Customer Reviews for Vista Park Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

There was a coffee spill in the cab that made the floor tacky. That was the only negative issue with the truck.

Rating:

4.0

Attendant was courteous and helpful.

Rating:

5.0

Chris was great!!

Rating:

5.0

Christopher was fantastic U-Haul representative! Very personable and helpful! Will definitely return myself and recommend to others. Only issue was small/limited customer parking area out front.

Rating:

4.0

Double check length of safety chain. Chain on trailer I leased was dragging on pavement.

Rating:

5.0

The staff was polite, helpful, and efficient. It made the interaction pleasurable and I will consider renting from that location again in the future.

Rating:

1.0

Awful.

Rating:

5.0

Customer service was top notch. The passenger side mirror on the Uhaul would not stay in place (free moving). Everything else was great!

Rating:

5.0

This was the first time I have used Uhaul to move within the same city. The anxiety and work associated with the move was vastly reduced. The service was exceptional and for much less than expected. I recommend them.

Rating:

5.0

Front desk person was knowledgeable about U-Haul , very helpful. Great customer service

Rating:

5.0

Dear Chris and Marcus, I hope this message finds you well. I wanted to take a moment to express my gratitude for the exceptional service you provided during my recent rental experience at the Kennewick U-Haul. Your attention to detail and the local touch you both added truly made a difference. From the moment I walked in, I felt welcomed and well taken care of. It's not often that we encounter such dedicated and friendly service, and I sincerely appreciate the effort you put into ensuring my short-term rental experience was smooth and enjoyable. Thank you once again for all your help. I will definitely recommend your location to others in the area! Best regards, Barron Black

Rating:

4.0

I received a phone call a couple of weeks about an unrecognized charge and was told I was charged for the blankets and will be refunded after the blanket are returned. The blankets were returned within 1-2 hours after receiving the call. I still have yet to receive the refund.

Rating:

5.0

Service was prompt and friendly at both locations.

Rating:

5.0

The manager was super nice and very helpful, their pick up and drop off system was super easy too!

Rating:

5.0

We have never really rented from uhaul before but the guy helping us 10/10. We arrived a bit early and he helped us right away, explained everything to us and made sure we didn't have any questions. Everything took about 20ish minutes to get done. We ended up only needing the uhaul for about 2 hours instead of 6 but when we returned it the guy was just as happy and helpful as when we picked it up. Absolutely going to be recommending this uhaul spot to anyone we know who needs one

Rating:

5.0

Service with Christopher was fast, friendly and professional. Thank you!!

Rating:

5.0

They were knowledgeable and friendly. Was driven to exceed customers expectations and provide a simple and convenient truck renting process. 10/10 would recommend.

Rating:

5.0

Very helpful and very pleasant

Rating:

5.0

Chris was a chill guy

Rating:

5.0

Staff provided excellent assistance!

Rating:

5.0

Great customer service and very friendly. It’s awesome that they’re investing into the appeal of this place and our community and keeping it up to date, it’s going to look amazing when it’s all done. Will definitely be going back here the next time I need to haul anything

Rating:

3.0

Customers shouldn’t be forced to accept uhaul insurance when renting in person at this location.

Rating:

3.0

well meaning owner. I had to go buy a different hitch ball, wish they had ones for sale onsite as it took an extra hour. this is no reflection on the owner, but why doesn't UHAUL website list the drop off location I have in town in Sequim? then making me pay an extra fee for changing my drop off location seemed in really poor taste

Rating:

5.0

Service was excellent and friendly. This person will make the dealership proud!

Rating:

5.0

Chris, the manager was easy to work with. And had the equipment we needed.

Rating:

5.0

The person who helped me was very communicative and efficient in his work.

Rating:

5.0

Chris the local manager did a very good job for me! Very friendly, knowledgeable and prompt! Thank You!

Rating:

5.0

Chris was very helpful and personable. He had us on our way very quickly.

