris KThe reps I worked with are some of the friendliest most professional people I've dealt with in regards to uhaul
Coty RThe store CHARGED me an additional 5 miles when I was clearly under my allotment. I couldn’t check out until I paid it and my phone was dying. Zero customer service.
Valerie PTerry was amazing with knowledge and customer service!
jaime sSo nice to have a convenient U-Haul location, to serve the mountain communities. Staff is friendly and made the rental pick-up and return process quick and easy. The truck was clean and drove perfectly. Will definitely rent from Village Market U-Haul again.
Kim LThe entire experience was pleasant. A real positive is that the Village Market in Running Springs is open from 6am-10pm. This provides a lot of flexibility for pickup and drop off of rented equipment. And the staff at the market have great customer service skills. I was well cared for.
Bruce WNothing. The service was fantastic and the truck was new and clean. Don’t know how you can improve on that!
David BWow! This was so quick and so easy. It was fantastic. I'll be using it again in a couple weeks for another project. And I would definitely recommend this to anyone who needs to haul something quick.
rob pAll my things were messed up
Ryan ZThe Uhaul Savants of the Mountain!
Tom GImprove the internet connectability at location
Adrian SNothing. The key is Kevin and staff, Cyd , and Gail. All extremely helpful. Easy in and out. They know what to do and do it very well. Will rent again next week.
Fernan DVery helpful and friendly. No way to improve. Great customer service.
brian sThe lady at the counter was rude. She was just a mean-spirited person that had no kind bone in her soul. I get the fact that customers are just picking up equipment at the location but having a small amount of humanity in your soul goes a long way. Customers will start to look for other options when you have to deal with people like the lady at Villiage Market.
Kenneth GPoor customer service.
Gloria AAnother easy to deal with business. Very helpful.
charles eAbove and beyond service!
Steve DWe were very satisfied with the service we got from this location.
Diane MExcellent service
RENZO LExcellent in every respect..grateful for your service…
BRUCE GStaff were very friendly and helpful and made check out and check in quick and easy. Thanks.
Ferris KVery friendly staff, and everything was great
Louis Gwould like the front window clean. I understand its alittle hard to do when you live in the woods.
EMINA INeed to have better training
John TThe original drop off location was in Rim Forest but I got a call to take the trailer to another location to Running Springs witch is about 10 miles out of my way, I wanted to take it to Rim Forest on my way home do to the fact that HWY 18 was closed .Terry at U-Haul was great at the Running Springs location and I will definitely recommend them if I need to use them again.
robert rAdvise the U-Haul webmaster to inform customers of pick- up sites that do not offer early or off-hour pick-ups. I was mislead that the Village Market would provide an early on-line processing for puck-up.
Timothy BThey were great. Easy and quick to work with.
James V