Customer Reviews for Walts Auto Service
(U-Haul Neighborhood Dealer)

261 reviews

3673 Victory Dr   Columbus, GA 31903
(S Of Hwy 185)

(706) 687-3366

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 687-3366

3673 Victory Dr
Columbus, GA 31903
(S Of Hwy 185)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ellen M. 
Rating:
3.0

Customer did not leave a comment.

RYANNATHANIEL C. 
Rating:
5.0

Good work installing the trailer hitch. All equipment functioned @ 100%. Thanks, NH

NELSON H. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
1.0

Have the representative to be more mannerable and professional. And follow guidelines

REGINAL D. 
Rating:
4.0

Good job!

ANTHONY W. 
Rating:
2.0

I did not enjoy the smoke-filled office at Walt's.

Kevin B. 
Rating:
1.0

Limited availability. Mud in bed of truck. Can had dirty floor. Unit could not be lock due to lock was in poor condition. A closer location to my residence had plenty of available trucks and we didn't find out until after we had rented. I was told a total price and was not given a choice of add-ins at pickup location.

JIMMIE W. 
Rating:
5.0

On point.

PAUL B. 
Rating:
1.0

Customer service and patience and kindness

Bridget W. 
Rating:
5.0

Customer did not leave a comment.

NANCY P. 
Rating:
5.0

I had a 26' truck reserved. After being called and told the day before the rental I would have to go to a different location than the one I reserved I was not very happy. I arrived at that location at opening (10am I originally wanted 9am) I was informed they did not have the truck either. I was instructed to call customer service. Then after getting the run around I told them I would take a 20' truck. This location didn't have that either. So I had to go to another location again. I was finally taken care of at walts. However the overall experience was trash to say the least. Walts was great but uhaul, having me run around to three different locations and not having what I reserved weeks in advance leaves me not wanting to use the company anymore.

Doug R. 
Rating:
5.0

Customer did not leave a comment.

Christine T. 
Rating:
5.0

The service at Walts Auto was great!!!

allan T. 
Rating:
3.0

Customer did not leave a comment.

Tevita F. 
Rating:
4.0

Manager was very helpful and polite.

Melanie M. 
Rating:
5.0

Absolutely great care. Took great care of me after a long road trip.

David M. 
Rating:
5.0

Customer did not leave a comment.

richard N. 
Rating:
5.0

The gentleman that set us up with the u-haul was very polite and accommodating. Would definitely recommend this location to anyone moving.

Marion B. 
Rating:
5.0

N/A

devon H. 
Rating:
4.0

Customer did not leave a comment.

WENDELL F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
4.0

Customer did not leave a comment.

Jerod M. 
Rating:
2.0

This is am Old Auto repair shop and not clean. Relocate to another location. Plus they did not have on board equipment I requested

Ronnie K. 
Rating:
3.0

CLEANING Trucks before servicing them

river S. 
Rating:
5.0

Customer did not leave a comment.

Winifree W. 
Rating:
5.0

Customer did not leave a comment.

LETICIA S. 
Rating:
3.0

too far from where I live. I just happened to need it there. I have several closer to me.

Mickey T. 
Rating:
5.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Newton M. 
Rating:
5.0

Customer did not leave a comment.

gelacio R. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The only problem I had with the drop of was the first location they sent me was further away then the second and they still charged me over mileage on both places so instead of being over 9 miles we over 10 miles either way the second drop off was way better then the first address they gave me

April R. 
Rating:
5.0

Lower your rates...

William M. 
Rating:
3.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

very nice people work there

KYMBRLY M. 
Rating:
5.0

Customer did not leave a comment.

Kian G. 
Rating:
5.0

Everything was very easy. Thanks

robert A. 
Rating:
4.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
3.0

I dropped off trailer after hours so I did not talk to any one. Lay out of property made it easy to drop off and park trailer. My experience was very good over all. Pickup went easy, my trip I had no issues with equipment and return was easy too,

lance C. 
Rating:
4.0

No much, it's an old garage but the staff is friendly and helpful.

HUBERT H. 
Rating:
5.0

It was grea t

richard M. 
Rating:
5.0

Rather than say the location was not clean and inviting, I would say that there is room for improvement.

chuck M. 
Rating:
3.0

Customer did not leave a comment.

MARCOS L. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Nothing.

arturo C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Will use this location again.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

TIONNA E. 
Rating:
1.0

The truck was on a half of tank and he's trying to say more gas than what it was was in there I WILL NEVER USE AGAIN

jemon J. 
Rating:
3.0

Older gentle men but very friendly and helpful. Although the location isn't what is expected their service very much made up for it

Erik N. 
Rating:
5.0

Customer did not leave a comment.

