Customer did not leave a comment.Oscar P.
Walters Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was ready and Tu checked me in and out very quickly. I booked the trailer reservation online and everything went well. The return was especially fast, Tu was in the Parking Lot when I arrived and it took only about 2 minutes for him to take the trailer off my hitch and he completed the transaction over his cell phone. Great Experience.Warren D.
The management and sales people are EXCELLENT! The general manager runs this place VERY WELL!!!! You will not be disappointed.JAVIER C.
Customer did not leave a comment.Alex E.
Customer did not leave a comment.Marisol R.
Gentleman that prepared our rental was very friendly and helpful.Chris G.
Have the stuff at the original location KLeinwood storage.Roger M.
Customer did not leave a comment.CHINITA E R.
Customer did not leave a comment.Cameron O.
Not a thing. The representative was quick and sufficient.Elena V.
No complaintsJamil H.
we only rent the trailer for 24 hours and we had to pay for 48 because they don't open on sunday and I did not need it when I went to reserve the trailer they did not told me that I was going to pick it up some place else until 3 minutes before pic up we lost time going to this place only to be charge one moreday that we did not need ....as for other times I have make buisnes with uhaul its has been good .. thank you for let it me talk about my experience ..alma E.
Customer did not leave a comment.Jose P.
Customer did not leave a comment.STACY DENI S.
Nothing. Trailer was ready and the facility helped me hook it up and had everything processed quickly and professionally.duwayne M.
My reservation was for $234 + $5 Admin Fee totaling $239.00. When I arrived at the location I paid $309.10 & the attendant told me the extra charge was in case I went over my mileage & if not I would be reimbursed.john R.
Customer did not leave a comment.manon S.
Customer did not leave a comment.SERGIO P.
Jeffery at the Kingwood location is a life saver and his customer service was impeccable! Highly recommend this location. Thank youHELEN W.
tldr: poor reservation and customer service on corporate level, Walters Rd location good RESERVATION GUARANTEE should apply twofold to the fact that I reserved an appliance dolly and did not receive one and that I originally booked an in-town 6'x12' trailer and appliance dolly on Friday Aug 21st, instead ended up with an overly large and 3x more expensive 15ft truck rented 1 way on Aug 29th. This specific location was good, corporate uhaul reservations and customer service FAILED MISERABLY and I barely was able to move in time despite reserving in advance. Customer service has neglected to call me 3 times after telling me to expect a call from a representative. Please follow through with your word and greatly improve booking and customer service for the next customer.JONATHAN L.
I was rented a truck that should NEVER have been on the road. We didn't make 40 miles before the gearbox had to be replaced. 15% variance to left front wheel. Brake fluid replaced was BLACK and had rubber and particulates in it. They refused new brakes or calipers or drum smoothed because they were within 1-2/1000th of an inch legal knowing we had over 1000 miles to go through mountains. A very frightening experience for 2 woman. Oh and no dash lights to make up any time. Passenger will be 70 next week and my dog is 12-1/2. I'm over 55. It was supposed to be a fun road trip for us girls for 2/12 days and ended up being a 6 day nightmare.KATHERINE A.
Customer did not leave a comment.THERESA H.
Customer did not leave a comment.Gwen G.
this location wasn't no better. after spending 230.00 in gas he told me that I had to put more in it. then he said I went over the mileage so I was charged for that. My entire experience with U Haul sucked!!! I couldn't return it back fast enough. I'm never using U Haul again!!!arnita C.
Customer did not leave a comment.AKELA A.
Customer did not leave a comment.MARK A.
I spent quite a bit of time on-line with the specifics of my rental, then had to wait at pick-up for all of my information to be re-entered into the U-Haul system. This has happened before, and I have found the reservation confirmation number and the time taken to generate it is not helpful in smooth delivery of services. The pick-up location owner was very apologetic, but it took us about 45-60 minutes before we were finished with the transaction. I do not believe this was his fault, but due do to deficiencies in the U-Haul system.Claudia H.
Over charge for dolley equipment not used or requested. Check in/out took longer than expected.