Customer did not leave a comment.Zanya D.
Customer Reviews for Vip Storage
(U-Haul Neighborhood Dealer)
Stillwater, OK 74074
(3/4 of a mile East of Perkins Rd on the South side Behind Freddis Paul's)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sujan T.
when i attempted to return to this location the mobile return tried to charge me for gas had to spend 30 mins on the phone with customers support to get it resolvedNicholas R.
A-1 ExperienceDebbie J.
Customer did not leave a comment.CHRISTOPHER G.
Everything was great ! Fantastic customer service .Mar C.
The truck interior was dirty as well was the outside. The front right tire was low on air. I mean this was only a small location. The person that assisted me was very helpful and courteous.Patrick S.
Debbie was helpful, informative, and knowledgeable. She answered all questions up front and we knew exactly what to expect.Angela H.
Customer did not leave a comment.Scott L.
I was told that the van gas tank was 3/4 full and I needed to bring it back with same amount in it. No problem. I was very careful to fill it back up as needed. This location charged me for fuel saying it was only 1/2 full. This was NOT how I returned it.Ted N.
The passenger mirror on the truck itself could not be adjusted. I was afraid if I pulled too hard on it that it would break.Steve S.
Customer did not leave a comment.Christena O.
Attendent was very helpful and easy to work with.Billy Y.
Customer did not leave a comment.DAVID R.
Given the distance I was traveling, cruse control would have been nice to have on the vehicle.Raed A.
Man running the shop was super nice helped me out even though they had not even opened the shop yet. But the mobile pickup is not user friendly and to complicate. Had already gave all my info just to have to do it again when wegot there.Brandon L.
Perfect experience.Michael H.
Customer did not leave a comment.Michael L.
Lower prices lol ðŸ˜‚ELIZABETH D.
Completed my rental in a timely manner. Very friendly staff.LINNEDRE L.
Customer did not leave a comment.Miranda L.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.Chris W.
Excellent customer care.Linnedre L.
Customer did not leave a comment.Sherry K.
Very customer friendly!Jayson J.
Very friendly and helpfulCary R.
Customer did not leave a comment.Sarah C.
Customer did not leave a comment.Tammie A.
The lady was so nice and helpful when I went to pick up the van. I would refer people there if I know of someone trying to moveJanet B.
I don't have money just laying around this was a really shitty experience.Colin M.
Customer did not leave a comment.Aaron B.
Service was excellent and the equipment was even better. 1500 mile trip without any problems.JERRY S.
Customer did not leave a comment.Curtis G.
Customer did not leave a comment.Ibrahim F.
Customer did not leave a comment.Ronnie F.
Ms. Jones was Very Professional, Kind, and Explained Everything Needed To Know Highly Recommend Uhaul to Family and Friends ðŸ˜ŠRobert H.
Good job!! Keep up the good work.Denise A.
Customer did not leave a comment.Kurt E.
Customer did not leave a comment.ANDREW B.
Customer did not leave a comment.CHERRY R.
Customer did not leave a comment.Michaela W.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.michael L.
Customer did not leave a comment.Teresa S.
The manager was extremely helpful, accommodating and caring. She's a keeper!!Andrea G.
The inside of the truck was dirty, had dog hair everywhere. The back of the truck was not cleaned out prior to it being leased to us.Macy M.
Debbie is AMAZING!!! I won't go to any other u haul in town. And I will tell everyone I knowKenneth D.
Customer did not leave a comment.Melisa G.
The customer service here is excellent! Everything was easy and convenient.Laree O.
This is a great location for renting Uhaul equipment. Debbie is awesome. She makes the process very smooth & genuinely cares about the customers. Amazing customer service & equipment that is in excellent shape is what you will find here!Laree O.
Customer did not leave a comment.Lorra S.
Betty was friendly and very helpful when renting a truck and equipment. Great customer service.Willie S.
I was over charged on the day I ðŸ˜’picked up the truck ðŸšš 177.04 then 36.42, which I figured was mileage which 213.59 which was taken out of my account + the 36.42 also taken ðŸ˜³out? therefore I figured you owe me 36.42!!Carol H.
Excellent serviceDebbie J.
Service was wonderful! In and out in not time and I've been to some UHaul places that took too long to complete the paperwork and get out the door! AEESOME SERVICEJ RENEE P.
Customer did not leave a comment.Mary D.
The ladie at the desk was very helpful. She went out of her way to help. She needs a raise.David W.
Awesome customer service above and beyondDonnie M.
Customer did not leave a comment.Kristye O.
Customer did not leave a comment.Gabe G.
Debbie was great.James H.
Customer did not leave a comment.Robbie A.
Always come to this location if I can. Love the VIP storage lady.Ariel M.
Customer did not leave a comment.Douglas M.
