Customer did not leave a comment.Shauna G.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMESKENNETH S.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.wayne L.
Customer did not leave a comment.MICHAELB M.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Thomas M.
Village Motors was very helpful as my drop off was later than planned. They answered my questions the next day by phone and reassured me that everything was in order & checked back in so I didn't get extra fees. I WILL be doing business with them in future. Only Suggestion is to make LIGHT THE UHAUL sign brighter. Very difficult to see it as it was a very windy night and the only Uhaul sign that I could see from street was swinging horitzontal. Also, without GPS (phone battery died after a long day), it is hard to see the numbers on building. Ridge Road is dark right there. EXTRA LIGHTING would advertise to all passers by. THERE weren't any uhaul trucks parked. Just a suggestion. Everything was great.donna W.
Customer did not leave a comment.Debra C.
Customer did not leave a comment.Mike W.
Amidst covid, there were 6 people at this location, and none of them were wearing masks.Benjamin M.
Tried to use your app to drop off the truck early. It would not find my location so that I could proceed. (Yes my phone was set up for it.) Had to leave the truck and return the next day for a formal drop off as not to incur the $20 "convenience" charge. The truck had a minor leak over Granny's Attic which resulted in some minor dampness to my cargo. No major damage however. I reported it to the gentlemen I dropped the truck off to who was very pleasant. Overall I was happy with the truck I rented. It ran well and was very comfortable to drive. Not so happy with the fact that I had to lift a refrigerator by hand when I've had two back surgeries.Dave G.
Great owner, was a pleasure to do business thereKaren H.
Customer did not leave a comment.ALVIN B.
Customer did not leave a comment.Greg D.
Customer did not leave a comment.James F.
Great people to deal with and were using all precautions dealing with the distancing needed during this virus.Michael R.
Customer did not leave a comment.Harold E.
Customer did not leave a comment.Bethany C.
Customer did not leave a comment.Daniel S.
No improvement needed, this is a good example of Professional Service.Robert M.
I rented the same exact truck 1 month ago and it leaked inside and ruined a lot of stuff and it was reported. Now the same truck is still leaking and my stuff got wet again. I called in and was told that I could hold on to it and turn it in late at no charge and when I returned it the next day got charged for the extra day.Mark D.
Customer did not leave a comment.Amy W.
Customer did not leave a comment.MIKE H.
Customer did not leave a comment.JEN P.
Just the fact that advertised price is a lot less than the actual price. Very deceiving. Other than that, It was great!JEFFERY T.
Fast, convenient and easy. Service is excellent and I will always recommend UHaul and Village Motors in Holley, NY to everyone!Pamela F.
Customer did not leave a comment.Donald S.
The service was great and the email sent to my wife for 330 gave me an extra half hour brought it back then awesome guys thanksPeter D.
No improvement necessary. Very friendly service and conveniently located. Thank you for being there for me in my time of need.Pamela F.
Customer did not leave a comment.Derrick H.
Thanks to Rick for explaining the process and his great customer service! It was a pleasure doing business with him.KLABINE B.
Great staf friendly service.MARK J.
Better identify the fuel fill.Peter D.
Great service, comfortable ride, transaction went smoothlyPamela F.
This location is awesome! Very helpful and friendly.Christopher B.
Customer did not leave a comment.Mohamed Z.
Ratchet straps that holds the tires down vehicle the ratchet part was worn out really hard to ratchet needs to be replacedKevin C.
Customer did not leave a comment.Louis A.
This location was relatively small in size, so it only had a limited selection. That said, they had what I was looking for and were extremely helpful and professional. They will be the first location I check with from now on.BRADY Z.
Got there to drop of truck 2 guys at counter when i walked in, no sooner did I say good morning did one of them say just you are checked in just leave the key on counter. I asked them if they wanted to do a walk around was told they would do it later and i would get an email if there was a problem. so it they say something is wrong it my word against there's . Sorry next time I will pay the extra and go with budget .Robert B.
Had to leave the trailer after hours; no problem.David P.
Nothing I can think of!! You have a very professional, helpful and considerate staff there!Gerard F.
Customer did not leave a comment.CHRIS C.
Customer did not leave a comment.David G.
Customer did not leave a comment.Cole B.
Awful experience. Sent to the wrong location first. Rented for NOON and UHaul changed the pick up time to 3:30pm. If I had wanted it at 3:30 I would have requested that when I made the reservation. The van was not available when we went to pick it up at 3:30. The owner had to call the previous renter twice. He finally arrived at 4:40pm. What a waste of our day. Never again.Karen S.
great experienceLouis A.
Im sure there must be so many customers that leave the truck trashed or don't follow through on their end of the contract; but I wish if we did leave it in just as good of condition and back before contract time that we could get a little discount. thats all. thank youClaudia S.
Customer did not leave a comment.Allison B.
