Customer Reviews for W F Halls Self Storage Inc
(U-Haul Neighborhood Dealer)

Rating:

2.0

You must to show the real offer for the rent vehicles, I received a different van that my choice when reserved. Your app doesn't work well, when I returned the van, the app just stop and I couldn't finished the return, I had to call support to finish it.

Rating:

4.0

Big place, easy to get out.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Doing a great job already

Rating:

2.0

I booked my uhaul for another location, and then it was moved to this one. That was inconvenient, though fine, until we got there at our designated pick up time and the location was closed. This one opened later than the original location we booked at, and we we're given no directions or opportunity for contactless pick up. We had to wait until the location opened and then get our keys inside. It also didn't have the moving materials I had ordered.

Rating:

5.0

They are definitely very kind, very friendly, very reasonable in any detail, thank you.

Rating:

3.0

This location did not have dolly’s, which were ordered when I initially secured the Uhaul truck. Not being able to get the dolly’s at this pick up location was a problem. It made our loading of the truck brutal. At the very least there should be a disclaimer saying that what is ordered, may not be available at the time of pick up. We originally were picking up at Logan Square which is a UHAUL facility but the night before our pick up was changed to the Knox location.

Rating:

5.0

Staff was friendly

Rating:

5.0

I didn’t get their names, but the two women that helped me were excellent and incredibly kind. I say they deserve raises.

Rating:

5.0

Great experience! Easy to set up!

Rating:

5.0

There was low tire pressure happen

Rating:

5.0

Cool

Rating:

5.0

Make sure attendant checks mileage and condition of vehicle upon return so there is no mistake of mileage or condition.

Rating:

5.0

I got billed for the insurance and I waived this and you can not get customer service on the phone hold times are longer today

Rating:

5.0

Computer system was slow, but service excellent. And very convenient for residents of Logan Square , Avondale, and Hermosa.

Rating:

5.0

Sweet Senior citizen lady she was very nice , did her best to figure out how to check out from ipad I appreciate her service thank you🙏

Rating:

3.0

I appreciated renting a literally new vehicle! While the office staff were okay they not all that welcoming. Satisfied enough.

Rating:

5.0

Computers were slow.

Rating:

3.0

I used one of your 26' trucks and when I tried to use the ramp it was stuck and I couldn't use it which made my move twice as long and very unpleasant. Also I was told that if I bring it back after my rental time I was only gonna be charged $20 but I was charged for a whole day. I tried calling the office but got no answer so overall my experience was not good!

Rating:

2.0

The system allowed me to reserved a 26 ft truck for 9 am and the location didnt open until 10am. That set us 2 hours behind. Then I was over charged.

Rating:

5.0

My pick up location was changed by uhaul because the one i initially choose did not have the equipment available. This is not a big deal but my 38 miles allocation was not updated for the extra 3 miles i had to drive. Since this not at a fault of my own i believe if location is changed by uhaul in the future for a customer the mileage allocation should be updated to reflect the additional mileage. I am not disputing the charges just think it is something for uhaul to think about in the future.

Rating:

5.0

While the location we rented from was very professional and respectful and helpful. The 1800 number was rude and miscommunicated. The manager I spoke to gave me no solutions and simply said she couldn't help. Will not be using this service again.

Rating:

1.0

Wasted 2 hours total and messed up my entire moving plan. I was on time and ready to roll but the location did not have my truck and told me they would do nothing to help me. After that I waited on hold for 20 minutes. Had to drive several miles to new location which was far from highway. Got the truck but at this point traffic was terrible causing further delay (whole point of 8am pick up was no traffic). When I returned truck there was no one at the office for 30 minutes as they were elsewhere in the building and I had nowhere to drop the keys that couldnt be accessed by other people waiting as well. Process was long and unfriendly too. Overall terrible experience and will not use uhaul ever again.

Rating:

2.0

They unplugged their phone I could not get a hold of them and they never returned my funds that were placed on hold

Rating:

1.0

Many things were terrible. Upon pickup: The older lady at the counter was confused about me picking up my rental. Taken my credit card but forgot she had it which made me nervous for a second. Flat out told me she didn’t know how to process a gift card. Rented me a van that had a massive dent on the side which was not noted in my rental until I brought it up to their attention. I eventually gave up on speaking to them and had my husband take over because my patience was long gone. Upon return at 6pm instead of our scheduled 9:30pm. Same lady was there with another lady. I was initially pleased someone else could help me but it turned out they were equally as bad. The new lady said she wanted to go check the van so we walked out and I held the door open for her. Not a single thanks or acknowledgement. Okay, I see how this is going to go. When outside she told me she would be driving the van inside and I would need to step back. I walked to the front door of the shop and watched her put the car in reverse at least 3-5 times on top of turning on and off the car each time. She comes out and rudely asks if I put the emergency break on, I replied yes. She bolted out “it’s stuck!” And walked inside. I said I can release the break and was ignored. Walked back inside and I was standing on the left side of the counter where the lady who attempted to move the van but failed was sitting. The older lady who helped me out earlier in the day sat all the way on the right. The counters here are high and I’m very short. I also happen to be standing behind the flowers on the counter making it almost impossible to see me. She enters a couple things on her keyboard gets up and walks down to the right and tells the older woman “mines not working. We will have to use your computer” to which the older lady responds “that young girl you were helping sweet wasn’t she????” Immediately the look of shock came over the other woman’s face as she realized she was openly bad mouthing me in a sarcastic manner and I shouted out “IM STANDING RIGHT HERE!” In shock she got nervous and started apologizing for her inability to process the gift card from earlier that day and would stop trying to hide the fact she openly made a comment about me. I said “I don’t care. Please close me out so I can go home. I don’t care I’ve been moving all day.” By far the worst customer service experience ever. Not just for U-Haul but in general. It’s so bad it’s impressive. Forgot she had taken my credit card. Couldn’t process a gift card and then openly bad mouthed a customer while they were in the shop. Class act.

