Customer Reviews for Walker Tire Truck & Tow Svc
(U-Haul Neighborhood Dealer)

122 reviews

403 Action Rd   Odessa, MO 64076
(I-70 exit 37 behind the Outlet Mall)

(816) 633-0142

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(816) 633-0142

403 Action Rd
Odessa, MO 64076
(I-70 exit 37 behind the Outlet Mall)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Keep up the good work

BESSIE C. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

MARCOS T. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The staff here was extremely helpful and everything was handled professionally

RELLO C. 
Rating:
5.0

Great customer experience. Staff was very professional and friendly. Thanks

BRIAN M. 
Rating:
3.0

Customer did not leave a comment.

AMANDA I. 
Rating:
5.0

Customer did not leave a comment.

TYREE W. 
Rating:
5.0

Keep up the good work Walker tire

NABOR M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
1.0

Absolutely horrendous experience. The poorest customer service in the business. All around a monopoly that resulted in the worst rental experience in 50+ years.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

casey T. 
Rating:
5.0

same comment

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
3.0

Customer did not leave a comment.

Ilda M. 
Rating:
5.0

They were great

GLENN R. 
Rating:
2.0

Fix the gas gauge so you know how much fuel you have. Otherwise it was fine. Woman at the pick up site stopped assisting me to talk to her son and another customer who came in after me. It took almost 30 minutes to get out of there.

RHONDA O. 
Rating:
5.0

The truck bed leaked badly preventing us from moving as we had planned.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

MARSHA K. 
Rating:
1.0

The truck we got from here was in poor operation brakes were poor and the rear end went out in the truck causing or move a 4 hour delay.

Alyssa C. 
Rating:
4.0

Customer did not leave a comment.

JEFF S. 
Rating:
3.0

The entrance could look nicer!

Justin O. 
Rating:
1.0

The office is filthy and I wasn't able to check in on the mobile app because they wanted me to come into the office. No one except me wore a mask. Took us 40 minutes to finally get the keys and then they brought out six pads that were oil stained and full or dirt. I have pics. They didn't have the furniture dolly. On top of being sent an extra 30 miles to pick up the truck because my reservation was changed. The truck was dirty we had to use cleaning wipes to clean the steering wheel and surrounding area. If you want pictures please just send me and email I have them. I normally have excellent experiences with uhaul.

Earlena G. 
Rating:
5.0

Could have explained that we were only allowed 110 miles...

Lisa F. 
Rating:
3.0

There was a short in the lights and they worked on the trailer until it was determined it was my daughter's truck that was the issue. The company worked to find the problem then helped to get alk the components working so we'd have a safe trip back to Warrentin.

Pam G. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JOAN R. 
Rating:
3.0

Got charged for insurance that I didn't request .. I want a refund 573 881 6222

JACK B. 
Rating:
5.0

Customer did not leave a comment.

MATT V. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
3.0

They were having computer issues. I didn't understand why I made my order at the Nuts and Bolts location and had to pick up at Walker Tire.

KAREN R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Harold N. 
Rating:
3.0

The uhaul rental process was miserable. It took over an hour to rent. When the attendant called uhaul for support on their broken website they were completely unhelpful. You need to make your process easier or provide some training.

WILLIAM R. 
Rating:
3.0

When making the reservation, be sure that the pick up location is clear. My reservation said the pickup would be in my town, and I ended up having to pick it up 30 minutes away.

Nicholas W. 
Rating:
4.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Thank you for a trouble free trailer rental. Unit was in good condition and hauled great.

Osage W. 
Rating:
1.0

I have experienced this location for other needs in the past. They are usually nice, but very un professional in their establishment. It is filthy, trashy and i often find it spills over into their work. When I went to check the trailer out, it took her forever to get the software to accept my request. The request I submitted online days prior. I did not choose this location, but was sent here after I had already submitted the request for another dealer in town. When I went to hook up the trailer, the employee tasked with check out was un trained. My truck was too tall for the Jack because the trailer was off the road in a dip. I had to provide my own procedure to get it on my truck. The employee was going to give up. Then when I got home and went to load a vehicle on the trailer, it was not properly attached by the employee. He had not latched it on my hitch. It came off, gladly not while driving nor causing any damage. I did call and inform the business, they said sorry, but not much else. Always disappointed with this establishment.