Rating:

5.0

Chris was exceptionally pleasant to work with and went above and beyond to assist us. Very highly recommend.

Rating:

5.0

Chris was informative. Had a really good attitude and was helpful.

Rating:

5.0

The Manager Chris was very professional and easy to work with. I highly recommend.

Rating:

5.0

Your online return system is not intuitive or easy to use. I didn't discover that I had not properly returned my rental until I logged in on a desktop at home. From my phone I thought that I was done. The link for check out should have a process to check back in from the same link, just a different button. I had to go back to properly check in my rental.

Rating:

5.0

Friendly smooth process. Would highly recommend this location to rent a truck.

Rating:

5.0

Got there early at 7am Was trying to checkin with mobile app that was a joke Luckily Chris was up and was able to check me in Thanks Chris

Rating:

5.0

Chris was super friendly and took good care of the facility! Will rent here again if I need a storage unit!

Rating:

5.0

Easy pickup and easy dropoff.

Rating:

5.0

The U-Haul moving truck had issues starting. We're lucky we made it from Tri-Cities to Fall City without needing a jump. Not sure if it's the battery or the starter. Also, the vehicle had issues getting out of first gear.

Rating:

5.0

They were fast super nice and in and out I appreciate them being here after the hell I went through trying to rent from another facility

Rating:

5.0

The gentleman i worked with is exactly nice and helpful. He made me experience with renting a uhaul super easy. I will definitely be going back for my moving needs and strongly recommend you give them a call for your next move.

Rating:

5.0

Staff were very helpful and conscientious about my time and getting me on the road. Super friendly.

Rating:

5.0

Location fixed issues customer service was not willing. Will only be doing business at this location in the future.

Rating:

5.0

Ablsolutley nothing loved the service and the employee who helped us was knowledgeable and polite

Rating:

1.0

Bad service

Rating:

5.0

very good customer service

Rating:

5.0

It was a pleasure dealing with Chris.He was very friendly and helpful!

Rating:

5.0

Excellent service thank you so much. Most definitely will recommend to friends and family.

Rating:

5.0

Got the trolley we needed to haul a vehicle. The gentleman at the front desk was very professional and helped us connect the trailer to our truck so it was ready to go.

Rating:

5.0

Chris was great

Rating:

5.0

Chris was professional and helpful getting my rental truck. I waited on a truck he called when one was available. I appreciate the great service. Windows were my only complaint. They were not washed on the inside or outside. .

Rating:

5.0

Nothing. Pick up and drop off was smooth throughout.

Rating:

5.0

Awesome experience!

Rating:

5.0

Christopher M. Estrada was Excellent help with us getting our U-haul situated at the proper location he was diligent to his task and helped us out tremendously.

Rating:

5.0

Great job communicating, I would highly recommend

Rating:

5.0

This was a easy and quick transaction. I will definitely rent from them again and refer them to others

Rating:

5.0

The guy was super. He unhooked the trailer and explained how to get out easily. I was done!

Rating:

5.0

Chris went well above expectations. We arrived during Saturday closed hours (accidentally), but he took care of us as if it was normal business hours. He accepted our return with exceptional friendliness and courtesy.

Rating:

1.0

My issues were with the company as a whole. Asking only about physical locations in this survey does nothing to address the problems I experienced. My reservation was changed 4 times(not by me) to include a pickup change that was a 4 hour drive difference from my needed location, changes in drop off location, and truck size. I had to correct changes made to my reservation WITHOUT MY KNOWLEDGE OR APPROVAL on a daily basis. Had I not looked each day, none of these changes would have been known by me until too late. Customer service called me once...JUST ONCE.... in the week prior, and the entire rental period combined! That occurred on return date only. I argued that they had changed my drop off location and that it was a problem. The agent was uncooperative and uncaring. When a lease is drawn for services, then stated conditions of that lease(ie locations, sizes, dates, times, etc) are stated within it, there should be no bullshit changes that cause the customer financial or emotional pain to be implemented without their knowledge AND CONSENT!!!! Never had a worse customer service in my life.

