Customer Reviews for Vip Storage
(U-Haul Neighborhood Dealer)

823 reviews

1899 E 6th Ave   Stillwater, OK 74074
(3/4 of a mile East of Perkins Rd on the South side Behind Freddis Paul's)

(405) 372-2711

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 372-2711

1899 E 6th Ave
Stillwater, OK 74074
(3/4 of a mile East of Perkins Rd on the South side Behind Freddis Paul's)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

It was easy, clean and friendly. Superior service!

Christine H 
Rating:
4.0

A second employee would have been very helpful.

Kayla E 
Rating:
5.0

Customer did not leave a comment.

Dorothy P 
Rating:
2.0

The old man assisting us was very rude to us and treated me like a child that cant do anything for themself.

Hunter S 
Rating:
5.0

The young lady went out of her way to help me. I really appreciate it!

Kevin B 
Rating:
5.0

The people were very helpful. Fixed a flat and pick up trailer for me. Very caring and professional people

Ollie R 
Rating:
5.0

Customer did not leave a comment.

RHONDA S 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Steve K 
Rating:
5.0

Customer did not leave a comment.

dee m 
Rating:
5.0

Customer did not leave a comment.

Kenneth E 
Rating:
5.0

Customer did not leave a comment.

GREGORY D 
Rating:
5.0

Perfect service, no room to improve anything. Great customer service. Every went smoothly!

Sandra Z 
Rating:
4.0

Customer did not leave a comment.

Billie D 
Rating:
5.0

Nothing, this location was fantastic

Mark S 
Rating:
5.0

Customer did not leave a comment.

randall m 
Rating:
5.0

Everything was perfect. Michelle was a great help!!

Heidi V 
Rating:
5.0

Customer did not leave a comment.

DEBBIE J 
Rating:
4.0

Customer did not leave a comment.

BOBBIE C 
Rating:
5.0

Hard to beat perfection

Brian T 
Rating:
5.0

Customer did not leave a comment.

Dorothy P 
Rating:
5.0

Excellent service , fast ,smooth , no glitches!

Larry V 
Rating:
5.0

The only issue I had was with the truck not being able to go past a certain speed. I follow the speed limits and the rules of the road but going through Mew Mexico and Arizona there are mountains and downgrades that felt a little scary when there were semi trucks going faster than you and you cannot get out of their way because they are in both lanes.

genessa c 
Rating:
5.0

Was just what I need for the day of moving

Matt B 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Customer did not leave a comment.

Roberto A 
Rating:
5.0

Customer did not leave a comment.

Whitney N 
Rating:
5.0

Customer did not leave a comment.

Mark G 
Rating:
5.0

Customer did not leave a comment.

STEVE L 
Rating:
1.0

I was charged an extra $16 on top of my rental with no answer as to why. I brought the truck back before they told me too, swept it out in the parking lot out of courtesy, and also drove it less than 2 miles the gas indicator never moved

Alexis H 
Rating:
5.0

Customer did not leave a comment.

Jessica P 
Rating:
5.0

Customer did not leave a comment.

Billy P 
Rating:
5.0

Nothing Debbie was great

Jim P 
Rating:
5.0

Love love love the lady working in the office! The best of the best!!! Thank y'all so much!

Alexa-rae E 
Rating:
5.0

Customer did not leave a comment.

LINDA T 
Rating:
4.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Was closed when u haul was dropped off

Doris L 
Rating:
3.0

Customer did not leave a comment.

Sanchita B 
Rating:
5.0

Have rented several times with VIP/Debbie. Experience is always pleasant and top-notch!

Cheyenne B 
Rating:
5.0

Customer did not leave a comment.

Keb L 
Rating:
5.0

Great service, friendly and informative personnel

Misty K 
Rating:
5.0

Customer did not leave a comment.

Nicole M 
Rating:
5.0

Customer did not leave a comment.

ABDULLAH J 
Rating:
3.0

Had to wait 1 hour for the trailer while the 1 employee waited on other customers. Plus he didn’t know how to hook up the trailer. Will not use the location again.

Weldon H 
Rating:
5.0

Customer did not leave a comment.

Deborah B 
Rating:
2.0

Moving is a stressful situation and unexpected things happen, but you can ALWAYS count on U-Haul to mess things up. This time I showed us to a truck with less than half a tank that was dirty in the back and best of all no moving blankets (I had asked for and ended up paying for 3 dozen). Maybe no one at U-Haul has ever had to move, but it is extremely difficult when you cannot protect your furniture. I ended up going to a big box store and buying every moving blanket that had. It cost over $300 just to buy 13 of them. I've been through this before with U-Haul, and truth be told, I am the fool for ever believing that they might actually get it right.

ROGER M 
Rating:
4.0

The staff did a good job during the renting procedure and we were quite satisfied!

Thomas M 
Rating:
4.0

Customer did not leave a comment.

Calvin J 
Rating:
5.0

VIP Mrs. You are my go to for UHaul Service very much Appreciated 😌🙏💕

TERESA M 
Rating:
5.0

Customer did not leave a comment.

Deborah J 
Rating:
3.0

I was not exactly happy that she did not honor the Uhaul price and I was supposed to get a discount for ordering online. One of the trailer’s latches was hard to open. But overall ok experience

Amber M 
Rating:
4.0

Customer did not leave a comment.

