Customer Reviews for Vista Service Towing
(U-Haul Neighborhood Dealer)

1,216 reviews

990 E Broadway Ave   Moses Lake, WA 98837
(& Hwy 17)

(509) 766-4258

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(509) 766-4258

990 E Broadway Ave
Moses Lake, WA 98837
(& Hwy 17)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Dutton C. 
Rating:
5.0

I always use this location. Always helpful and easy.

Lolta N. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Ken J. 
Rating:
5.0

Trailer leaks on front passenger side corner

Robert F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

The staff was so friendly! They really made me feel welcome. I got exactly what I reserved. The truck was in excellent shape, clean, and ready to go when I got there. I cannot say enough good things about Vista Towing!

Kristi C. 
Rating:
1.0

Horrible customer service at this location. Will not be using them again.

Erick S. 
Rating:
5.0

Staff was very kind and professional.

Clifford A. 
Rating:
1.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

WILL S. 
Rating:
5.0

Had helping unhooking, spoke to friendly staff and was a very quick drop off process.

Kirryn J. 
Rating:
4.0

Honestly, the whole 24/7 share program needs to be tweaked so it's easier to use. It took me over an hour and multiple calls to Uhaul, to get it to work just so I could pick up the truck.

JIMMIE A. 
Rating:
5.0

Vista Service Towing staff is always friendly, super helpful, and speedy getting us hooked up to the utility ramp trailer and on our way. This location has a large variety of rental utility trailers and moving trucks - options for our every need.

SALLY JO S. 
Rating:
4.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Office staff was stellar. I have to say this was the best U-Haul experience I have had in years, and that is saying something since all I have had were really good, too.

Theodore H. 
Rating:
5.0

Good customer service 🙏🏽

NASSER S. 
Rating:
5.0

Vista Service Towing UHaul staff are knowledgeable, provide superior service. Always can count on them to be ready with the utility ramp trailer to immediately hook up and send me on my way. Professionals all the way around!

SALLY JO S. 
Rating:
5.0

top notch, and very helpful people. I would use them again, and recommend them to others.

allan A. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Thank you for the service , we couldn't have been able to move so quickly ,to out new place .

JESUS M. 
Rating:
4.0

The person with whom I made the equipment reservation could have been more knowledgeable about the reservation process. Answers to my questions were vague. When confirming the operating condition of the utility trailer, service staff determined that I had a problem with the turn signals on my pickup. Jayson, one of the service technicians, dedicated time to troubleshoot the problem, which was determined to be a relay switch. His commitment in resolution of my problem epitomized customer service.

Tom H. 
Rating:
2.0

Trailer was all dented up, I asked to not be charged for safetow and was charged anyway so no I'm not satisfied

Candice H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Convenient rental location, quick in and out with fast efficient service. The utility ramp trailer is perfect for our needs to haul small loads and has extensive tie down options for a safe, covered load.

SALLY JO S. 
Rating:
5.0

We frequently rent a utility ramp trailer from Vista Service Towing because of their dependable, reliable and competent service. They hooked up the utility ramp trailer quickly, efficiently and sent me on my way.

SALLY JO S. 
Rating:
5.0

Customer did not leave a comment.

elie H. 
Rating:
1.0

Had truck for 5 miles, returned because AC was not working. Customer service was non existing both picking up and returning. Just seemed like as a customer we were a bother. Uhaul is charging me $90 for 5 miles on a misfunctioning truck. Refusing to refund any of my one day rental, insurance, no Refund. Check out did not require checking AC.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

Tifany K. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

Mindy M. 
Rating:
5.0

Very easy and personable. The lady there was super busy with pick ups and returns. But was good at keeping things moving.

Lila G. 
Rating:
4.0

Customer did not leave a comment.

Martin W. 
Rating:
3.0

Don't over charge your customers

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Ernest H H. 
Rating:
4.0

Customer did not leave a comment.

Troy K. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

Consistently excellent service from staff at the Vista Service Uhaul dealer. Always hook the trailer up quickly, they're efficient and personable. Doesn't get better than that!

SALLY JO S. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
2.0

Vehicle had an electrical problem and cruise control failed while driving

Randy C. 
Rating:
4.0

Customer did not leave a comment.

Gia D. 
Rating:
5.0

Ok

Martha R. 
Rating:
5.0

Customer did not leave a comment.

KENT S. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Thanks You

Héctor P. 
Rating:
5.0

Always a pleasant experience renting from Vista Service Towing. Friendly, resourceful staff who are incredibly helpful getting the trailer hitched to the truck as well as unhitching on return. Trailer was clean, in great working condition.

SALLY JO S. 
Rating:
5.0

I had a great experience renting through Vista Service Towing. Veronica Perez was very knowledgeable and helpful throughout the entire experience. Grade A customer service!!!

KEESHA S. 
Rating:
5.0

Customer did not leave a comment.

ROMAN JAMES G. 
Rating:
5.0

very good

gary J. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

We returned our trailer after hours and this location made it quick and easy. Signage directing us to return website was very helpful.

