Everyone was super friendly and called me by name the minute I stepped into the office. It’s the small things that make an impact on me.
MICHAEL S
Customer Reviews for Vinyl Coverings By Mel LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. From beginning to end all went well.
JIMMY YThey could clean there parking areas dog poop was every where
Julie HThere was glass everywhere in the uhual I’m very unhappy
TYLER DService was great but truck was unfortunately not clean
Zidane MNothing at this time. All went as planned and the equipment was good.
MICHAEL MNeed to have snow brush in trucks for snowy days. Should have more gas when renting, truck had about 1/8 of tank of gas. Had to hit gas station immediately. No washer fluid for wipers. Could not adjust left and right outside mirrors. Truck was clean in cab and in rear storage area.
CLIFFORD HAccept more forms of payment at this location
MONIQUE WClean around cup holders
MATTHEW CI was charged a cleaning fee after I made sure there was nothing to clean before I dropped it off! I guess any way to make an extra dollar. Very sad.
BRIDGER ADropped off the trailer after hours, so there was no personnel to evaluate. However the area was easy to navigate with safe area to leave the trailer, so I would say the personnel was helpful in preparing for after hour returns.
JEREMY MFive star dealer!
CRAIG LHave more items available.
ROBERT WI have rented you how many times. This was by far the best place. The people are extremely friendly and nice. Very professional.
KIMBERLY SWonderful experience! Nice people! Pleasure doing business with Vinyl coverings by Mel! Will definitely use them again! Seamless process!
BRANDON SNeeds to be better organized. Maybe they need better router for there internet I’m not sure the issue but neither the Mel lady or the gentleman seemed to know what was going on. With the system or who had appointment and who was walk ins. Had to wait 45 mins after my appointment time, to into be spoken too, but when being helped they would stop and start helping walk ins. I was already pre checked in before I got there. The Gentleman was more worried about smoking marijuana vape pen then giving the customer service we experienced from other U-Haul over the years. I understand things happen, just unprofessional how things are handled. I’m not one to normally make a complaint and I’m very patient person. With this said, I will not be using this location again. I will gladly drive farther to a different location if I need U-Haul’s services.
Travis WAmazing owners!!! Helped me hook up the trailer and made sure I was good to roll! I would recommend this team for all your rental needs!
Angela MExcellent communication.
JUAN PHonestly the overall service was excellent. The representative was customer friendly, attentive, patient, friendly, and very nice. I liked him and would/will go back.
ARRIANNA SGreat service, made it easy!
LUCAS MTires were shot upon pick up and trailer was dirty.
JONATHAN NWouldn’t help with military discount. Had to help hitch the trailer myself.
DAVID CExcellent friendly prompt service.
MELVIN MPlease inform the customer about the 100.00 deposit before arriving to the uhaul place glad I had that or we would not been able to rent the truck. Plus being charge for gas if that was the case I would have added gas. That is the only complaint I had other than that a good experience
ALLAN BThe unit that I rented had 2 inoperative lights and interior wasn't swept out. Have rental company do a more thorough inspection when unit is returned.
EDWARD PThe staff at the location was very helpful in meeting my scheduling needs. They were able to solve some scheduling/reservation issues caused by the U-haul system to ensure I had the right truck on the right date a their location--- which was most convenient for me. They went out of their way to make sure my needs were met. I am grateful for their recent opening at this location. I wish them well-deserved success as they strive to meet the moving/hauling needs in my local community.
WILLIAM MNot only was this location slow in processing and picking up our rental, we had to call U-Haul directly ourselves to have customer service talk them through our pickup process. There were several customers at the location at the same time and were just as frustrated. We needed a simple tool to aid in our hookup and all they had on hand was a small pliers. They charged us for a local use only when we made it clear we were renting for out of state return. We would NOT recommend this location at all! There is not a rating poor enough to give them.
Paula J