Customer Reviews for Walton Security Storage
(U-Haul Neighborhood Dealer)

351 reviews

1630 S Broad St   Monroe, GA 30655

(678) 635-2130

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 635-2130

1630 S Broad St
Monroe, GA 30655

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

BILLY S. 
Rating:
5.0

Very helpful and professional.

James R. 
Rating:
5.0

Customer did not leave a comment.

LYNN B. 
Rating:
5.0

Lady in the front was VERY kind and helped me get exactly what I needed

AMBROSIA M. 
Rating:
3.0

We were frustrated with our U-Haul experience for this rental and I don't think it's fair to say it was an issue with this U-Haul location. We were attempting to rent a U-Haul vehicle in the Greensboro area and when we booked initially we were set up to pick-up the truck in Buckhead. Prior to pickup we were moved to the Monroe location which is almost 30 miles further away. That doesn't seem right when we are being charged for mileage! Also, on the initial inspection through the website there were warnings about being charged for cleaning. Our standard of "clean" is different that what you are looking for. We thought the interior cab of the vehicle was disgusting. Obviously it wasn't for your inspections (otherwise the vehicle would have been cleaned better).

Lars W. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

They were very helpful and friendly.

Mary G. 
Rating:
5.0

The .79 cents per mile is extremely expensive, and should be adjusted. In this economy, that price is unreasonable.

Phillip E. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
1.0

I want my trip refunded. I was charged $1097 for a two day rental at 142 miles!! The woman at the facility, Alita, was extremely rude and unhelpful. The entire experience was unacceptable. I told her and another associate the odometer was wrong. They said it wouldn't be a problem then they proceed to charge more than $1000 to my bank. I want that money refunded by end of day Tuesday, 3/9. And I want my entire trip refunded. I do not expect to pay a cent for being charged this erroneously.

Lindsey V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Nothing everything was good and the ladies was very friendly

Alexa H. 
Rating:
5.0

The tire monitor system said it needed to be checked when we picked it up that day. I hope it was checked for the next person. Also, the last time we rented from this location we were told we could return it after hours and it would be no problem. This time we returned it after hours and we were billed double the rental charge and insurance.

Jason L. 
Rating:
1.0

The Representative at location was rude first of all. SECONDLY, I only had the truck an hour...returned it right back, the lady came out with her clipboard..like she was going to inspect the truck at point of return...instead she went back inside...never checked the truck out...i got the truck at 10:30 am...returned at 11:40 am...on a full tank, as I received it...they didn't send me a receipt of checkout until Monday morning...when the truck was returned...during open hours Saturday morning...I kept trying to call the number after I returned the truck, to see what was taking her so long to check me out...seems like she took the phone off the hook, bc I kept getting a busy signal...then receive a bill back Monday morning...with a gas charge of $7.00...when I took a picture of the gas showing full and odometer reading upon return...will never get a uhaul from these people again...called the 1800 uhaul number...several times Saturday morning in regards to her not checking the vehicle back in...and they didn't understand why, she hadn't checked the vehicle in upon arrival as well....

Ruberta J. 
Rating:
4.0

Vehicle had a very low/leaking left front tire and the check engine light remained on throughout...However, service was very helpful, location and facilities were great

James M. 
Rating:
5.0

Na

MARVIN F. 
Rating:
5.0

Customer did not leave a comment.

KERRY B. 
Rating:
3.0

Customer did not leave a comment.

Hai T. 
Rating:
5.0

Not sure of anything. Very satisfied

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Ms Ruth was the best, I was there at opening and everything was clean and ready, Ms Ruth was friendly and professional. She is why I will use this location again and recommend it to my friends.

Roland P. 
Rating:
4.0

Ruth was friendly and the rental process was painless and quick.

Timothy B. 
Rating:
5.0

Great experience, everything went quick and smooth all the way. Will definitely do business with Uhaul again.

Bruce A C. 
Rating:
5.0

Did not have blankets and I wanted someb

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Adrienne B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
1.0

Don't double charge people

Brittany H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Just pay attention to every customer needs to help.