This review is really about uHaul. I have no quarrel with VIP storage. I had no interaction with them except for a phone call confirming tha tI still wanted the truck. Pick up and drop off there were very easy with the app. Otherwise, I've never had a good experience with UHaul, though this was not the worst, so that's something. In general, I will always go with Penske if given a choice. I had to move on a certain date and Penske wasn't available. First, the truck I ordered was not available. I was offered a 26 foot truck, but had to turn it down because it wouldn't have fit were I was moving. The 15 foot truck I got is only a 15 foot truck in the uHaul world. Everyone else measures the floor, which was only 12.5 feet. The truck itself had 91k miles on it and it was obvious that no one who had driven it had ever loved it. It was hard to keep it on the road the the rattles were deafening. The bouncing when it was unloaded was at times scary. I am very glad I didn't have to drive that thing 1000 miles. Apart from general condition, it's a crappy truck because the floor isn't even. It's hard to stack boxes when the bottom box isn't sitting even. The low deck is nice, but the fuel filler in the box is a big obstruction. The only way to compare this truck favorably is to call it what it is, a 12 foot truck. It's better than a 12 foot Penske truck because those don't have ramps. All in all, it was better than the last uHaul I got, which was a 26 foot truck that wouldn't go over 50mph loaded or unloaded. We called to exchange it, but once you've gotten all your brothers-in-law together to move your in-laws on a Saturday when you all work during the week and are exhausted already, you can't wait four hours to change truck, so you drive that piece of crap three hours across Michigan, load it and drive it three hours back with a long line of pissed off cars behind you because you've got it to the floor and are still 15 under the speed limit. I really really hope I never find myself so desperate as to rent another uHaul.Erik E.
When returning early you should be creditedJeffrey S.
We didn't make a reservation but they had what we needed. They were fast and the lady behind the front desk was very nice. She made sure the vehicle was clean and even made sure it wasn't parked in a puddle, she moved it around so me didn't have to jump the puddle! Would recommend.Christina E.
Nothing! Friendly and knowledgeable.Sam B.
VIP is a great location and Deborah is a great example for others to follow. She truly serves the people and go above and beyond to make rentals convenient for the customer.Joie S.
Get a customer service person that will be honest when I picked up the truck it was dirty it hadn't been cleaned out the lady told me it was on. Not I have a receipt showing where I had to put $20 worth of gas in it I request a refund of every penny she told me she wouldn't charge me for the dolly because they didn't put it on there when I reserved the U-Haul but yet she went and charge me for it do not charge my card you guys took $271 off my card and I am filing a complaint on this locationRhonda M.
The lady was very nice and helpful.BRANT M.
The lady was very nice and helpful.BRANT M.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.Jignesh V.
Easy pick up and drop off. Staff is super friendly and helpful.Marysol D.
Customer did not leave a comment.Jonathan B.
Thank you for friendly and efficient service.Kristina R.
Customer did not leave a comment.Julie T.
I was quoted an estimate of $71.10 including tax, etc, for one day rental with 20 miles. I actually went 21.5 miles, and put $8 of gas in the truck. This means that I was charged $22 for gas for driving less than 22 miles in addition to $23.44 for mileage. THIS IS OUTRAGEOUS. Highway robbery. Warning to anyone thinking of renting a UHaul. Do NOT trust the level of gas indicated on the U-Haul Equipment Contract. Go out to the vehicle and check it for yourself, and in addition write down the initial mileage reading. To go from an estimate of $71, which itself seems way too high for a $29 rental. $29 Rental turns out $29.95!! $22 Mileage estimate ($21.80) $51 base rental - $51.75 plus insurance, - $14 Estimated Environmental fee - $1 Rental Tax - $4.65 Credit Card Authorization - $71.40 ACTUAL BILL - $87.49 BEWARE! This could happen to you!!! Everything related to this UHaul Rental through VIP Storage was excellent EXCEPT getting overcharged for the gasoline. being charged over a dollar a mile for mileage and over a dollar a mile for gasoline. is outrageous. I recently rented a minivan from another company and the charge for gasoline was $127 for 1700 miles of travel. There was no charge for mileage. UHaul could learn something from the way others rent, and not be so unreasonable. I highly recommend everyone stand up and complain about this from UHaul.Robert L.
Customer did not leave a comment.kasey L.
Customer did not leave a comment.Deneen H.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.Traci C.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Amy G.
Followed the directions by dropping key in the box after locking up moving truck. Then all of a sudden, I am informed that I need to take a picture of the mileage after locking up the truck? Are you kidding me?!! Online checkout via cell phone even worse. This was the worst moving experience ever, and I have moved many times as I and spouse are retired military. Will try other moving companies from now on prior to your company.ROGER S.
Customer did not leave a comment.Greg M.
Customer did not leave a comment.KELLY W.
Keep doing what you do. Very nice lady helped us.Sharon B.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.DAVID R.
Do not use self check in.Quincy L.
Customer did not leave a comment.King M.
Customer did not leave a comment.Alan C.
Staff at this location was incredibly kind and helpful. I will use this location every time I need a uhaul in the area going forward.Samuel L.
Nothing could improve this location. They were very professional and courteous. They explained everything perfectly and took great care in virus protection. Thanks!Joe F.
Customer did not leave a comment.Darin D.