Rating:

5.0

Above and beyond the call of duty

Rating:

5.0

Office Personnel very courteous easy easy rental and would rent again from there

Rating:

5.0

Thanks!

Rating:

5.0

Women at the desk, she is very professional and nice. I love her

Rating:

5.0

Uhaul did not communicate with the location what supplies I ordered, and they did not have enough to fulfill my packing materials order

Rating:

5.0

Your company is great, love it, custumer service needs training, they have an actitud, to be honest, they are one of the worst customer service, they don’t have answer, good thing they said every single call is recorded, really bad experience, employees in locations are doing great job

Rating:

5.0

Very polite. Helpful. Will rent again from here

Rating:

5.0

Happy

Rating:

5.0

Very pleasant, hassle free check out check in

Rating:

5.0

Super helpful and fast. I'd go out of my way to come here again.

Rating:

3.0

This was my third place trying to get the truck. If you don't have at the place don't advertise it.

Rating:

4.0

I’m sure it had Nothing to do with this location. However the truck that I received, it would not shift it was like the transmission was going to fall off of the truck. Also the latch on the back was very difficult to get hooked on as it was bent.

Rating:

1.0

The people at the desk didn't even inspect the vehicle before I drove away. when I returned the vehicle they wouldn't stop telling me I needed to ad more gas even tho it was over a quarter tank just the way I got it. I will never go there again!

Rating:

3.0

The facility was closing when I arrived within 10 minutes. I had to move the truck and drop off the keys in a slot. She said an email receipt would be sent. I was not used to this procedure.

Rating:

3.0

Bad Customer service, the lady don't said at least thank you or you're welcome

Rating:

5.0

Great service!!!

Rating:

5.0

Everyone was very nice and helpful. Thanks for all your assistance and making my move so much easier.

Rating:

5.0

The customer service at this location was excellent!

Rating:

5.0

Just send me to this place for the return in the first place. You had suggested a place 25 miles away and this place was 5 miles, PLUS this was my storage facility and I did not know they did U-Haul as well, so perfect...never had to take the truck anywhere else after unloading to storage.

Rating:

5.0

Little confusing on where to park the uhaul but they called me in the morning just to tell me I left .40 cents in the cup holder. Great overall.

Rating:

2.0

They did not have the equipment ready or clean. Food and cigarettes in the truck and because of it seems had serious issues with the move. I had to load everything by myself . they also did not have enough blanklets.

Rating:

5.0

Thank you for services, You made our moving faster and easier. Perhaps next time it comes with renting a crew (4-5 people) of professional movers with rates to pick. Just a suggestion Leana Torres Senior Legal Assistant

Rating:

5.0

The rental was very dated and made me a little uncomfortable.

Rating:

1.0

I was giving a truck on an empty gas tank to start. Everyone had an adittude because I made them work. When I returned the truck the person who received the truck had a real bad attitude very miserable cursing and just not wanting to be there. I ask why he was so rude and he said shouldnt fucking be here so late. I told him if there was a problem just leave the keys in the slot and go home. I gave the truck back with half a tank of gas. I believe I was over charged but didn't want to over work your employee looked like he was having a hard time figuring things out. I just won't use uhual ever again. The kicker was that I passed up 2 uhuals on the way back to this location. Nice way to get milage out of you. Good luck hope all works out for you guys. God bless!

Rating:

1.0

Inconvenient.

Rating:

5.0

Staff was pleasant, super competent. Had a good experience, for sure.

Rating:

1.0

They upcharged the insurance and have not answered their phone at all today even though they are open (or at least supposed to be). I verified with the woman yesterday that I was taking the $14.00 insurance yet when I saw my receipt today, they charged me $28.00 and are not answering the phone. I left the vehicle last night so I didn't speak with anyone when I dropped it off at 7:10 PM.

Rating:

3.0

The check in was great the blonde causion woman was very helpful the terrible experience came when I return the equipment. There was an older bold African American gentleman who I approached and informed I was returning the uhaul, the gentleman looked at me ignored me than after two minutes of standing there acknowledged and asks for my name and the keys. At that point the woman who assisted me checking in came in and needed assistance with another area of the faculty and took over checking me out while she walked away her peer proceeded to make remarks about her and belittle her while she was away. Once she returned while finishing my check out process the gentleman was rude and short tempered with her as she was only asking what Shepard doing so she knew how to handle the process in the other area of the facility. Had it not been for this woman's experience at check in and out and who through she was I would never rent from uhaul again. She saved you a customer that gentlemen working there should not be employeed if he cannot even provide and average experience for customers walking in.