Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better communication is needed. The gentleman is obviously working be very hard. He needs help having someone answer the phone. Calling and leaving messages that don’t get returned and texts that don’t get answered and no one in the office is disconcerting.
ALLAN Y
Rating:
5.0
Very efficient & friendly service. Went out of his way to get me a future rental too.
Vincent S
Rating:
4.0
Customer did not leave a comment.
KIM M
Rating:
5.0
Chris was very helpful@
Armando H
Rating:
5.0
Customer did not leave a comment.
Tonya B
Rating:
5.0
Really helpful individual on location, Chris Estrada. Would recommend this location to others.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
Gus C
Rating:
5.0
Customer did not leave a comment.
Curtis S
Rating:
5.0
Customer did not leave a comment.
Jun-Hao L
Rating:
5.0
The person in charge was awesome to work with, very nice and helpful with suggestions in the future.
Andrew A
Rating:
4.0
Customer did not leave a comment.
Dave B
Rating:
4.0
2 areas on the truck had to be called back and noted on the rental for a couple damaged areas I found extra. The guy gladly added a note to my reservation, I submitted pictures. Everything work out well, damn good truck!
Carolee K
Rating:
5.0
The owner was incredibly kind and helpful! I enjoyed learning about the process and he was very patient with my many questions. Would definitely recommend this business to anyone else!
gaveen C
Rating:
5.0
Absolutely wonderful staff with a great sense of humor. You can tell they love their jobs and really care about their customers. Couldn’t recommend them more!
james K
Rating:
5.0
Customer did not leave a comment.
STACY B
Rating:
5.0
Simple, quick, and easy pick up and drop off. The app forces you to take pics of all 4 sides, which is a great thing to do for previous damage protection.
Tim J
Rating:
3.0
Customer did not leave a comment.
Bruce P
Rating:
5.0
Amazing customer service and help. Would definitely rent from there again based on customer feedback
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
Melissa D
Rating:
5.0
Chris is AWESOME! We will use this location from now on!
susanna s
Rating:
4.0
Customer did not leave a comment.
Bruce P
Rating:
5.0
speedy service to get hooked up and depart.
CHRISTOPHER S
Rating:
5.0
Yes, Chris was super helpful and if problems arose he was motivated and helpful in resolving any issues. Great experience!
Steffani E
Rating:
5.0
The person was awesome and went beyond what I expected
Paul S
Rating:
5.0
The guy in the counter was super cool, professional. I highly recommend renting from hear , stray customer service
Jose g
Rating:
5.0
Chris was cool
ethan r
Rating:
5.0
Friendly people, great service!
Kevin W
Rating:
5.0
Customer did not leave a comment.
CHARLES N
Rating:
5.0
Customer did not leave a comment.
Roy J
Rating:
5.0
Great personnal service. Made sure I had phone # to call if had any problems on my trip. Everything went smooth.
kevin p
Rating:
5.0
I was very pleased with my experience with U-Haul. Chris Estrada, who assisted me was extremely helpful and accommodating. I would definitely recommend U-Haul and especially this location to others.
Marc W
Rating:
5.0
Very fast,friendly, clean, and courteous environment. Would definitely recommend this location for all your rental and storage needs.
Ron G
Rating:
3.0
Back of the truck had dirt all over like someone moved flower pots and didn’t bother to sweep after. The engine died 3 different times when backing up. I only needed the truck for a couple hours but overall displeased with the experience. Def wasn’t worth no $87 after I put $27 into it on gas. Shouldn’t have costed more than $40.
Frederic C
Rating:
5.0
Customer service was great. Sorry I don't remember the gentleman's name. Very helpful with the paperwork and the taking of pics with my phone. Just a comment on what seems to be the overuse of apps. It might be my age catching up with me but not a fan.
Gary P
Rating:
5.0
Outstanding customer service, that’s honestly all I care about in a business transaction and I wish this gentleman would be used as the corporate example
Travis H
Rating:
4.0
Customer did not leave a comment.
Andie L
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
Rating:
5.0
Customer did not leave a comment.