Carrie B. 
Rating:
4.0

Customer did not leave a comment.

Juluis S. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah W. 
Rating:
5.0

Thanks for good service

EVER M. 
Rating:
5.0

Customer did not leave a comment.

Perry G. 
Rating:
5.0

Customer did not leave a comment.

Brittney A. 
Rating:
5.0

Customer service was very friendly and helpful!

DEELA N. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Great people easy to work with

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

ORLANDO MANUEL B. 
Rating:
5.0

Customer did not leave a comment.

Zaccari M. 
Rating:
5.0

Customer interaction is great. No hassle whatsoever. I will be a return customer. Thanx!

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

blake R. 
Rating:
5.0

Customer did not leave a comment.

ROCAEL R. 
Rating:
5.0

Understanding, kind, and patient.

MARK O. 
Rating:
4.0

Quick service, didn't have issues with trailer.

OLGA T. 
Rating:
5.0

Made the drop-off easy

Dave Y. 
Rating:
5.0

very nice staff

JAMAN P. 
Rating:
2.0

I was sent to a different location than requested and given a smaller truck. And ine with no ramp, at that. Gee, moving furniture with no ramp was fun... The truck had a tire pressure warning light and I was told I had to take it to Les Shwab. (Warning indicator stayed on and Les Shwab said they shouldn't have allowed a customer to take a truck that wasn't in appropriate running condition- I agree.) When I inquired about truck size, as the size I had reserved was on the lot, I was abruptly told that it was "probably reserved for someone else." She did later apologize for the rude response, but first impressions stick. I was also not able to adjust side mirrors to be able to see adequately while driving- they were set for someone taller than me. Tried to YouTube it, but couldn't find what I needed.

Kristine H. 
Rating:
1.0

Trailers was buried in a snow bank and had a flat tire. Have equipment inspected and ready for customer.

Gregory P. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Megan A. 
Rating:
5.0

Customer did not leave a comment.

JIM G. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer service was very friendly, the service technician was very helpful, and we were on our way.

Ron M. 
Rating:
5.0

The customer service I had was excellent and wouldn't change anything. Very helpful and made the process smooth.

Kelsey M. 
Rating:
3.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Fran V. 
Rating:
5.0

The drop off went smooth after I had to go through all of that in the booking part, the lady that helped me was very nice and was extremely helpful.

Ryan B. 
Rating:
1.0

Auto service sucked! Insisted on using pick up location as billing address, after I paid in full wanted to charge me twice the amount I paid. Would not correct anything in the computer no matter how many times I called! Had to call back the next day just to get a receipt of payment in full! Will not use pods from uhaul again! Last time I used a truck, could not upload photos to website when turning truck in. Your service decided I hadn't turned in truck. The people are great. The equipment is great. Reserving equipment is great. Your online system from that point on SUCKS!

Robin K. 
Rating:
5.0

Nice job

JACOB G. 
Rating:
5.0

Staff is super! Personable, knowledgeable, and greets you with a smile, We always perform a pre-inspection of the equipment for road reliability, and the equipment is always ready when I arrive. We commonly rent the 5' x 9' Utility Ramp Trailer which is incredibly easy to pull, durable, and functional, with a ton of tie-down options.

SALLY JO S. 
Rating:
4.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

N/A

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
4.0

Vista is the only U-Haul location in Moses Lake that is open on Saturday, albeit half of a day. Thank goodness! The location from which the initial rental was made was not, and the reservation person did not send the access code to gain truck pickup on Friday as promised.

Tom H. 
Rating:
5.0

Excellent employee's. Super friendly and helpful.

Arno V. 
Rating:
5.0

Customer did not leave a comment.

Karissa W. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

My child had a medical emergency and I called to extend our time by a couple of hours. I was already over charged from the quote in spokane and had the location changed last minute by uhaul and then charged the extra day after Cindy at Vista told me to not worry, I would not be charged. I'm very unhappy about that. When you tell a customer one price you should stick to it.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

After hooking up the first 5'x9' utility ramp trailer we noticed that one of the safety pins that holds the ramp in place was not working properly. Kudos to the team for swapping out the trailer on the spot, and getting me on the road immediately with a fully functioning trailer. The folks at Vista Towing provide excellent customer service.

SALLY JO S. 
Rating:
5.0

Very friendly and helpful. Fast service.

Daniel P. 
Rating:
5.0

Really friendly and quick

ERIC L. 
Rating:
5.0

This place was awesome, the staff was amazing, knowledgeable and friendly as Angel's. If I rent again it will because of the staff and cleanliness of vehicles. Thanks for letting me use the truck.

paul R. 
Rating:
5.0

Customer did not leave a comment.

Lynnette L. 
Rating:
5.0

Veronica and her team provide the best customer service. We have rented from Vista many times and know that we will be treated well here. The ramp trailer is perfect for our needs.

SALLY JO S. 
Rating:
5.0

Nothing, had trouble completing online, but stead was very compensating. Everything went well and after the 24/7 online help, returning went well and I was on my way.

Jason Y. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top