Customer Reviews for Vip Beauty Salon
(U-Haul Neighborhood Dealer)

Rating:

5.0

The mobile pickup and dropoff process went smoothly. Super easy. Truck was clean. Large lot and had a key drop box.Would use this service at this location again. :)

Rating:

5.0

The location got changed on me because of there not being a truck available at the first location. U-haul called in time to notify me so I could make the Adjustments. I was also behind on loading the truck, again U-Haul called with time and no pressure do I need the truck longer? I responded I would and Glad they did as I lost track of time and would have been late on return. Thanks for helping with that. She was able to extend for another day and did it so I could keep working Thanks again The only thing that I did more so on my part is that I did not realize the 10" box truck did not have a ramp. But I was to have help and it was able to work through that.

Rating:

1.0

No ramps on the truck is really difficult for any woman to load and unload

Rating:

5.0

All the staff are very nice.. efficient, cooperative., good communication.

Rating:

1.0

I was sent to an alternate location other than the one I selected due to a system issue one u-hauls end. The location was inside a beauty salon and the check in process was extremely disorganized

Rating:

3.0

I don't have any problem with the location, I mainly have problems with the uhaul app. It's terrible. It constantly crashes. It took me 30 minutes to exit the premises with the truck because the app just kept crashing and failed to save what I entered. I was finally able to complete the process of checking out the truck by using my wife's phone. But when I returned the truck the app started crashing on my wife's phone also. I was not able to complete the final process of taking pictures of the condition of truck because the app crashed and would not let me back to the page to upload pictures. We're using Android based phones (Galaxy s24 and S25)