Customer Reviews for Walls
(U-Haul Neighborhood Dealer)

802 reviews

501 E Main St   Duncan, OK 73533

(580) 252-2046

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(580) 252-2046

501 E Main St
Duncan, OK 73533

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

jessica C. 
Rating:
4.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Just dropped off in lot. No interaction with employees.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Very easy process of renting uhaul! Great experience overall.

Jennifer W. 
Rating:
5.0

The man In Duncan was polite and helpful and knowledgeable. Very good experience.

JOHN CHARLES R. 
Rating:
4.0

Customer did not leave a comment.

debbie W. 
Rating:
4.0

You had me scheduled to pick up at the other location and it would not let me pick up. Wasted 1 hour.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

Kaylee P. 
Rating:
5.0

The U-Haul site would not find my location so I had to call and do it it over the phone

Justin M. 
Rating:
3.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

AJ P. 
Rating:
5.0

Customer did not leave a comment.

AJ P. 
Rating:
1.0

Customer did not leave a comment.

Holli M. 
Rating:
1.0

The return location was locked up tight. A message on the door directed us to the building next door. Walking over there, the person in charge with U-Haul returns was not there and the 1 person there knew nothing about the process. After calling the 800-number, we were directed to use the U-Haul app. Using the app, the GPS address on the app was not the location we were at. After calling the 800-number AGAIN, we were told that they would mark the trailer as returned in their system. This took over an hour. Because of this we were unable to make it back to our house in time to pick up our puppy from the kennel (this caused us even more money). Also, since there was no one there, we had to manually unhook the trailer from the truck. If I was by myself, I would not have ben able to do this (since I am a female and not strong enough to lift the trailer off the ball). As it was, this was not an easy task. There should have been a jack or something/someone to help. I am not happy with this return experience. I will think long and hard before I look into renting another U-Haul truck/trailer. Luckily for me, there are other options.

Sharon S. 
Rating:
3.0

We're not open during posted open hours. They had no weekend hours. They did not answer phone calls during posted open hours. They could not provide any assistance or directions on returning the equipment.

david G. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
5.0

Daryll at Wall's Uhaul in Duncan, OK was the Best! He was super helpful...went above and beyond to help me determine what would be the best option for our moving needs. He had the keys ready when I arrived and all the paperwork ready for review. Such a wonderful help for this busy lady. Daryl made this process super pleasant!

Tommy L. 
Rating:
3.0

Lot was empty so I dropped keys in the drop box. I did call the next day because I had left my padlock key on the truck keyring and the owner came right over and gave it to me. Good service!

Don C. 
Rating:
5.0

Excellent service

greg C. 
Rating:
1.0

It did not have good customer service and I had to go back twice to get my deposit cuz he didn't have time to check in the equipment

David N. 
Rating:
2.0

Customer did not leave a comment.

David N. 
Rating:
3.0

Customer did not leave a comment.

Jessica C. 
Rating:
1.0

No one at rental for pickup at scheduled pickup time. Was unable to reach anyone about scheduled pickup. Called customer care who had trouble reaching someone. The light on trailer was not working and found this out when half way to our destination at night!!! HORRIBLE experiance!!!!!!!!!!!!!!

Jennifer M. 
Rating:
5.0

The man at Walls was very professional and kind. I also would like to mention the good help I received from the other U-haul location on 1502 W Park Ave from a young lady. People like these two makes me not want to move out of Duncan, Oklahoma:)

nannetta R. 
Rating:
5.0

Amazing experience, friendly knowledgeable professional staff that cared.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Mila L. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
3.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Rae W. 
Rating:
5.0

Customer did not leave a comment.

Marilyn T. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

Aaron O. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe R. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

Marian H. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
5.0

Customer did not leave a comment.

Kelley R. 
Rating:
5.0

NA

Pam A. 
Rating:
2.0

I would recommend facility with a caution to the user. When renting the unit, I was told that any additional boxes at the delivery point would buy back boxes. Walls in Duncan said that that is not an option. They do not buy back boxes unused and have neve bought back unused boxes. Besides the tape, all packing supplies were unused and over half purchased boxes were returned. Walls said they would be glad to let me donate the supplies to them but would not buy anything back. Staff was very friendly otherwise.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Hard to find someone if you have a question.

Richard B. 
Rating:
1.0

We called the location at 4:45 to see if they were open and they said, "Just kick it off". I wonder what would have happened if the trailer would have got stolen later!

Joe N. 
Rating:
3.0

Customer did not leave a comment.

TOM D. 
Rating:
3.0

Since someone else returned the truck I cannot rate experience,

gwen S. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
3.0

Place was closed at 1pm on a Saturday.

diane N. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
1.0

Customer did not leave a comment.

sheirlie B. 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
3.0

Customer did not leave a comment.

Cody T. 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
1.0

Well first off our card wouldn't go thru then the total came out to 243 we paid 260 the guy tried to give us 7 dollars chance then I called him on it his response was well I don't have change so I had to go get it... Then even my reservation said carnegie and the idiot only gave us 41 miles do we had to pay outta pocket for the rest when we tried to call corporate I got called an ass and we tried to call back and we're told we was rude with the previous representative ... I would never recommend uh aul to any one never mind do business with you again y'all are a rip off and need to be shut down I going to excercise my right to free speech and every social media site I'm giving you the worse review possible in hopes of saving another family the bs we had to go thru

Joshua D. 
Rating:
3.0

Improve customer service

Kaylee P. 
Rating:
1.0

Worst location I have ever been to damn sure won't be back

Joshua D. 
Rating:
5.0

Second rental at this location. Both times they did a great job and very friendly. Equipment was in great shape.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

when i did the reservation, the site recommended 6 hours, however when i pick it up the employee told me that it was a 24 hrs. Not a big deal since it was the same price. It think it will be good if you get a discount for early return. I actually only used the equipment for 3 hours and still paid for the 24 hours.

Marco T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

No one on duty when I showed up at 8am to drop off the trailer. I had to disconnect it and leave it on the property. No sign telling customers when they are open either. Perhaps a sign stating when they are open would be helpful.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

KNOBLE A. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Truck has seen its day! Dash light came on at time of rental, they had to put in oil. Truck leaked, clothes, bedding , lot got wet! Wipers only worked on high. Front end need alignment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

Laticia A. 
Rating:
5.0

Everything was perfect and easy to handle. I cannot think of anything which would need improving. They were very helpful and made certain I felt I was an important customer.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Larry E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT J. 
Rating:
2.0

The dolly had a broken fender one of the tail lights didn't work, we had to change it out at another location. The dash indicators didn't work. The guy didn't do a walk around. I was not impressed.

Tony J. 
Rating:
2.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Larry E. 
Rating:
3.0

Just dropped off trailer; no one there on Sunday, so cannot comment on personnel.

Joe G. 
Rating:
3.0

They were closed at the time did not talk to personnel

Philip L. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
5.0

Very friendly.

Patrice M. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
5.0

Customer did not leave a comment.

louis S. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
3.0

Great customer service

Jermaine K. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
3.0

Customer did not leave a comment.

Renee H. 
No reviews have been submitted for this location.

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