Carol V. 
Rating:
3.0

Customer did not leave a comment.

Andrew A. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The truck had alot of ants in it??The guys were nice at the pick up location. The drop off location well one of the young men could use a little customer service training. Tone is everything!

Angelia M. 
Rating:
5.0

Fast and friendly service. In and out efficiently. Price as promised

David T. 
Rating:
3.0

Customer did not leave a comment.

anthony W. 
Rating:
4.0

Customer did not leave a comment.

robin G. 
Rating:
2.0

I like renting from the unhaul location on 10th Ave In Columbus. I originally placed my reservation at that location online, but apparently all of the reservations was taken. I was sent to Walt's Automotive on Victory Dr. And my overall experience wasn't good at all. If I ever need another unhaul in the future, I will never ever go back there.

Lisa D. 
Rating:
1.0

The truck was nasty, driving it was awful, running bad

David R. 
Rating:
4.0

Well I know they had to pick it up from another location so I can't really say much about this location but the location they picked it up from needs to check out and service their trucks better I had so many problems with that truck on the way up there it sucked

DON G. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Very nice owner.

SCOTT H. 
Rating:
4.0

Was able to get the job done. Satisfied

April A. 
Rating:
5.0

Customer did not leave a comment.

Jake K. 
Rating:
5.0

The people were very friendly and provided excellent customer service, even going above and beyond.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

karen M. 
Rating:
2.0

This was NOT the location I made my reservation for. Had to drive almost an hour (to and back) to pick up from this location.

Nicole P. 
Rating:
2.0

U-Haul changed the rates from my previous use a few weeks prior. If you U-Haul is unable to receive equipment on a Sunday they should not charge the consumer more. I posted the same thing twice just to double my chances of you reading this.

Daniel M. 
Rating:
5.0

Super friendly!!!

WILL R. 
Rating:
5.0

Walter and Roger were excellent!!! You'll find no better service or folks more knowledgeable that Walter's U-Haul in Columbus, GA!!

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

ARIEL B. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
3.0

Customer did not leave a comment.

Anne W. 
Rating:
5.0

Customer did not leave a comment.

ron F. 
Rating:
4.0

Make sure that the pick up locations have a up todate on what equipment they really have.

robert A. 
Rating:
5.0

The pay wasnt good. .99 a mile local. It cost me more in miles than than it cost to rent the truck. Maybe the first 15 miles should be free. Cause the mileage starts from pickup and ends at dropoff. The majoriry of my miles were from the truck pickup location to my actual pickup location. My pickup location to my drop off location was 7 miles.

SHEERON R. 
Rating:
1.0

Classic case of a business taking advantage of military by over charging us. I took a video of everything (to include referencing a date and time just in the beginning of the video just in case they try to say that we couldn't prove when it was dropped off). Everything was fine and within the mileage limit, appropriately fueled at drop off, the cab was cleaned, and there was no damage to the "Mothers Attic." Still charged an additional $130. We were told in Clarksville that we could drop it off at any location in Columbus. Will be taking

Gregor I. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Good man

TOJIDDIN R. 
Rating:
5.0

Friendly and very helpful.

Cynthia P. 
Rating:
3.0

Customer did not leave a comment.

AMANDA L. 
Rating:
5.0

Customer did not leave a comment.

Courtney F. 
Rating:
5.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

Excellent service upon return. Quick & easy drop off!

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

stacee L. 
Rating:
3.0

Customer did not leave a comment.

Paris T. 
Rating:
4.0

Customer did not leave a comment.

William E. 
Rating:
3.0

Customer did not leave a comment.

Ron H. 
Rating:
2.0

How about giving out a truck that has a charged battery. When I signed for my new house I was starting the moving process and the truck died on me. I had to call a friend to get jumped every time I need to go somewhere with it. I had to leave the truck on for 3 hours just to get a charge on the battery which drained my the gas. In which I had to pay 36 bucks on the truck where I should of paid 15-20 at most. Horrible expirence. Will def consider and business next time I move!

Kerwin F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

Riggie E. 
Rating:
3.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

Customer did not leave a comment.

Da'Nette S. 
Rating:
5.0

I was very satisfied, would have liked to pick up closer to moving site, and may have found one for next time.

lawana M. 
Rating:
3.0

Customer did not leave a comment.

wiggins K. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
No reviews have been submitted for this location.

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