My pickup was moved to this location, which put it farther away from my loading point. The gentleman was nice, but gave me the wrong keys to a truck smaller than what I paid for. Had to go back for the correct keys. The truck was extremely filthy and sticky, there was trash in the cab as well as in the back that had to be cleaned out. I had drop off location set to the town I was moving to, but it was changed by the man at the desk to his sister location 40 miles away from my final location. I was unable to turn my truck in when I was done and had to wake up extra early to call the first location open. I had less than 2 hours to speak to someone and correct returning location to someplace local, and return my truck. I ended up having to pay for extra miles because of the switch up on both my pick up and drop off location, 30 extra miles between both changes. I otherwise would have been able to keep my rental within the alloted complimentary mileage.Alicia A.
Walters Auto Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Houston, TX 77067
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- 2.5 Average Customer Rating
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Way too expensive for one day rental.Oscar E.
I was given the wrong truck at the pickup location. When I tried to correct the mileage before leaving the pickup location, the system would not let me update the mileage and the representative did not know how to correct it. So he sent me to another location and that's where they discovered that I was assigned the wrong truck number, and that was the reason for the mileage discrepancy. The manager at the other location was able to correct the issue, but the overall process took over an hour to get resolved.William R.
Trailer was ready and Tu checked me in and out very quickly. I booked the trailer reservation online and everything went well. The return was especially fast, Tu was in the Parking Lot when I arrived and it took only about 2 minutes for him to take the trailer off my hitch and he completed the transaction over his cell phone. Great Experience.Warren D.
The management and sales people are EXCELLENT! The general manager runs this place VERY WELL!!!! You will not be disappointed.JAVIER C.