Evette M. 
Rating:
3.0

The van we were given had an idling problem. I put it in park, but left it running so I could get out to open a gate. Before I could pull through, the van died. Then after pulling in, doing the same thing so I could close the gate behind me, it died again. Driving down the road if you take your foot off the accelerator, it idles down like you're braking, but you're not. Just wanted to let someone know.

Alicia C. 
Rating:
1.0

No one there to assist with unhooking trailer and clerk very very rude had to get another customer to help with unhook why your trailers have no jack is bryound me very disappointed

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
4.0

Post prices, so that people will not go in thinking they are going to pay twenty dollars for a truck. Sixty dollars is a long way from twenty.

Tonia B. 
Rating:
4.0

My original reservation was for a uhaul location in Winterville - when I got there they did not really have the equipment. They edited my location to Monroe which as another 45 minutes of driving.

Stephanie R. 
Rating:
4.0

Need more uhaul equipment and moving supplies

David W. 
Rating:
5.0

Very friendly and helpful staff

Gretchen T. 
Rating:
5.0

There was a question about the fuel level upon return. I asked her to move the truck to the level ground and check it again, she did and it actually had slightly more than when i rented it. She corrected the charges. Superb customer service.

James W. 
Rating:
5.0

The staff was pleasant, knowledgeable, and helpful. Enjoyed renting from this location.

Mike G. 
Rating:
5.0

Very nice customer service

Carla B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

Parkietha R. 
Rating:
3.0

i reserved online and when i went to the location to pick up it took at least a hour, what is the purpose of reserving online..

Angela L. 
Rating:
1.0

Customer did not leave a comment.

Latasha L. 
Rating:
4.0

Customer did not leave a comment.

Marie M. 
Rating:
5.0

none

Diane K. 
Rating:
4.0

When putting gas in to take back to 1/2 tank, the fuel hand would not move and suddenly jumped to full. I contacted them and explained what happened and asked for a fuel credit. They said someone would call but never did. Did not get credit.

brenda A. 
Rating:
5.0

All expectations were met!!

RUDOLPH M. 
Rating:
5.0

N/a

Danielle T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
4.0

Customer did not leave a comment.

philip S. 
Rating:
5.0

Great experience my first time renting and if I had to move again. I would come to you guys first no question.

Steve F. 
Rating:
3.0

Customer did not leave a comment.

Nancy S. 
Rating:
3.0

The people were nice but no one came out to inspect the truck with me. It had a lot of physical damage but they said not to worry about it because I took the insurance coverage. As an owner of an insurance agency, I was shocked to hear their answer. ALSO: The truck didn't have one drop of oil in it.

BRUCE W. 
Rating:
5.0

Everything was excellent

antwuan S. 
Rating:
5.0

Customer did not leave a comment.

Mary Lou M. 
Rating:
1.0

This office location was closed at arrival. A young guy did come to the fence and gave me instructions on how to leave truck and put key in drop off slot in office door.

DONNA P. 
Rating:
1.0

There will never be a next time.

CINDY T. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
1.0

Customer did not leave a comment.

Chris B. 
Rating:
3.0

I was charged 5 days and only had it half a day on Thursday and returned it on Saturday morning.

Kevin A. 
Rating:
2.0

Customer did not leave a comment.

James A. 
Rating:
1.0

Person on site need to trained in dealing with public ! I asked a few simple Questions and was told she was U HAUL and told me I had a ATTITUDE !! I am not that type of PERSON ! I worked with public all my life , in retail sales, law enforcement and owner of a retail store . She was rude and disrespectful !! I am 78 yrs old and I have seen a lot , this type person does not need to representing major company !!

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Edwin H. 
Rating:
5.0

Great experience!

james D. 
Rating:
5.0

Great customer service! Friendly staff!

Matt J. 
Rating:
2.0

Before I was given the price the representive swiped my card. I was charged $74.00 that was an expensive amount. I was told before I arrived that I would be getting the smallest uhaul.

