There were no staff there which was fine because we were after hours, but the key drop box was hard to find because it was behind a large swinging gate that was closed. In the yard behind the gate was a large dog that was thankfully locked up because it was acting aggressive. The app worked well to turn it in and we appreciated the convenience of that.
Glen B
Customer Reviews for Vr Carrier Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to drive over 40 minutes from my home in Alvarado Tx to this drop off location when there were several closer locations. It is unclear to me why I was not allowed to drop the trailer off at a closer location. U-Haul - you can do better.
james kBOTH PICK AND DELVERY VERY HELPFUL
PATRICK TWas a great service
ALBERT KThe trailer had a tire that would consistently lose air throughout the trip.
MATTHEW GThis address is a liquor store and there are U Haul trailers parked in the front. The guy running the liquor store said he does not run the U Haul. There were some people in the back working on some old commercial trucks, not U Haul trucks. They did help me unhook the trailer. I know your company does allow unattended drop offs. I called U Haul and the person I talked to was very helpful and assured me that leaving the trailer there was okay. Once again good service from U Haul.
MARVIN HHard time using the drop off app. Cell coverage was bad at that location.
Kenneth DNasty place, mud pit, no signage, junk yard, poor office, trailer full of leaves and tires with little tread
Kerry MFirstly I booked a u-haul near my location but they overbooked and sent me to a further location and also added the insurance without my consent which I had no other option than to pay.
Manish SThe pickup location and the proprietor "Manny" was great. The truck has bald tires on the rear which made it pull to the right and they loss traction on wet road. The brakes were very spongy.
Dana SVery friendly and easy to use
Jeff TI had to drive further away because none were available close by
Shahzad KBetter costumer service explain the hidden fees.
Robert OSame as above.
Kathy RCame out on his day off.
Lawrence CA better way to secure equipment, possibly tune up your vehicles, ensure they have wheel alignments and such. This truck required me to turn the steering wheel very hard in order to turn.
Latosha CDon’t add the $8.00 coverage when it’s declined on the initial reservation.
Ralph GOutstanding customer service
Jasen C