Rental truck was NOT in good shape. Looked and drove like it had been in a wreck. I’m 5’9” and needed a step stool to get in the cab. Thankfully, the office staff was wonderful and got me a step stool!
GLENNA H
Customer Reviews for Vip Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service
FAROUK OVery happy with service - friendly and efficient!
CHARLES RVery friendly and efficient! Would definitely recommend this location.
CHARLES RFriendly and easy process overall. Welcoming when other local sites seems bothered by having a customer. I'd recommend VIP to others.
BRAD EMy U-haul experience was great
DIRK HHad a great experience with no problem.
JERRY WThe cargo van had warning lights on, one was for the right rear tire. Also, I was told it had a full tank of gas, but it was sitting between 3/4 and full. So I had to spend $10 to fill it up, even though I only drove it 4 miles.
DONNA BThe location staff was extremely flexible with returning on a later date
MITCHELL MTo have truck sizes at every U-Haul truck place instead of having the U-Haul workers having to go to another town to get the U-Haul trucks.
DIANA SEasy to get set up. Great customer service, and it was easy to return
Cash DGreat service and communication and a smooth rental!
CHRISTOPHER D24/7 rental process broken. Does not work. Missing appliance dolly as requested. Called and left an additional message and no call back
John SGreat customer service! I would certainly rent from them again.
RANDAL FThe vehicle both inside and outside was dirty. During the trip the vehicle stalled on me multiple times while sitting idle at stop lights.
GAVIN HThe truck was empty, there were no furniture pads as ordered, and there was dog hair and a smell of dog in the truck.
Brad TThe women of the lovely staff always take great care of me at least once a week I get a rental through themThe women of the lovely staff always take great care of me at least once a week we get a rental through them and they always make it As easy as possible for me to be in and out!
ERIC BNothing everything was perfect
JOHN MNothing it was simple as one two three!
BRYAN DThe lady who check me out was very courteous and helpful! I recommend everyone to VIP!
RUBY DThe ladies in The office are awesome..
STEPHANIE GStaff was extremely helpful throughout the process.
JUSTIN RWe dropped it off after hours. We did not see anyone
Margie KThis was all done my mobile so most of the these questions do not apply.
Barbara VThey were super friendly and helped make this an easy process to get the band to their marching contests this year! Thank-you for all of your help and appreciate you and your business! We highly recommend them!
ADAM PJust a little messy in the back from what it looked like but was still in good shape!
SHELBI WDropped off after hours, no personnel contact
Shawn GI was charged for 2 gallons of gas that I shouldn’t have been charged for! I filled it to the halfway point before returning it and have the receipt to prove it. I wish I had taken a picture of the gas level at drop off. I will recommend that to everyone who rents a U-Haul going forward. I got scammed!
Kathryn TNothing I know of!
LUCILLE BReally nice lady to welcome me, almost forgot my padlock I bought, but she was quick to notice and ran it out to me before I left. Super nice!
shawn bThe staff members were absolutely lovely and so helpful. The issue is that I rented a van for 8am on a Saturday which is what time this location says it is open when you google it online. It does not open until 9am and the van I rented for 24/7 self checkout was unable to be acquired because there was no option on my dashboard to do so. I was on the phone for 30 minutes then ended up just waiting until the store opened at 9. By then, I’d cancelled the van and had to rent a truck which cost more due to fuel etc. it was a very bad experience. As I said, the staff was great and location clean but advertised hours are incorrect online and there are issues with the online service options.
Mary SOur movers, Casey and Peter, were a huge help!
DONALD EPublic bathroom for customer.
Stephen GBilling, seems like I always get billed twice if I'm not mistaking. Other than that everything's good.
shelly lBoth locations were perfect.
Daniel MMichelle was amazing getting me set up with the size of U-Haul needed I will always go back to this location every time V.I.P storage Stillwater Oklahoma 74074 4053342067
April LTurn in was quick and courteous. So convenient from our storage location.
Alexander GThis was a great experience.
Nicholas WThose two girls in the office are amazing they go above and beyond they’re kind knowledgeable equipment was spotless and clean. I’ve already recommended two people.
Nathsha WI was in need of help duing to being a disabled vet it was taking longer then expected and was unable to return the truck at reserved time drop off and the Uhal rep that i was working with Michelle went above and beyond to work with me Iand I was able to finish my move I truly Thank You Michelle and GOD Bless Yours Truly John Kent (ret army)
John KIt was easy, clean and friendly. Superior service!
Christine HA second employee would have been very helpful.
Kayla EThe old man assisting us was very rude to us and treated me like a child that cant do anything for themself.
Hunter SThe young lady went out of her way to help me. I really appreciate it!
Kevin BThe people were very helpful. Fixed a flat and pick up trailer for me. Very caring and professional people
Ollie RPerfect service, no room to improve anything. Great customer service. Every went smoothly!
Sandra Z