Rating:

2.0

I can’t understand why I didn’t get the 15 ft truck requesting it 4 weeks in advance. I was never asked what kind of dolly I wanted to use. I moved no appliances. That dolly was way too heavy for my boxes to get up the ramp.My destination in Vancouver Wa was wrong. Where I requested to return it was wrong. And last since a I was told U-Haul would offer me a bigger 20 ft truck since the 15 footers were checked out their should have a notice to me to watch out for trees below 11 ft. And that what I did I broke our friends limb. Only the day after did I realize about the potential for trouble when I happen to have read on the drivers side visor. And last the workers forgot to to leave the keys in the ignition. I waisted 15 minutes of valuable time to load the truck.

Rating:

2.0

Lots of back and forth and passing to different contacts to correct invoice. I was charged a 2nd day of rental and associated fees (insurance and environmental fee) even though I only had the truck for <24 hours. We followed instructions to return the truck and place the key in drop box. It shouldn't take multiple calls to point out and correct a discrepancy on the invoice.

Rating:

5.0

Christopher was a awesome helpful sales rep I will go to him and recommend him to everyone

Rating:

1.0

See above

Rating:

5.0

Chris was amazing and went above and beyond throughout the whole transaction. My one suggestion would be to make your app. more user friendly. I spent an hour and a half trying to check my vehicle out. Chris became our hero when he opened 10 minutes early in order to help us. You should hire 100 more employees just lime him!

Rating:

5.0

Great customer service, very friendly and quickly got me on my way.

Rating:

5.0

We initially were scheduled for a pick up location in Richland. The day before, we were told to pick up the truck in Pasco. The Pasco office did not have the truck. The did not even apologize for all the waste time and even treated us that they did not care. They told us that we either accept new terms or cancel the reservation. As if you could just simply cancel all the processes related to a residential move up until that point. They dismissed us simply telling us to go now to Kennewick. We were lucky to have arrived to Vista Park storage. They were not ready to receive us, of course, with that short notice, but their service was kind and understanding. They also tried to solve the problems (that they did not cause) instead of looking for a person to blame.

Rating:

3.0

I did not see anyone here so I can't rate them honestly. Parking is difficult though.

Rating:

5.0

Not that my!

Rating:

5.0

Very helpful staff

Rating:

5.0

Both pick up and return wass fast and efficient.

Rating:

5.0

Had my pontoon boat in storage here very secured have to go to two gates to get to the boat the manager of the storage place very friendly and hard-working man five stars. If I store my boat again I will go there again.

Rating:

4.0

This was the 3rd drop off place we tried. The other 2 would not take the truck indicating it was too big. Not a pleasant experience.

Rating:

4.0

It was hard to tell if they were open. The uhaul website said they’re open at 9am. We arrived shortly after 9 to return the trailer and the door was locked. Around 9:10-9:15 someone came outside to help us. There was not a place to leave the trailer as everything is gated and a code is required.

Rating:

1.0

I recently had a terrible experience with U-Haul that I feel compelled to share. When I picked up my rental, it had only 1/8 tank of gas. The manager at the location seemed surprised and confused, saying, "Oh, they are charging you for gas already. I've never seen that." He called another location or his manager, and I overheard the explanation: "It's actually a credit. They WILL get a credit for fuel IF they bring the truck back with 1/4 tank. If they bring it back on 1/8 (which is what it's rented out at), then NOTHING happens." Despite this, upon receiving the final receipt, we were CHARGED an extra $20. Additionally, we had to spend $35 on fuel to avoid a $6 per gallon refuel charge. In total, we were charged $55 for fuel, all because a multi-million dollar company can’t train their employees correctly. When I spoke to the regional manager for this U-Haul location, she told me I misunderstood and that it was explained in the contract. I explained it wasn't clearly explained, to which she agreed and admitted the neighborhood U-Haul location was new and needed retraining. So, if U-Haul staff can’t even understand such a ridiculous fuel policy, how should a customer? To make matters worse, she ended the conversation in a very passive-aggressive manner, telling me to "have a good day" before abruptly hanging up. This experience was infuriating and incredibly frustrating. U-Haul needs to address their staff training and clearly communicate their policies to avoid misleading customers. I will not be using U-Haul again and I strongly advise others to avoid this company. This kind of customer service is unacceptable.

