Customer Reviews for Vista Service Towing
(U-Haul Neighborhood Dealer)

908 reviews

990 E Broadway Ave   Moses Lake, WA 98837
(& Hwy 17)

(509) 766-4258

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(509) 766-4258

990 E Broadway Ave
Moses Lake, WA 98837
(& Hwy 17)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

ALEXANDRIA P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN W. 
Rating:
5.0

Fast and helpfull repete customer we like them

RUSSELL R. 
Rating:
5.0

Always go to this U-Haul site.

GERALD ALLEN W. 
Rating:
5.0

Reserved on line, picked up the next day with no delay. My ball and wiring installed by U-Haul about 10 years ago still worked. When returned I was helped right away and out in10 minutes or less.

CLIFFORD H. 
Rating:
5.0

MaKayla Baird did a extremely good job! Great customer service and very quick and easy and painless! Great place!

Rodney P. 
Rating:
5.0

Customer did not leave a comment.

GARRY R. 
Rating:
5.0

Customer did not leave a comment.

GORDON D. 
Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

GERALD ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

TAMMI SUE M. 
Rating:
5.0

Very quick to get vehicle very friendly a great experience

HOWARD M. 
Rating:
5.0

Customer did not leave a comment.

FREDY G. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
3.0

Customer did not leave a comment.

FREDALIN Z. 
Rating:
5.0

You could start by giving ur workers good computer n good internet service that way there not working on a dial up line just to take care of us the workers are great people the system sucks!

NINO C. 
Rating:
4.0

Customer did not leave a comment.

MARK RUSSELL R. 
Rating:
5.0

Staff were very friendly and helpful. I was by myself and they did everything they could to be helpful ☺️

JESSICA S. 
Rating:
5.0

The website is slow needs to improve that issue. Other than that every thing was great.

SHARON L. 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA A. 
Rating:
5.0

Fast friendly service and staff was able to answer questions right away. Highly recommend!

SHAMBRIE G. 
Rating:
5.0

I will only use this location in my area. The staff are super funny and friendly. I always enjoy stopping by here and giving them my money. The staff should get coffee or cookies for all there hard work.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

TREVOR A. 
Rating:
4.0

Very swift in processing the truck back to U-haul.

Susan S. 
Rating:
5.0

Don't charge to use moving pads or dolly, they are already In the truck, nobody else would be able to use them, why should we have to pay to use something that is taking up moving space in the truck?

TUCKER LOUIS C. 
Rating:
5.0

Customer did not leave a comment.

Brett D. 
Rating:
4.0

Customer did not leave a comment.

WAYNE WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

No improvement needed. Staff was very friendly and knew their stuff and explained everything really well. I have recommended friends to your place. Thank you for having great staff.

DAISY T. 
Rating:
5.0

Workers were very friendly and helpful, truck was in great condition

ANGILA C. 
Rating:
5.0

Very good service. Easy to work with.

SETH H. 
Rating:
5.0

The u- haul is always on point

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

At the moment nothing

ERNEST M. 
Rating:
5.0

My final load after so many, thank you Ashley and your team for your service. It almost felt like I was saying good bye to friends! Tammy Groll

Tammara G. 
Rating:
5.0

The staff was friendly and knew what they were doing.

Dessie K. 
Rating:
4.0

I like the people at this office, great help and fast getting you in and out. I do think you can upgrade their trucks a bit.

SHARON F. 
Rating:
5.0

Love working with this office. Friendly fast and very covid concious. Only thing I didn't like was being charged 25.00 for them to sweep it out. I think that's a little high.

SHARON F. 
Rating:
5.0

Customer did not leave a comment.

KELLEY B. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Ten stars for this u haul address and it's employees! I had a horrific time picking up a truck via the app! Veronica from Vista came through and worked with me after I was so frustrated I lost it! I had people lined up and scheduled to help move me, she saved the day! She found us a truck and let us know ASAP! I can't thank her and her staff enough! Kudos fir saving the day! 🤩

Tammara G. 
Rating:
5.0

Great thanks

ERIC F. 
Rating:
5.0

Thank goodness for Veronica! She saved the day that was turning into a fiasco and stressful! Can't say enough good things about this sweet woman and her crew! She saved the day for me! I'm forever greatful, thank you so much! Tammy Groll

Tammara G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

CAROL T. 
Rating:
4.0

To rent via uhaul app online was the biggest hassle. It stopped working in the middle of it so we had to call the site to come down and rent it in person. The app wants pictures, verifications etc that is in my opinion unnecessary. Face pictures of drivers, licenses etc when you input the information already. Then you have to talk to a safe drive agent to be approved for the Insurance. Avoid the apps and just rent in person!!

JASON EVERT P. 
Rating:
4.0

Customer did not leave a comment.

TAMMARA G. 
Rating:
5.0

great people, wonderful service

RONALD F. 
Rating:
5.0

These guys were absolutely amazing!

CHRISTY W. 
Rating:
5.0

Customer did not leave a comment.

Chenia F. 
Rating:
4.0

Customer did not leave a comment.

GAYNOR LYNN E. 
Rating:
3.0

Customer did not leave a comment.

Alexis P. 
Rating:
3.0

Caroline is awesome and very patient 😄

JEREMIAH M. 
Rating:
5.0

Great customer service, super nice people! :)

Nea B. 
Rating:
3.0

Customer did not leave a comment.