Collin C. 
Rating:
1.0

The people there seemed to be inconvenienced by the fact we wanted to rent anything. We were there for nearly an hour and I had called and confirmed the rental a day in advance. Honestly, if I hadn't been 4hrs and 30 min from home and really needed the tow dolly, I would have just walked out.

JOHN C. 
Rating:
1.0

Waited over an hour to get the truck because they couldn't figure out how to run the site

Jonathan S. 
Rating:
5.0

Most gracious regarding change of destination and light deficiency. Outstanding service!

Ronald S. 
Rating:
2.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Lynn K. 
Rating:
4.0

No improvement required. They are a friendly and knowledgeable staff!

Craig G. 
Rating:
1.0

There was blood in the cab, a used tampon behind the drivers seat that I found when my puts spilled when I tosses it on the front seat to climb after loading my stuff. I was never notified of the change in vehicle, they changed the location to a backwood junk yard, the quoted price of $276 turned into $451 somehow. Took them 20 minutes to even get to me. The truck popped the whole time and ended up over heating. When I had the regional manager called me I was told I was lying that he was there when they cleaned the truck and it was kool-aid then later said he hadn't seen the truck but would go see it later. The truck popped loud enough the customer service lady heard it so it's on their tapes. I just asked that the adjustment to the $276 be made. He refused. I called into customer service to see if there was anyone else I could talk to, while on the phone they said he loaded notes saying he offered to match the quoted price and I refused. This is the most horrible form or customer service I've ever seen. Not only was there literally blood and a used tampon in the truck that was "just koolaid" when he'd never see the truck and admitted that later. That's risks so many contimaniation issues. I work in healthcare where people with feeding tubes get treated. If whoever bled had a disease like TB not only am I at risk of being exposed hit all my patients are now as well. I now have to get get tested for a number of things. And he's going to sit there and lie and say he offered me a price match and never did. This is the worst company I've encountered. Their only saving grace has been their customer service line. Those ladies I dealt with have been amazing. Still will never use or requimend them again

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Adonis B. 
Rating:
5.0

Customer did not leave a comment.

Kate N. 
Rating:
2.0

Didn't read voice mail to know where the part was

Kirk E. 
Rating:
4.0

Very helpful even though the location was a dirty smoky tire shop.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

Michele M. 
Rating:
2.0

THE U HAUL LOCATION RENTALS NEED TO HAVE THE ABILITY TO SCHEDULE TRUCK AVAILABILITY MORE THAN 24 HRS PRIOR. WAS VERY UNEXPECTED STRESS FOR SOMETHING I SCHEDULED A WEEK AND DID NOT EXPECT ALL THE CHANGES AND INCONVENIENCES WE EXPERIENCED.

janell C. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
3.0

Customer did not leave a comment.

Allison K. 
Rating:
3.0

Had a reservation for a trailer. place we were to pick it up couldnt find our name and didnt ask how to spell it. So didnt get trailer and had to find somewhere else to rent one but at full price. Was to get a discount ... not happy and very stressful day....

JOHN C. 
Rating:
5.0

Very friendly, fast to get you checked in and out. Very personable people. Lots of room on their lot and is a great place to get into and out with a trailer. I'm totally satisfied so I wouldn't change a thing.

Donald W. 
Rating:
4.0

Customer did not leave a comment.

james H. 
Rating:
3.0

This place is filthy and disorganized. They have the usual problems with getting access to U-hauls web site to print a receipt. Takes a long time.

KIMBERLY T. 
Rating:
2.0

It was a very cluttered, dirty facility. Clerks were nice.

JUDITH K. 
Rating:
2.0

They did not have very many boxes when we asked for them. Plus, the windshield wipers needed to be replaced. They were in terrible condition. Thankfully, we didn't encounter any rain (even though is was in the forecast)

DAVID J. 
Rating:
4.0

Clean the windshields, many bug marks were on the windshield. Also, the miles allowed were not sufficient since I had to pick up in Odessa to move my daughter from Warrensburg to Kansas City. Although it is not much I was charged for 4 miles extra for this direct trip.

Leo R. 
Rating:
4.0

Customer did not leave a comment.

TRISHA P. 
Rating:
3.0

Be truthfu

STEPHANIE H. 
Rating:
3.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

WILLARD M. 
Rating:
2.0

I was charged an extra $20, although I returned the trailer on the day I was supposed to.

JD D. 
Rating:
5.0

Very nice and helpful people.