Mohamed M
Rating:
5.0
Customer did not leave a comment.
Gerardo B
Rating:
5.0
Easily the best U-haul experience I have ever had bar none! I will recommend Chris to EVERYONE!
FRANCISCO M
Rating:
4.0
Chris was very nice and accommodating. Gave great helpful tips
Laurie S
Rating:
4.0
The parking lot is tight, but that can't t be helped. The staff was amazing, absolutely wonderful, helpful, kind, knowledgeable.
Royceann T
Rating:
5.0
The Uhall rep was very knowledgeable and helpful.
John B
Rating:
5.0
Customer did not leave a comment.
Hyrum L
Rating:
5.0
Mobile checkout didn’t work. On site representative helped me after hours with starting rental.
Hayden B
Rating:
5.0
Customer did not leave a comment.
John E
Rating:
5.0
Customer did not leave a comment.
Curtis G
|
Overall Experience
Rating:
5.0
Excellent service and friendly staff at this location!
Chris F
Rating:
5.0
Customer did not leave a comment.
Gregory P
Rating:
5.0
Great place to do business!!! The truck size we had originally rented was not returned, so they sent us to Chris Estrada's to get a different U-haul. He took care if us and got us on our way. We'll definitely do business here again.
Tina D
Rating:
5.0
U-Haul representative was very knowledgeable and helpful getting us the equipment we needed and making sure it worked well.
Brian Y
Rating:
5.0
The owner/operator personally went to great lengths to ensure the equipment was present at the requested pickup location. Very pleased with the service. My only complaint is the inflated summer rate which has nothing to do with the location itself.
Jakob K
Rating:
5.0
Customer did not leave a comment.
eric T
Rating:
5.0
Customer did not leave a comment.
Scott G
Rating:
5.0
I can’t think of anything that could be improved. My experience dealing with the manager Chris was exceptional. His customer service was outstanding. He was friendly and very helpful. He made the entire rental process very smooth and stress free. I will highly recommend this location to my friends. Curfman
Liz C
Rating:
5.0
The customer service we received from Chris was excellent however the trailer I rented was not. It seemed like the trailer brakes were partially working all the time pulling back against my truck effectively killing any decent mileage whatsoever!
David F
Rating:
5.0
Manager was great! Excellent customer service!!
Nelida M
Rating:
5.0
Very helpful quick and easy trailer rental
KITH O
Rating:
5.0
Customer did not leave a comment.
Jordan E
Rating:
5.0
Customer did not leave a comment.
Brent K
Rating:
5.0
Customer did not leave a comment.
Charles U
Rating:
5.0
Customer did not leave a comment.
Richardson B
Rating:
5.0
Great experience. Fast transaction. Cool, down to earth professional
JOHN C
Rating:
5.0
I can think of nothing. The gentleman who helped my brother and I along on our journey went above and beyond. He was a paragon of customer service and integrity.
Daniel H
Rating:
5.0
Awesome service and quick and easy to rent, I walked in with 9 hassle great service
julian r
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Service was excellent, promt, and friendly. I'll definitely be back the next time I'm in need of a truck or trailer.
Christina D
Rating:
5.0
Excellent, fast return!
Clinton C
Rating:
5.0
Customer did not leave a comment.
Kylene p
Rating:
5.0
Friendly, was easy from start to finish
Brandon D
Rating:
5.0
Customer did not leave a comment.
Ignacio A
Rating:
5.0
Customer did not leave a comment.
Denise N
Rating:
5.0
Service was quick and easy. Got everything i needed in 1 go!
Miguel C
Rating:
5.0
Chris is super customer-oriented. He helped me get the rental I requested and bent over backwards to make sure I received fair and reasonable rates after my original reservation was not able to be accommodated! I would definitely rent from this UHaul office again. Thank you for helping me out!
Fleur D
Rating:
3.0
Make sure the proper sign is in the window of the truck.
Darrell A
Rating:
5.0
Customer did not leave a comment.
Bridgette B
Rating:
5.0
Customer did not leave a comment.
