If you advertise that you open at 8 AM, please open at 8 AM. The office didn’t open until 8:20
THOMAS T
Customer Reviews for Village Smog Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extra ordinary service. Thank you.
FRED AVery good communication. Went above and beyond to meet my needs. Penoche is A+
MICHELLE LSuper friendly, helpful and fast. Helped me hook up the trailer and was on my way in no time. I’d definitely go here again!
CHRISTOPHER WU-Haul software was a pain in the rear for the employee due to maintenance issues but customer service was great!
SCOTT KPerfect!
cAROLYN KThe truck had a light show on the dash board. It broke down in the 1st hour of our 6 hour drive. We didn’t even make it out of the state we were leaving. The check engine light came on, battery, it started to overheat , fluid started pouring, the power steering went out. We wait for maintenance guy to come four hours later. Just to tell us it’s unfixable which we already knew. Ridiculous that you’d give some a truck that didn’t get any maintenance on it. I will be requesting a a refund for the inconvenience.
MYKEL MSecond time using this location and both times have been smooth.
Vanessa SGreat customer service. Support and rental process was excellent.
Mark HWasted 1 hour of my time because of the bug in the system resulted in the U-Haul app being useless during check in process. Called the support number, waited for 18 minutes, then spent another 30 minutes with the representative online trying to resolve the problem.
Oleg KNo issues at all. Everything we needed was ready on time. Showed up got keys and drove away
Jeff AVillage Smog Center was easy to return to. They made sure everything was good and was very helpful with questions.
Jeff AThe service was great; no recs for improvement.
Steven KThe agent tenoc was friendly and he was really helpful. I will definitely recommend this location. Thank You
FERNANDO GI’ve needed a van & a box truck twice in the last couple weeks. Two different locations. Both were great
Ron GThe person who checked me in/out was extremely efficient and nice. Will definitely choose this location going forward.
Stacy RThe representative was very friendly, accommodating, and very informative. This location deserve a raise.
Gilbert RNothing, everything was perfect and very professional.
Silvano MSpray inside truck to get rid of the ants. Ants were on multiple areas in and near driving area inside truck. Otherwise excellent experience and thank you
enchanta jKeep up the good work
Michele DExcellent service, very attentive and answered all my questions
hector mThe employees there are awesome and make you feel like at home!! Excellent customer service!!!!!! And there work us Excellent as well highly recommended there.
JON RCustomer service was excellent from Tenoch! I was treated more like a family member than a customer. I will definitely come back again to use this location.
MARIO PThere's already great customer service people there are awesome
JON RQuick and easy pick up and drop off. Friendly and professional. Thanks!
MICHAEL Fi didn’t drop it off
Aubrey BVery courteous and fast service!
Sara FProfessional and very helpful
maria hFirst I must say the representative you have for U-Haul at the Village Smog Center in Fallbrook went above and beyond for us! Provided such excellent customer service! Having to rent the truck for much longer than anticipated due to the pouring rain was a disaster but other than that I highly recommend Village Smog center in Fallbrook to rent your U-Haul! The truck was clean and ran very nice
barbra pGreat location in Fallbrook (on Main Street). Never a line and service is fast and efficient.
Mark WRemain open till closing time. This would have helped me enormously and not made the rental process so difficult.
Mercedes MI paid in cash for the rental and know 4 months later they are saying I didn't pay and you have charged my account. If you don't reimburse me I am going to file a claim with my bank. I have spent a ton of money with you and was very happy with everything till this came up. I think someone pocketed the money as it was a very disorganized place.
Nadine RNothing to improve, I like that was fast and only take a few minutes and no problems recommended.
GASPAR BTenoch at Village Smog provided the BEST CUSTOMER SERVICE. He was courteous, knowledgeable and exceeded my expectations! He totally understood our requirements and did his very best to accommodate them. I HIGHLY RECOMMEND renting a U-Haul vehicle from Village Smog in Fallbrook. This customer’s review: A+++++
carolyn sMy second time renting from them in the last year and the were great both times!
Suzanne BNo clear place to park the truck. Crowded gas station with minimal parking. I was just told to leave the truck and they’d inspect it in a couple hours. I mentioned pre-existing damage and was told I would be charged for anything that didn’t have tape on it. Bad experience in Winton and here. Would not recommend.
brent hLocation was fine, info from U-Haul explaining process and the last minute change of address was irritating.
BRYAN HHave more space for customers to park.
Meridythe MNosh was incredibly helpful, professional and went “above and beyond “ to accommodate my needs. I would definitely recommend this business!
David DEverything went well and staff were friendly and helpful. We're not truck drivers, but the 10' truck was very easy to handle.
Lauren BCharged randomly super super later about a month late for the charge to my card incredibly stupid I think they may have scammed me
KROSS EEasy drop off and the employee was understanding of the condition I was given the uhual truck
Blake Mvery helpful
Jason PTodo fue excelente muy amables y la unidad que me toco estaba en buenas condiciones
alfonso aGreat service
Robert HY acá cuando entregue la unidad estaba cerrada el domingo y el lunes que fui a Checar el malentendido dela gasolina ya me habían cobrado $55 dólares y no estaba la encargada para ayudarme, ellos no tenían la culpa del error de la inepta del día anterior claro, pero tampoco pudieron ayudarme en algo y como dije no estaba la encargada
Hector EGreat job and truck
Robert HNo one was available to rent me the vehicle at the time of my appointment. I had to wait for 20 minutes, before the employee returned to the office.
Autumn ABest uhaul experience ever. Really nice people.
jennifer sExcellent 10 foot truck
Robert HVery easy to pickup and drop off. Staff was friendly and easy to work with
TIMOTHY MWe had a very pleasant experience with this location. Thank you!!
ROBERT HNothing, everything was perfect!
Lana KGreat customer service
DAVID RGreat locations! Everything was great! People were wonderful and efficient. I will recommend them to anyone.
JANET LFriendly , clean and organized customer service.a high level of service.
SHARBEL EQuick and easy very professional
CARLOS MThe original site we were scheduled to pick up the truck was changed to another location quite a bit farther away. The car dolly was hooked up wrong, and we did not find this out until after we had the car loaded. The employee at the front was pleasant to work with, but the mechanic that hooked up the car dolly had no idea what he was doing. WE are lucky that we did not damage the car.
Michael PThis location was excellent. The truck was very old. Rear view mirrors shook so much that they were almost no help. The problem with the whole experience was the changing of my reservation 30 minutes before I was to pick my reserved truck up. Thankfully, Village Smog rented me a truck.
JARED HThe girl that works at this location has a very pleasant personally and she gives you the best information for your needs I would recommend this place cause the agent really cares
DENIS Pwe waited 10 minutes before the person to arrive. truck was dirty on the outside--looked as though it had been sitting there for a month or more. attendant failed to tell us that we had to return by 8am the next morning or we would be charged for a full day.
BERTRAND EGreat customer service
JACK MThe only problem I came across was that there was no space for the u haul + trailer to drive in as the road was small and small parking lot was full of cars so we had to park on the side of the main road and walk in to let them know. Other than that it was perfect!
Fazia M