Rating:

1.0

I moved out because my unit was broken into. Which happened because they changed management and the new manager had stopped locking the doors at night. He also told me they don’t have security cameras for each building. Ultimately, this storage place is unsafe and negligent.

Rating:

5.0

Storage met our needs and the manager was very professional and helpful in helping us get exactly what we needed.

Rating:

5.0

The staff is highly professional and the place is kept clean and looks highly secure.

Rating:

4.0

Everything was perfect except water sometimes entered the unit from the downspout of the rain gutters. Other than that everything was smooth. Thank you!

Rating:

5.0

This is the best and most secure storage facility in the Tri-Cities. The owner is on site so there is no shady stuff going on. It's about a 10 on the Johnston Scale of 1-10.

Rating:

5.0

Wonderful, safe place.

Rating:

5.0

Great storage facility very secure never had any issues or worries about my things on or in my trailers.

Rating:

5.0

They raised the prices without any notice and that’s what made me want to cancel. But there were tons of spider webs and bugs in the unit. When I tried to cancel he misplaced my cancellation notice and still charged me the full amount. Doesn’t answer the phone when I call, so we’ll end up playing phone tag. Just let me cancel the unit that’s been empty…

Rating:

5.0

The manager, Dana Denton was courteous and helpful throughout my storage unit stay for nearly two years. I would highly recommend using this storage to family and friends. Thank you for the great service! Loretta Messer

Rating:

5.0

We stored our RV for a few months at Vista Park Mini storage. They were the only storage that had availability in the area. The owner was swift in communication & assuring in security. The grounds were clean, access hours were of no concern. It’s said to be ‘strict’ but I took that as more safe & secure. 10/10 recommend!

Rating:

5.0

Completely accommodating. Very safe, very friendly.

Rating:

5.0

Very friendly and honest. Monty Stayner.

Rating:

5.0

Dana was fantastic to work with! Very secure facility and well Maintained.

Rating:

5.0

Property manager lives on the property and keeps a close eye on everything. He was helpful and nice. I would store items there again without concern.

Rating:

5.0

The owner was very nice and helpful. I was in a bind when I needed to store my stuff and he helped me out a lot. I’m definitely grateful and if I have to store anything again I will definitely go here.

Rating:

5.0

I would highly recommend. My experience here was great.

Rating:

5.0

Great place n friendly people!

Rating:

5.0

The storage owner was very kind and helpful

Rating:

5.0

Very good

Rating:

5.0

Dana was very helpful in a lot of way. He answer all my question with the best way.

Rating:

5.0

Staff was courteous and easy to work with.

Rating:

5.0

Friendly staff, secure and convenient location.

Rating:

5.0

The manager was very friendly and helpful.

Rating:

5.0

The facility was always well maintained, safe, and clean. The manager was always very helpful and responsive. When we had a problem with damage caused by the occupant of an adjacent unit, they quickly resolved the problem to our complete satisfaction.

Rating:

5.0

The management was very helpful and provided top shelf service. Would definitely recommend them.

Rating:

5.0

Very satisfied with the facilities and the staff. I would highly recommend them .

Rating:

5.0

Dana was always congenial and respectful. I enjoyed working with him. The storage room was clean and well maintained. Thank you

Rating:

5.0

Great service!

Rating:

5.0

I would give a higher rating for this storage facility if I could. The manager running this place is so AWESOME and helpful. When we were in need he helped. I would highly recommend this place, AA++.

Rating:

5.0

Dana was great and very accommodating, always available when we needed him. We would definitely recommend vista park mini storage to all our family and friends!