Dan C 
Rating:
4.0

Customer did not leave a comment.

Joe B 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

petrice j 
Rating:
4.0

Customer did not leave a comment.

Stephen G 
Rating:
4.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

KIMTAI K 
Rating:
5.0

Customer did not leave a comment.

Leticia H 
Rating:
5.0

Very easy.

Jim B 
Rating:
5.0

Debbie was very kind and helpful she was so busy but still gave great customer service

nancy d 
Rating:
5.0

Customer did not leave a comment.

Taylor G 
Rating:
5.0

Customer did not leave a comment.

cortney c 
Rating:
4.0

Debbie was great

Scott M 
Rating:
5.0

Customer did not leave a comment.

Russell H 
Rating:
5.0

Customer did not leave a comment.

ALAN F 
Rating:
4.0

Customer did not leave a comment.

Jason M 
Rating:
5.0

Customer did not leave a comment.

Yong L 
Rating:
4.0

The location itself was fine but the check-in process was one of the hardest things to do. We used the Truck Share process and learned that after an hour, you can't check out the truck that way unless someone resets it. It took us 45 minutes just to check out the truck.

Arianne S 
Rating:
1.0

Told million different stories. To long to go into. I do like uhaul, but maybe a different location uhaul.

RHONDA S 
Rating:
5.0

Customer did not leave a comment.

DAVID G 
Rating:
5.0

The lady in the office was great, nice, and very informative.

Ashley B 
Rating:
5.0

Debbie is the best agent in details

JOHN B 
Rating:
5.0

Customer did not leave a comment.

Everett C 
Rating:
5.0

Customer did not leave a comment.

Amelia C 
Rating:
5.0

She was so helpful and kind and made sure I had what I needed, for as long as I needed, to get my move done smoothly! Thank you!

Christyn B 
Rating:
5.0

Customer did not leave a comment.

Timothy C 
Rating:
5.0

Customer did not leave a comment.

Randy D 
Rating:
5.0

The lady at VIP was very nice. She helped each person in front of me, and myself, with kindness and respect. She sold items for packing without over selling, but definitely up selling. The van I rented was conveniently located near the office and had a full tank of gas. It was ‘clean’, but a bit dusty in the back and had foot dirt in the front. Heater worked well and the trip to pick up some furniture was as expected.

Erin A 
Rating:
5.0

Customer did not leave a comment.

Lyndsey W 
Rating:
5.0

Customer did not leave a comment.

Henry L 
Rating:
5.0

Customer did not leave a comment.

Shawn S 
Rating:
5.0

Customer did not leave a comment.

Jesse N 
Rating:
5.0

The lady who checked me in and out was very personable, kind and helpful. I appreciate her good customer service.

John C 
Rating:
5.0

Location was excellent. The person checking in was great. I would have preferred to do the driver verification before arriving in below freezing weather and having to submit additional information on my phone. This should have been done when I reserved the truck online.

Matt P 
Rating:
5.0

Customer did not leave a comment.

Jonathan L 
Rating:
5.0

N/a

Timothy B 
Rating:
5.0

Friendly, excellent customer service!

Calissa K 
Rating:
5.0

Customer did not leave a comment.

Holly A 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Kerri L 
Rating:
2.0

I was told over the phone the rate per mile would be $0.89. The person giving me the information knew I was renting on a Saturday. On Saturday I when I picked up the truck I was again told it was $0.89 per mile. My nephew was with me and heard her say this. After I dropped the truck in 6 hrs I received my receipt the next day with a rate of $1.09 per mile. I called the rental place on Monday and she said it was $1.09 because it being a Saturday, I reminded her she told me the $0.89 and she state she did not remember. I was told to call U-Haul. I did, and when the person and I connected, she said I signed a contract and therefore no refund. Thank you, U-Haul, for miscommunication!

Carol T 
Rating:
4.0

Well everything I want good and no complications either with a truck or the storage one great at this point in my decision I would not change locations they're definitely above standard storage thank you very much Randy Trimble

RANDY T 
Rating:
5.0

In the year2022 most larger vehicles have a much better ride. My was fine but, we had a few things that were broken, but nothing of great value. Your sign on your truck says " gentle ride van". You should find a way to honor that sign. Thanks for asking my opinion. God bless. Sincerely, Michael Lykins

Michael L 
Rating:
5.0

very helpful...locals make a difference

Austin B 
Rating:
5.0

Customer did not leave a comment.

Karen O 
Rating:
5.0

Debbie was extremely nice!

Joe A 
Rating:
5.0

Absolutely recommend! I’ve rented from other locations throughout the years. Debbie, the manager, has exceeded my expectations every time. I also have my storage unit here as well. She will go out of her way to be helpful, offer advise or whatever is in her power to do. She’s outgoing, positive and displays her customer service skills to the maximum. For all my in town needs, Debbie, by far, will always have my business. She cares about her customers, the business and the location she operates. OUTSTANDING!!

MARIA R 
Rating:
5.0

Seat belt didn’t retreat and it wasn’t the cleanest.

Mylissa M 
No reviews have been submitted for this location.

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