Computers were slow.Kimberly K.
Trailer Rental & Towing in Chicago, IL at The Hall Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Chicago, IL 60641
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I used one of your 26' trucks and when I tried to use the ramp it was stuck and I couldn't use it which made my move twice as long and very unpleasant. Also I was told that if I bring it back after my rental time I was only gonna be charged $20 but I was charged for a whole day. I tried calling the office but got no answer so overall my experience was not good!ALEXIS S.
The system allowed me to reserved a 26 ft truck for 9 am and the location didnt open until 10am. That set us 2 hours behind. Then I was over charged.Sharmelle B.
My pick up location was changed by uhaul because the one i initially choose did not have the equipment available. This is not a big deal but my 38 miles allocation was not updated for the extra 3 miles i had to drive. Since this not at a fault of my own i believe if location is changed by uhaul in the future for a customer the mileage allocation should be updated to reflect the additional mileage. I am not disputing the charges just think it is something for uhaul to think about in the future.Daniel L.
While the location we rented from was very professional and respectful and helpful. The 1800 number was rude and miscommunicated. The manager I spoke to gave me no solutions and simply said she couldn't help. Will not be using this service again.wenceslao M.
Wasted 2 hours total and messed up my entire moving plan. I was on time and ready to roll but the location did not have my truck and told me they would do nothing to help me. After that I waited on hold for 20 minutes. Had to drive several miles to new location which was far from highway. Got the truck but at this point traffic was terrible causing further delay (whole point of 8am pick up was no traffic). When I returned truck there was no one at the office for 30 minutes as they were elsewhere in the building and I had nowhere to drop the keys that couldnt be accessed by other people waiting as well. Process was long and unfriendly too. Overall terrible experience and will not use uhaul ever again.Jacob M.
They unplugged their phone I could not get a hold of them and they never returned my funds that were placed on holdMARIA ISABEL L.
Many things were terrible. Upon pickup: The older lady at the counter was confused about me picking up my rental. Taken my credit card but forgot she had it which made me nervous for a second. Flat out told me she didn't know how to process a gift card. Rented me a van that had a massive dent on the side which was not noted in my rental until I brought it up to their attention. I eventually gave up on speaking to them and had my husband take over because my patience was long gone. Upon return at 6pm instead of our scheduled 9:30pm. Same lady was there with another lady. I was initially pleased someone else could help me but it turned out they were equally as bad. The new lady said she wanted to go check the van so we walked out and I held the door open for her. Not a single thanks or acknowledgement. Okay, I see how this is going to go. When outside she told me she would be driving the van inside and I would need to step back. I walked to the front door of the shop and watched her put the car in reverse at least 3-5 times on top of turning on and off the car each time. She comes out and rudely asks if I put the emergency break on, I replied yes. She bolted out â€œit's stuck!â€ And walked inside. I said I can release the break and was ignored. Walked back inside and I was standing on the left side of the counter where the lady who attempted to move the van but failed was sitting. The older lady who helped me out earlier in the day sat all the way on the right. The counters here are high and I'm very short. I also happen to be standing behind the flowers on the counter making it almost impossible to see me. She enters a couple things on her keyboard gets up and walks down to the right and tells the older woman â€œmines not working. We will have to use your computerâ€ to which the older lady responds â€œthat young girl you were helping sweet wasn't she????â€ Immediately the look of shock came over the other woman's face as she realized she was openly bad mouthing me in a sarcastic manner and I shouted out â€œIM STANDING RIGHT HERE!â€ In shock she got nervous and started apologizing for her inability to process the gift card from earlier that day and would stop trying to hide the fact she openly made a comment about me. I said â€œI don't care. Please close me out so I can go home. I don't care I've been moving all day.â€ By far the worst customer service experience ever. Not just for U-Haul but in general. It's so bad it's impressive. Forgot she had taken my credit card. Couldn't process a gift card and then openly bad mouthed a customer while they were in the shop. Class act.Darlene P.
Above and beyond the call of dutyDavid P.
Office Personnel very courteous easy easy rental and would rent again from thereMICHAEL S.
Women at the desk, she is very professional and nice. I love herBaatyr O.
Uhaul did not communicate with the location what supplies I ordered, and they did not have enough to fulfill my packing materials orderNathan K.
Your company is great, love it, custumer service needs training, they have an actitud, to be honest, they are one of the worst customer service, they don't have answer, good thing they said every single call is recorded, really bad experience, employees in locations are doing great jobPaulino R.
Very polite. Helpful. Will rent again from hereMICHAEL S.
Very pleasant, hassle free check out check inSooah G.
Super helpful and fast. I'd go out of my way to come here again.robert P.
This was my third place trying to get the truck. If you don't have at the place don't advertise it.Ali A.
I'm sure it had Nothing to do with this location. However the truck that I received, it would not shift it was like the transmission was going to fall off of the truck. Also the latch on the back was very difficult to get hooked on as it was bent.Jessica B.
The people at the desk didn't even inspect the vehicle before I drove away. when I returned the vehicle they wouldn't stop telling me I needed to ad more gas even tho it was over a quarter tank just the way I got it. I will never go there again!christian P.
The facility was closing when I arrived within 10 minutes. I had to move the truck and drop off the keys in a slot. She said an email receipt would be sent. I was not used to this procedure.Luis D.
Bad Customer service, the lady don't said at least thank you or you're welcomeJose P.
Great service!!!MIRNA D.
Everyone was very nice and helpful. Thanks for all your assistance and making my move so much easier.Barbara O.