Samuel T
Rating:
5.0
Tough to say what to improve. Chris does an excellent job. Id say tune up the air-conditioning in the office. It was super hot and it's not even May.
William R
Rating:
5.0
Owner was very kind and helpful
Tashana D
Rating:
5.0
Customer did not leave a comment.
Dan B
Rating:
4.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Customer did not leave a comment.
CHARLIE K
Rating:
5.0
Nothing, staff was super friendly and attentive. Checkout and return process were very simple and quick. Great location.
Corey P
Rating:
3.0
Customer did not leave a comment.
Benjamin M
Rating:
5.0
Vista was by far the most user friendly outfit I’ve dealt with to date. Chris was awesome . Super helpful , super easy to work with. I will most definitely use Vista the next time I need a U-Haul service
DUSTIN W
Rating:
5.0
It's alway a pleasure to work with Chris!
CHARLES M
Rating:
5.0
By far my best experience dealing with any rental outfit got my trailer was out the door quick. Chris you rock! Thanks.. Satisfied customer😉
Marcus F
Rating:
5.0
Super attentive and personable and took the trailer even after I told them I patched 3 of the tires with no extra fee
Rogelio N
Rating:
4.0
Staff was very courteous and helpful.
JAMES W
Rating:
3.0
Personnel just said to leave truck and keys and nothing else was needed, so not sure how helpful/unhelpful it was. This is the location I had called according to the paperwork when I asked about changing the drop off to the closer location.
Candice S
Rating:
2.0
The tow dolly straps were in poor condition with tears that didn’t seem like they would secure the car safely for transport. I didn’t notice this until I had to load the vehicle for transportation, by then I already had to take the trip the next day for my move so returning the equipment was not an option.
Erick O
Rating:
4.0
Customer did not leave a comment.
COVER C
Rating:
5.0
Customer did not leave a comment.
MARK M
Rating:
5.0
Absolutely nothing. Chris is an amazing manager, who cares about his clients.
ROBERT B
Rating:
5.0
Customer did not leave a comment.
HERNAN C
Rating:
5.0
Great customer service, good experience.
Isidro R
Rating:
5.0
Chris was very helpful. Thank you.
JOSEPH B
Rating:
5.0
Thank you again for a job well done.
CHRISTOPHER E
Rating:
5.0
Customer did not leave a comment.
RUSSELL C
Rating:
5.0
The gentleman was very courteous and he kept the facility very well maintained,
martin b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERARDO G
|
Overall Experience
Rating:
2.0
Don't appreciate getting yelled out because someone followed me in and told it's my responsibility to wait til the gate closes it is not if the on-site manager was there or answered his phone when he put a not up to call maybe people needing help would not have to resort to following others in
tony M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARTIN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kara m
|
Overall Experience
Rating:
5.0
Chris was super friendly and took good care of the facility! Will rent here again if I need a storage unit!
Taylor L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBBY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRACI B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOMMIE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie l
|
Overall Experience
Rating:
5.0
Had my pontoon boat in storage here very secured have to go to two gates to get to the boat the manager of the storage place very friendly and hard-working man five stars. If I store my boat again I will go there again.
JOHN P
|
Overall Experience
Rating:
1.0
I moved out because my unit was broken into. Which happened because they changed management and the new manager had stopped locking the doors at night. He also told me they don’t have security cameras for each building. Ultimately, this storage place is unsafe and negligent.
NICHOLAS S
|
Overall Experience
Rating:
5.0
Storage met our needs and the manager was very professional and helpful in helping us get exactly what we needed.
DONALD H
|
Overall Experience
Rating:
5.0
The staff is highly professional and the place is kept clean and looks highly secure.
PAUL L
|
Overall Experience
Rating:
4.0
Everything was perfect except water sometimes entered the unit from the downspout of the rain gutters. Other than that everything was smooth. Thank you!
PAUL L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JEFFREY E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAY B
|
Overall Experience
Rating:
5.0
This is the best and most secure storage facility in the Tri-Cities. The owner is on site so there is no shady stuff going on. It's about a 10 on the Scale of 1-10.
