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JUDITH H
Customer Reviews for Vista Service Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Turned up a day early to turn in the tow-dolly and came back later in the day to return the truck. The employee who met me in the lot was fantastic and very helpful. Honestly, the gentleman was the exact opposite of the numb-skull I had to deal with when I picked the rental up. That would be 5 Rivers Auto. Suggest you folks pull this business from handling U-Haul rentals in the future!
Tim KNice and helpful
NORMAN PMs. Bjork was awesome to work with!
FERNANDO AGreat location, always friendly service
THOMAS BHe was very helpful, informative and friendly.
Richard MDouble check your trucks 3x a day. The first truck we went to get had the catalytic converter stolen off it disabling the truck. Luckily another site not too far away had same size truck so my information was forwarded to them so I could still get a truck!
SUELLA GWas given great introductions on how mileage etc was changed—Was not overcharged at all.
donna wawesome people, friendly n helpful
WILLIAM SThey tried to charge us a drop off fee of $20 even though we'd completed the drop off on the U-Haul app the night before.
MICHAEL WI wasn't able to post pictures of all 4 sides of the truck. I have taken the pictures and will save them, in case of future issues. Please contact me if you would like a copy.
TREVOR RHave used them before. Would definitely use them again.
Duke DVery friendly folks and impeccable service!!
Jose AThere were arguing on who was going to check the truck in didn’t care to listen of the issues I had with the truck
RAFAEL CSince day 1 bad service totaly lied to my face said one thing gave me receipt but went and did a totally different charged to my account that was authorized
IRMA VStop overcharging people
JONATHAN HGreat service! Thank you! 😊
JOSEPH WKeep doing what ya doing. 👍
CHRISTIAN HN/A
Stephen BThe guys at Vista were great! Really helpful
GREG SClear information about the key location
Job PVery nice people.
JAMES RNice customer service and great equipment thanks 👍
ALEJANDRA MA bit friendlier would be helpful for customer service reasons
ROGER GI reserved and was charged for an appliance dolly. However, there was no appliance dolly in the truck when I picked it up. This was very inconvenient as we needed the larger dolly.
PATRICIA BGreat Customer service
DAVID CYou need another person answering the phones while filling out the rental contract otherwise everything was perfect courteous and friendly.
RAUL RExcellent and efficient service!
JOSHUA EThe truck was dirty inside the cab and the tread on the front tires was below the legal limit. These are items that should have been corrected during the pre-delivery inspection.
JOEY CNot say a truck is set up an the keys are in the drop box when they aren't. Don't fail to reserve a vehicle an then proceed to send me 30 minutes away to another town an location that was supposed to be set up an wasn't either. Then get overcharged for a vehicle I didn't want from the start that was booked in advance.
Jeffrey SGreat guys super quick and helpful.
CHRISTOPHER COur drop off was after hours.
STEPHEN Bthese guys are awesome. have the best office mascot! i hope they get update auto transports tho. equipment is well maintained, just customers have treated the equipment so rough.. i had no problem getting an auto transport in such short notice. Derek an Dennis, lady in the office, an counter guy, along with Betty- the sweetest lovable dog are so awesome!
SARAH WThe truck ran incredibly rough and as I mentioned on checkout there's something going on either with the transmission, the u-joint, or the axle, or the shocks. I'm not a mechanic so I can't tell but there is definitely something going on because it was rough the whole way and a lot of my stuff got scratched and broken. It rattled and it was incredibly bumpy. Check out and check in wasn't actually too bad doing it online but the truck itself needs some work. Also about 3/4 of the way back coming home the transmission light came on on the dash so that tells me that something is going on. I would recommend having it looked at..
Daniel SI ordered a hand truck however it was not in the truck., I couldn’t move my couch chairs table treadmill and heavy kitchen boxes.
Holly BGreat service. Thank you!
KYLE MWas charged a fee when I dropped off after hours
STEVEN BClosed when we dropped the trailer off.
ALAN GNeed more one-way/long distance trucks.
Deela NThe truck they rented me was broken and poorly maintained. The customer representative as this location was not helpful.
CASEY WWe were given a faulty lock that they had to cut off because no one there had the correct combination. We had to drive out of our way to come back to get the lock cut off and they still charged us for the miles and tried to charge us for the lock too. The vehicle used felt poorly maintained and had lots of trouble shifting and going up hill. Poor customer service at the facility that we picked up from.
AIDEN MFriendly, professional service at this great, central location. Easy hook up. Love the 5'x9' ramp utility trailer that's perfect for small - mid-sized loads with plenty of tie downs to secure the load.
SALLY SThe girl had great customer service, help me through the entire process and ensured I had everything I needed.
ALFREDO RVista Service Towing Uhaul consistently delivers reliable, friendly, helpful service. Best in town!
SALLY SNo problems. Truck was new.
TOBIN H