Dont mess up my reservation
Christopher A
Customer Reviews for Vybz Mobile Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easily the worst U-Haul experience I’ve ever had. I originally booked a normal location for pick-up and was changed to this third party situation. The U-Haul was not released to me until 11:20, when my reservation was for 10:30. There were two men on-site, but neither of them were able to release the key. I was given a cell phone to speak to a third man who clearly did not know what he was doing and the conversation took way too long. I returned the U-Haul on the same day and the guy there told me all I needed to do was give him the keys. They didn’t check the U-Haul in themselves so I got an email saying I hadn’t returned the equipment. This required two separate calls to resolve. The reps I spoke to on the phone were very professional and helpful. Despite that, the experience as a whole may have turned me off of using U-Haul ever again.
REBEKAH M