KEVIN J
|
Overall Experience
Rating:
5.0
Wonderful, safe place.
JOHN D
|
Overall Experience
Rating:
5.0
Great storage facility very secure never had any issues or worries about my things on or in my trailers.
TANNER H
|
Overall Experience
Rating:
5.0
They raised the prices without any notice and that’s what made me want to cancel. But there were tons of spider webs and bugs in the unit. When I tried to cancel he misplaced my cancellation notice and still charged me the full amount. Doesn’t answer the phone when I call, so we’ll end up playing phone tag. Just let me cancel the unit that’s been empty…
ALEXIS E
|
Overall Experience
Rating:
5.0
The manager, Dana Denton was courteous and helpful throughout my storage unit stay for nearly two years. I would highly recommend using this storage to family and friends. Thank you for the great service!
Loretta M
|
Overall Experience
Rating:
5.0
We stored our RV for a few months at Vista Park Mini storage. They were the only storage that had availability in the area. The owner was swift in communication & assuring in security. The grounds were clean, access hours were of no concern. It’s said to be ‘strict’ but I took that as more safe & secure. 10/10 recommend!
DILLON H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHIRLEY K
|
Overall Experience
Rating:
5.0
Completely accommodating. Very safe, very friendly.
PETER D
|
Overall Experience
Rating:
5.0
Very friendly and honest. Monty .
MONTE S
|
Overall Experience
Rating:
5.0
Dana was fantastic to work with! Very secure facility and well Maintained.
Bjorn T
|
Overall Experience
Rating:
5.0
Property manager lives on the property and keeps a close eye on everything. He was helpful and nice. I would store items there again without concern.
ANITA B
|
Overall Experience
Rating:
5.0
The owner was very nice and helpful. I was in a bind when I needed to store my stuff and he helped me out a lot. I’m definitely grateful and if I have to store anything again I will definitely go here.
ASHLEY K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yanelli A
|
Overall Experience
Rating:
5.0
I would highly recommend. My experience here was great.
Natasha B
|
Overall Experience
Rating:
5.0
Great place n friendly people!
Arlene S
|
Overall Experience
Rating:
5.0
The storage owner was very kind and helpful
sellers l
|
Overall Experience
Rating:
5.0
Very good
JOSE G
|
Overall Experience
Rating:
5.0
Dana was very helpful in a lot of way. He answer all my question with the best way.
LESLIE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEE M
|
Overall Experience
Rating:
5.0
Staff was courteous and easy to work with.
IAN G
|
Overall Experience
Rating:
5.0
Friendly staff, secure and convenient location.
Ira G
|
Overall Experience
Rating:
5.0
The manager was very friendly and helpful.
LEWIS W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARTHA N
|
Overall Experience
Rating:
5.0
The facility was always well maintained, safe, and clean. The manager was always very helpful and responsive. When we had a problem with damage caused by the occupant of an adjacent unit, they quickly resolved the problem to our complete satisfaction.
NEWELL F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
luzcel t
|
Overall Experience
Rating:
5.0
The management was very helpful and provided top shelf service. Would definitely recommend them.
DONALD H
|
Overall Experience
Rating:
5.0
Very satisfied with the facilities and the staff. I would highly recommend them .
OUIDA H
|
Overall Experience
Rating:
5.0
Dana was always congenial and respectful. I enjoyed working with him. The storage room was clean and well maintained. Thank you
CAROL C
|
Overall Experience
Rating:
5.0
Great service!
donald s
|
Overall Experience
Rating:
5.0
I would give a higher rating for this storage facility if I could. The manager running this place is so AWESOME and helpful. When we were in need he helped. I would highly recommend this place, AA++.
BOB J
|
Overall Experience
Rating:
5.0
Dana was great and very accommodating, always available when we needed him. We would definitely recommend vista park mini storage to all our family and friends!
WENDY R
|
Overall Experience
Rating:
4.0
It was clean and the manager was very helpful and professional!