MARTIN R. 
Rating:
5.0

Walker was not real clean, it is a tire and wrecker svc. I was fine with that. Their people were very helpful and accommodating. I will go there in the future.

ED P. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
3.0

Customer did not leave a comment.

Eugene L. 
Rating:
3.0

Customer did not leave a comment.

CHRIS S. 
Rating:
3.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

Unable to rent the size equipment needed for my use. Only one 17' van available, when a smaller vehicle would have been much more convenient and less expensive to operate. A 4' x 8' or 5' x 8' trailer would have been more practical but they had no equipment in the way of hitch's available. You must already have a hitch on your vehicle for their use. I would highly recommend another location to help with your needs.

JIM M. 
Rating:
4.0

Well You Ask For It. The Customer Service 888. Number Sucks. I Wasted Two Hrs. On The Phone Just Trying To Get In Contact With The Drop Off Location In Cedar Rapids IA. I Was Given Three Wrong Numbers To The Drop Off Point By U-Haul. And After Voicing My Anger To The Last Lady I Had Spoken With' She Got A Hold Of Some One For Me' And Patched Me Through. Here Is How This Needs To Be Done In The Future. Have The Pick Up Loc. Get A Direct Number To The Drop Off Point' "Simple" Jim Worland. "Have A Nice Day"

JIM W. 
Rating:
5.0

Thanks for all your help

MICHAEL G. 
Rating:
3.0

There was no a/c in the truck we had and the tail lights didnt work properly they could have told us i couldnt even drive at night due to the risk that i might get a ticket. They could have told us these thing were not working properly and maybe discounted the price i paid good money and was not happy i normally dont complain but when i pay the amount i did and with the hot weather it was not worth it. The people at the location were very nice and polite just not satisfied with the shape the vehicle was in.

CHRISTOPER S. 
Rating:
4.0

Customer did not leave a comment.

sheila W. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD R. 
Rating:
3.0

Customer did not leave a comment.

BARBARA B. 
Rating:
4.0

Awesome

Charles S. 
Rating:
3.0

Customer did not leave a comment.

john K. 
Rating:
3.0

Customer did not leave a comment.

REED P. 
Rating:
3.0

This particular location was kind of dirty, but the service was overall pretty helpful. There seemed to be some confusion about whether the truck we rented needed an oil change, which was a little unnerving. The truck was kind of old and beat up, but the associate did go over every imperfection with us so we were aware. The only reason I would not recommend this location to a friend is because of its location. I had to drive over an hour round-trip to pick up this truck, which was fairly inconvenient.

NICOLE D. 
Rating:
3.0

The pickup and dropoff locations were fine. The customer service people who dealt with the scheduling over the phone were very rude. I talked to two different people and they treated me in a condescending manner and were not helpful at all. After dealing with these two different customer service agents and their rude behavior, I would not reccommend UHAUL to anyone. I will likely never use this company again. I asked the second agent to have her manager call me. I never recieved a call from anyone. Instead of talking to the scheduling department again, I just talked to the location I was picking up at. I would rather pay hundreds more at another moving company than support a company who allows such poor customer service to take place!

PIERS N. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

Dianna R. 
Rating:
3.0

The first time we dropped off a trailer their staff was very friendly, however the person helping this time made it seem like dropping the trailer off was a hassle he didn't need.

GWEN M. 
Rating:
4.0

It was clean for a truck/tire shop

GWEN M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

We just dropped off the truck. So did not speak or see personnel. The move went very smoothly. Will most likely use U-Haul in future. Thank you for a clean truck we picked up in Vinita Oklahoma. Very nice personnel.

MARCIA B. 
Rating:
5.0

Customer did not leave a comment.

TRENT W. 
Rating:
5.0

Customer did not leave a comment.

BOB K. 
Rating:
3.0

Customer did not leave a comment.

BRIAN F. 
Rating:
3.0

Customer did not leave a comment.

HEATHER K. 
Rating:
4.0

Make it easier to leave the parking lot. I rented a 26 ft truck with an auto transport and it was a tight turn getting out of there. It made me a little nervous.

JEFF H. 
Rating:
4.0

Customer did not leave a comment.

TRENT W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

None. There was a miscommunication regarding the number of days for the rental and they rectified the situation pleasantly and quickly. Have always had good service. Will definitely use again.

ryan W. 
No reviews have been submitted for this location.

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