KARLA SIGRID B. 
Rating:
5.0

My billing was screwed up, I was charged way more than it should have been. I was charged for 2 dollies when there was only 1 in the back and in the picture. I was charged for gas when it was in the same spot as when I got it. I was charged an after hours fee even though my return date was Sunday, and that business is closed on Sunday. The lady that answered my call is working to fix it but those words should not have happened! Displeased with the electronic return!!

Traci S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN KENT A. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn B. 
Rating:
5.0

Nice friendly staff. Took no time to get and return truck. Grfeat experience.

sharon F. 
Rating:
5.0

Caroline and the entire crew, do an absolutely awesome job. Professional and well organized, NEVER any problems ! Jack

JACK R. 
Rating:
5.0

Super nice lady, very helpful, will definitely use them again.

Nancy F. 
Rating:
2.0

I was black listed for reasons I believe to be racially motivated by the the U-haul of north Lynnwood back in Feb 2020. As A results this made my rental experience future rental experience very difficult and felt humiliated by the dealer in Moses lake.

Fritz V. 
Rating:
3.0

Self serve return was terrible. Could not verify my location and got charged after hours fee. Attempted several calls for help and waited over 30 mins and still no answer for help. Terrible customer service from the Uhual website and help line.

Omar R. 
Rating:
5.0

Customer did not leave a comment.

Shaun D. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

For Uhaul company: Have a 26 foot truck available. I felt I made my reservation far in advance and I do not believe it is appropriate to expect the customer to drive over an hour to pick up the truck. If there is no way to get around this, give the customer more than a day's notice so that plans can be made for transportation, etc.

Therese B. 
Rating:
4.0

Friendly, prompt and efficient. Thanks.

MICHAEL SHAWN W. 
Rating:
3.0

Slow to check in and slow to return. Computer problems. Otherwise customer was OK, trailer was good and worked well for us.

WILLIAM G. 
Rating:
2.0

Unhaul employees over charged me then ran my debit card 3 times and charged my bank account and I final paid with cash When I went home I check my bank account and they charged $105.15-3 times even thou I paid cash.i went back to the uhaul in Moses lake and told the manager. The way she treated me was so disrespectful like if I was stupid. The manager suggested that I call my bank and there was nothing she could do. I sat out side the business in the hot sun on the metal bench for 20 minutes on the phone talking with my bank . I have polio, RA , high blood pressure plus iam moving cause my husband died. This was Worst day with this uhaul business I have ever gone too. It wasnt until I told the manager my bank had said if they didn't put my money back they were going to file fraud charges, that the manager got up from her chair, and reverse charges and put back the money in my account. As of today 09/07/20 the money is still not in my account.

VELMA A. 
Rating:
4.0

Customer did not leave a comment.

Leann H. 
Rating:
5.0

Customer did not leave a comment.

Warren C. 
Rating:
4.0

The service was very friendly and i received awesome customer service. The interior of the truck was dusty, hadn't been sanitized re COVID and luckily I brought my own disinfectant wipes and it took several to clean the interior. Mirrors were dirty, windows dirty, etc. Transmission issues with truck.

Susan M. 
Rating:
5.0

Staff was very helpful when I arrived getting me hooked up with a trailer and on the road in short order. On return I was greeted upon arrival at the facility, staff disconnected the trailer, asked if there were any issues and sent me on my way within 5 minutes.

Brad A. 
Rating:
3.0

Customer did not leave a comment.

DAVID K. 
Rating:
2.0

I don't like the fact that I had to rent round, I had no choice but to do that.

Sy D. 
Rating:
4.0

The actual pick-up of the equipment wasn't an issue, the general reservation process was. Most of what U-Haul does is logistics. This is the third time I've reserved a truck/trailer with U-Haul, only to get a phone call the night (or no call at all) before letting me know that the equipment I rented would not be at the location, but 1hr+ out of the way. U-Haul, please do not let someone reserve equipment unless it can be guaranteed that it will be there.

Gabriel B. 
Rating:
5.0

Caroline at Vista made both the reservation & the pick up easy and smooth. I thought turning in the truck online would be a hassle, but it was also easy & quickly done. Will use this UHaul provider again if/when needed

ELIZABETH M. 
Rating:
1.0

Did not provide any customer service. Caroline or whatever her name is is super rude. Would not recommend this location. Love others

Dalw W. 
Rating:
2.0

The girl was rude up until she was done then it was have a nice day. Wouldn't recommend it to anyone.

JEFFREY OWEN J. 
Rating:
3.0

Caroline was very helpful. When I showed up to pick up the truck, they could not find the keys. They looked everywhere, Caroline got another truck transferred from a different UHaul place in town. I had to drive across town to get it. It was not clean. But Caroline did everything she could to help me with the situation.

APRIL L. 
Rating:
5.0

Customer did not leave a comment.

KERRIE P. 
Rating:
5.0

Good for what it is. Good service, good prices. See you next time!

Aaron R. 
Rating:
4.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Nothing Customer service was good

LUIS SILVERIO G. 
Rating:
3.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

HRAIR G. 
Rating:
5.0

Customer service was excellent! Extremely hassle-free experience!

MICHAEL N. 
Rating:
1.0

Customer did not leave a comment.

CRAIG RUSSELL F. 
Rating:
5.0

Customer did not leave a comment.

DALLAS W. 
Rating:
5.0

Customer did not leave a comment.

ALAN DONALD B. 
Rating:
5.0

The training on how to use the Auto Trailer was overwhelming. I was scared to touch it. But after watching the video and few times, I got the hang of it. More training on how to use the auto trailers would be useful.

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Very customer oriented! I would use them again!

NANCY LYNNE H. 
Rating:
3.0

Customer did not leave a comment.

JOHN A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top