Customer did not leave a comment.john K.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Darlene C.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.BOB F.
Customer did not leave a comment.brenda F.
Customer did not leave a comment.Jason R.
This was not the original location to which I had been assigned. Thankfully, I stopped at the Greece location to which Haul had assigned me the day before I needed the trailer. They did not have one. Very disappointed in your scheduling system. However, the guys at Village Motor made things work and work well.Christopher M.
Customer did not leave a comment.mike J.
Get rid of your cumbersome website. Impossible to useMARY M.
We received 2 different locations for pick-up. That was confusing and the proper location was many miles farther. This caused us to be 5 miles over our original estimate which your company charged us for. The vehicle itself did everything we needed and worked well.Richard G.
I am not going to recommend or not recommend this location. It was difficult to find a 6' x 12' trailer in the first place, and impossible to find the next size down, a 5' x 10' trailer. If you advertise such trailers, you should supply them. Not everyone needs or wants the ubiquitous 5' x 8' trailers. I do not know how much responsibility for my unhappy experience belongs to this location and how much belongs to U Haul. The trailer that I rented had faulty light plugs. This resulted in me having intermittent trailer lights for the entire day and dark night when I drove it home. At home, I had assistance from an experienced mechanic who discovered that the small, flat plug had a bad ground wire in it, and the large adaptor plug was also faulty. By using my own adaptor plug, and by applying occasional, judicious applications of a pair of needle nose pliers, I managed to have lights for most of the return trip to this location. Also, how on earth do you expect people to handle your trailers when they do not have a jack on the trailer tongue? This makes it impossible for small-statured people to move them around, and to hook and unhook them temporarily when they have any sort of load in them, especially when they have been loaded according to your instructions, with the weight forward. The service at this location was provided by a friendly, personable man. The equipment was clean. The equipment was not well maintained. The clerk on duty did not seem knowledgeable or confident .in working with the trailers although he tried very hard.Lorna K.
Customer did not leave a comment.PAULA B.
Customer did not leave a comment.Sherry V.
Customer did not leave a comment.Lewis P.
Everything went smoothly with great check in and customer service.Spencer B.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.keith B.
Great painless experienceLOUIS A.
Customer did not leave a comment.DON M.
Provide accurate rental availability for the inventory at a specific location. I got yanked around +\- 25 miles for equipment from my preferred location. Worse part is getting news a day or two before rental that the reservation you made a week or more earlier was a waste of time! That makes for a lousy experience.Marcus B.
They were very friendly, courteous, and well-informed. It was a pleasure to deal with them and dropping off our truck. I would highly recommend them to anyone needing to rent a truck.Todd M.
Customer did not leave a comment.HARVEY D.
Customer did not leave a comment.gerrit V.
We were able to rent a van quickly and with no hassles. The van was pretty much brand new and did what we needed - move stuff! The staff at Village Motors were friendly and efficient. Overall very good experience. We will rent from them again in the future.STEPHEN S.
Customer did not leave a comment.jerry F.
I was given the reservation time of 8:30 to pick up my vehicle and the people didn't even open their business until 9. I was late to my job because we had to wait to get our vehicle.Kelsey L.
Customer did not leave a comment.Wendi P.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.JIM D.
Customer did not leave a comment.Kimberli K.
Customer did not leave a comment.tahirou W.
Nice, friendly and clean.WENDEL R.
Everything went well. Impressed with the vehicle. I probably needed a small truck instead of a van but the van was easy to drive. Provided adequate room as it was pouring rain all day. Which was the main reason for renting. The key did not fit in the slot of the return box. Excellentterry W.
Customer did not leave a comment.JUSTIN T.
Customer did not leave a comment.keith B.
Nothing to improve on, just not a friendly or helpful. Kept his head down and did his job. Convenient location for the areaSamantha K.
Not a lot of room for drop off. Had to back in off a busy road. Other than that it was goodJames A.
Prices of one way trailer use and family oriented(4+ seating) moving trucksWALTER S.
The person at this drop off point unhooked the trailer and put it where they wanted it. I did nothing other than drop it off.Thomas E.
Everything was perfect!!Mary B.
Customer did not leave a comment.Marc L.
Customer did not leave a comment.Philip G.
The man was slow and seemed new at doing pick ups. He made the wrong drop off location and wrong drop off date. The people at Long Pond road in Greece NY where I made the reservation were above and beyond nice.Victor C.
Very helpful, couldn't of been nicer ! Very smoothDenise M.
Customer did not leave a comment.John K.
Customer did not leave a comment.Mark R.
Keep up the great work.Michael G.
Simply dropped off- no interaction w business- it was closed.Steve L.
The drop off location was great! I had a contract for one way trailer, and was told by uhaul corp I needed to return it to pick up location, or incur a couple hundred dollar expense! Wasn't at all impressed with uhaul itself!LOU C.