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ALEXANDR Y
Customer Reviews for Vista Service Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A bit friendlier would be helpful for customer service reasons
ROGER GI reserved and was charged for an appliance dolly. However, there was no appliance dolly in the truck when I picked it up. This was very inconvenient as we needed the larger dolly.
PATRICIA BGreat Customer service
DAVID CYou need another person answering the phones while filling out the rental contract otherwise everything was perfect courteous and friendly.
RAUL RExcellent and efficient service!
JOSHUA EThe truck was dirty inside the cab and the tread on the front tires was below the legal limit. These are items that should have been corrected during the pre-delivery inspection.
JOEY CNot say a truck is set up an the keys are in the drop box when they aren't. Don't fail to reserve a vehicle an then proceed to send me 30 minutes away to another town an location that was supposed to be set up an wasn't either. Then get overcharged for a vehicle I didn't want from the start that was booked in advance.
Jeffrey SGreat guys super quick and helpful.
CHRISTOPHER COur drop off was after hours.
STEPHEN Bthese guys are awesome. have the best office mascot! i hope they get update auto transports tho. equipment is well maintained, just customers have treated the equipment so rough.. i had no problem getting an auto transport in such short notice. Derek an Dennis, lady in the office, an counter guy, along with Betty- the sweetest lovable dog are so awesome!
SARAH WThe truck ran incredibly rough and as I mentioned on checkout there's something going on either with the transmission, the u-joint, or the axle, or the shocks. I'm not a mechanic so I can't tell but there is definitely something going on because it was rough the whole way and a lot of my stuff got scratched and broken. It rattled and it was incredibly bumpy. Check out and check in wasn't actually too bad doing it online but the truck itself needs some work. Also about 3/4 of the way back coming home the transmission light came on on the dash so that tells me that something is going on. I would recommend having it looked at..
Daniel SI ordered a hand truck however it was not in the truck., I couldn’t move my couch chairs table treadmill and heavy kitchen boxes.
Holly BGreat service. Thank you!
KYLE MWas charged a fee when I dropped off after hours
STEVEN BClosed when we dropped the trailer off.
ALAN GNeed more one-way/long distance trucks.
Deela NThe truck they rented me was broken and poorly maintained. The customer representative as this location was not helpful.
CASEY WWe were given a faulty lock that they had to cut off because no one there had the correct combination. We had to drive out of our way to come back to get the lock cut off and they still charged us for the miles and tried to charge us for the lock too. The vehicle used felt poorly maintained and had lots of trouble shifting and going up hill. Poor customer service at the facility that we picked up from.
AIDEN MFriendly, professional service at this great, central location. Easy hook up. Love the 5'x9' ramp utility trailer that's perfect for small - mid-sized loads with plenty of tie downs to secure the load.
SALLY SThe girl had great customer service, help me through the entire process and ensured I had everything I needed.
ALFREDO RVista Service Towing Uhaul consistently delivers reliable, friendly, helpful service. Best in town!
SALLY SNo problems. Truck was new.
TOBIN HWe frequently rent UHaul trailers from Vista Service Towing. Time and again they are reliable, always have the reserved trailer ready for quick in and out hook up and do so with a friendly, cheerful smile!!
SALLY SThe only thing I noticed about the truck was it would stick when put into reverse.
Damien MThe staff went above and beyond to help me get my trailer hitch in working order. Much appreciated.
MARK DThe rates are just so high
Richard SIt would be nice in the future if windshields are clean. I am short and it is really hard for me to reach it. The same goes for the side mirrors. I told the person I checked in with. The passenger door needs to be slammed to shut all the way. I tried both cigarette lighters and the plugin to charge the phone and could not get any to work. The driver seat (maybe it was just me) I could not get to adjust while i was sitting in it, I had to move it while standing outside the vehicle. Truck drove great, customer service was great. I did have a question about two separate charges and the employee was not able to answer them. That is not fair to her, she should be able to look up those things instead of having to make customers call U-Haul directly. Good customer service allows employees to address issues immediately and not allow this, sets them up for failure or to have upset customers.
KRISTINE HI was overcharged. I only went one mile and was charged for 50 miles. I will never use uhaul again
Charlow WPick Up in Moses lake Washington was the most frustrating and scary 2 hours of my life. You should feel lucky I don’t sue you for emotional damage. I will never rent from your company again. It was a total disaster. Only bright spot was the drop off in Portland. I want a refund and an apology for putting me thru that experience. Actually you should pay me for using your company. I have never experienced such poor customer service and incompetence while setting up a rental.
leah sReally wanted to ret a pickup
Colin EProvide complementary redbull :) All was perfect and seamless thanks to the team at this location , will certainly use again .
James WCommunicate that there is fee for after hours drop off, dropped the truck off after hours not knowing there was a fee and I had spoke to the lady at the location asking what I needed to do for after hours drop off. I would have been able to drop the truck off the next day during business hours and not gone over my rental time
Anthony EThe tires were miss matched causing one to not make the trip.
GEORGE HDealt with this drop off location 2x. Good people and customer service.
Magen EYou are good
MOISES RVista Service Uhaul is my go-to anytime we need to rent a utility trailer. The trailer is always ready and staff helpful getting me hooked up quickly and on my way. Highly recommend this location.
SALLY JOverall experience was good. Check in through the app was well explained and easy to follow. Truck was ready when we arrived at our reserved time and clean. Only issue we had, was the truck started to have mechanical issues as we were returning the truck. But staff onsite was helpful and had it looked at right away when we dropped off. Overall, we will be using U-Haul services again from this location and would recommend.
Chelsea AThe location rented from was good, but the original location and reservation was below par , I ended up having to Pay almost double because the original location didn’t set me up for self pickup correctly
Chris CSue,Tessa and Derek were very accommodating and patient giving me advice and explaining options for me to haul damaged Goldwing home. And a big thanks to Derek's assistance to load and secure the bike. Home safe and sound, thank you Vista Service.
DENNIS LThe woman was very professional. She knows what she is doing. Well organized. Good language skills. No profanity. Dressed cleaned. Helped with getting the trailer hooked up. I am going to recommend this place to other people.
sascha aI did not really see a need for improvement.
Stephen BYour representative was so abrupt she was almost rude. It took over 2days to make a reservation. THANK YOU BENJAMIN!
Karla BKeep being who you are. A bright light in the world.
David HExpandable load supporters
KIP GPerson at front desk was awesome. Very helpful
SEBASTIAN RFriendly, courteous, & prompt service. Recommend this place for your moving needs!
Omar MSuper friendly and helpful. Great service
chris pSeamless checking in and checkout ,Clean and well maintained equipment price is fair,I’ll be back..Thanks…
Rudy LNone
robert l