BERNITA C. 
Rating:
5.0

Customer did not leave a comment.

Edwin H. 
Rating:
3.0

They left before 3:45 no one was there . There Web site says 5:00. We did drop key in box but 3:45 Sat afternoon there should of been someone there. That is not good customer service.

Josh S. 
Rating:
3.0

manager was not helpful with showing how to connect trailer to truck. had to connect it myself without help

Johnny F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Very nice customer service...explained everything easy fast service picking up uhaul and dropping off the uhaul...excellent overall

Cherry R. 
Rating:
5.0

My original reservation was somehow changed by Uhaul. I received a text the evening before informing me that the truck would be available for pick-up at 5:15 PM the next day. My original pick up time was 1:00 PM. I informed them that this was unacceptable. The manager gave me a number to a person higher-up. Before I could reach him the manager called me to let me know that she had made arrangements and my truck would be available at my originally scheduled time. Excellent service!

Mike G. 
Rating:
5.0

Great experience for monroe. Friendly and very helpful staff

JAMES S. 
Rating:
3.0

Do not charge for 2 days if only used 1.

ashley T. 
Rating:
5.0

Natalie was fantastic and a great help setting things up, as well as working with me to extend the rental for another day. THANKS!

Tim S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

I went to get the tow dolley. The employee at the location was very unhelpful.She was more concerned with telling me her personal affairs than taking care of the rental.She explained to me how she cut the head off her daughters stuffed animal and how she was up all night playing video games.Im not the least bit interested in her life I was there to rent a Uhaul product.After I returned the tow collect to a different location Uhaul Store Conyers Ga which was 10/15 miles out of my way since the employee told me they no longer had soon for the Dolley at that location I must take it to Conyers the employees there at Conyers location informed me I should have gotten a discount since I was hello g Walton Storage.I called back to Walto. Storage that employee began screaming on the phone telling me that Uhaul is crazy and she was not refunding any money to me. I just don't understand the complete unprofessional manner which this was handled.

RONALD E. 
Rating:
5.0

Great service .Great staff.

REBECCA H. 
Rating:
2.0

Customer did not leave a comment.

AMY N. 
Rating:
5.0

Customer did not leave a comment.

Sylvester E. 
Rating:
3.0

The people at this location were very polite and helpful. I am very happy with that experience but not with the U-haul experience. My reservation was at a Loganville site for a 17' truck. In Loganville I was told they had no truck for me. They helped me find a truck but I had to drive to a different location and settle with a smaller truck. With the smaller truck I had to make more trips moving which ended up costing me more money. I also had to go almost immediately to the gas station because it was at 1/4 tank at pickup. Then I had to sweep out the truck before I could even start loading because it was so dirty. I was happy to get a truck, but in an already stressful situation I feel like the experience with u-haul added to the stress and was just very inconvenient overall.

Lisa H. 
Rating:
5.0

na

DANNY R. 
Rating:
3.0

Owner was rude and not helpful at all. Did not have the utility dolly I reserved even though I reserved my items well in advance ONLINE. Very unprofessional.

Billie J. 
Rating:
5.0

Customer did not leave a comment.

Jeanne G. 
Rating:
4.0

Overall a excellent experience renting a pull behind trailer. Staff friendly and accommodating.

Jack B. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

MIKE C. 
Rating:
3.0

Customer did not leave a comment.

julie W. 
Rating:
4.0

na

DANNY R. 
Rating:
5.0

The lady that works there is fantastic and provides great customer service!

SUMIT P. 
Rating:
5.0

Ruth couldn't have been better. She was extremely helpful and went above and beyond the call of duty several times.

Glenn V. 
Rating:
5.0

Customer did not leave a comment.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

JOSH C. 
Rating:
4.0

Customer did not leave a comment.

Wade J. 
Rating:
1.0

The Lady at the front desk, her name was Ruth. Was unfriendly and rude, Both over the phone and in person. She did not show us the truck nor did she tell us our drop off time. She gave us no information at all.

Doyal K. 
No reviews have been submitted for this location.

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