Customer Reviews for Wami F&F Auto Sales
(U-Haul Neighborhood Dealer)

70 reviews

392 Maxham Rd   Austell, GA 30168

(678) 905-8475

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 905-8475

392 Maxham Rd
Austell, GA 30168

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Listening to the customers moving needs

Edyth S 
Rating:
2.0

The customer service was okay I paid for a dolly that I never received the mileage in the system was completely to what was on the truck 101037 but actuall 101043 when I received it

Tyanda H 
Rating:
3.0

Customer did not leave a comment.

Timothy S 
Rating:
1.0

The service was exceedingly slow. It took 45min alone to get my license on file and pay for the rental/ sign the contract. The employee didn't give me my license back and I had to turn around after leaving to prompt him. My dad was helping with the move and the employee immediately showed him respect but was patronizing to me; the sexism was rude and made a slow process even more frustrating.

Laura B 
Rating:
2.0

The guy there didn’t know what he was doing & told me he couldn’t help me hook up the trailer. I’m a 63 year old lady & I couldn’t lift it to put it on. He did manage to help after I kept asking him.

Charlayne D 
Rating:
1.0

No employee on site. Long wait. Poor communication

Donna G 
Rating:
2.0

The actual truck is fine the process to get the truck is ridiculous. It should take 2 hours on hold to get the truck. The process needs to be changed the GPS location is ruining everything.

TREYGELL S 
Rating:
1.0

Rental equipment was not with the truck. When I called to confirm my reservation with the location ahead of time I was told everything would be fine, but rental equipment was not included. In addition, when I showed up to pick up my truck, the locks on the boxes were incorrect, so my pickup code did not work with the lock on the box containing the key to my rental truck. Because this was before office hours, I had to spend almost 60 minutes at the location dealing with customer service via the phone in order to access the correct key and then to confirm with customer service that my rental equipment was not with the truck. I was not able to pick up rental pads or dollies before my moving help arrived.

Abigail P 
Rating:
5.0

Customer did not leave a comment.

Justin D 
Rating:
1.0

Check in on app doesn't work. Customer service 24/7 Teri let troubleshooting

dereck g 
Rating:
2.0

When arriving to pick up my uhual they stated that they didn’t have a truck for me & told me to call uhual. while i was on the call, they told me that they figured it out. they said that the person who has the truck was supposed to return it the night before but didn’t. so they resigned me to the other truck that they had. upon pick up, the photos provided were of a completely different truck than the one i received, but the license plates matched. i was on a short time frame & had to use the truck, but this truck was not safe to drive & should be looked at & repaired before re-issuing. the passenger side mirror is shattered & the driver side mirror spins in a 360° every time you break. making it so that you have to roll the window down to turn it back. very disappointed with this experience.

Allanah T 
Rating:
1.0

There are 3 businesses being run out of one room and no one was very helpful or friendly. Glad to get out of there safely!

Anthony N 
Rating:
5.0

Customer did not leave a comment.

Christopher F 
Rating:
1.0

I have paid and have my receipt 10 days later you guys tried to debit 53 dolkars, 29, dollars. Ghats Fuad

Lameskia J 
Rating:
1.0

Make instructions clear, and don’t just give the keys if you didn’t let the customer finish the paper work

Jonathan F 
Rating:
1.0

I told the man that I didn't think I could back up the truck with the tow on it. He seemed annoyed that he had to try. He didn't get off his phone the whole time and almost cut the truck in half by not paying attention. I finally said I would do it and then he tried to tell me how while still on his phone. Woman was nice but also too busy on the phone and with others. I just wanted to leave asap.

Melinda S 
Rating:
5.0

Customer did not leave a comment.

Melvin H 
Rating:
3.0

The younger fellow I worked with was very professional/friendly.

Mark P 
Rating:
4.0

Customer did not leave a comment.

Leigh K 
Rating:
1.0

Customer did not leave a comment.

Mathew M 
Rating:
1.0

The agent pushed reservation back too far so I could not use the truck share so has to use the agent which I think was a teenager and he was so slow and smelled. This caused me to have to take an alternate route because traffic was horrible by the time he finished checking the truck out.

Nathaniel W 
Rating:
1.0

Hire people that wants to work and be helpful to the customers. The lady was very unprofessional, she didn’t know what she was doing and wasn’t trying to answer my questions I had.l

Darnel D 
Rating:
3.0

Customer did not leave a comment.

Beneditt A 
Rating:
1.0

Horrible service, nasty trailer

CRISTA R 
Rating:
5.0

No one was there when I dropped off the truck.

Patrice F 
Rating:
2.0

Had to put oil in the truck! They were nice, but on the phone and had to wait between phone calls to get waited on

Joan P 
Rating:
3.0

Customer did not leave a comment.

hazel h 
Rating:
3.0

NA

LARRY G 
Rating:
3.0

Customer did not leave a comment.

Austin R 
Rating:
3.0

Customer did not leave a comment.

NIKEEA P 
Rating:
3.0

Customer did not leave a comment.

donald R 
Rating:
5.0

Customer did not leave a comment.

Cordaryle B 
Rating:
4.0

Customer did not leave a comment.

Cheryl B 
Rating:
5.0

Customer did not leave a comment.

Ariel W 
Rating:
1.0

The staff was Jon existent. I was left rondo everything on my own. I like renting from uhaul but will never go back to this location.

Stephen N 
Rating:
5.0

Customer did not leave a comment.

YADIRA P 
Rating:
4.0

Keep commitments on guarantees for a vehicle and tiype

William P 
Rating:
3.0

I was charged for equipment that I did not receive. The location on the gps took me to a totally different place. It was terrible.

SHANE F 
Rating:
4.0

Customer did not leave a comment.

Eric A 
Rating:
1.0

Had to change location late min. Bugs on passages seat.

Randy J 
Rating:
2.0

train rep better slow,also wanted to charge 20 dollars to help me connect trailer.I never was told this before,its in uhauls better interest to make sure equipment is hitched properly to avoid an damage to anyone.

PATRICK H 
Rating:
2.0

Had to squeeze trailer into parking spot and had no help in unhooking trailer from my truck.

Thames J 
Rating:
5.0

Customer did not leave a comment.

Eric I 
Rating:
5.0

Customer did not leave a comment.

Edward M 
Rating:
3.0

Customer did not leave a comment.

Scarlet J 
Rating:
3.0

The Owner was very pleasant. Helpfull

BETTY D 
Rating:
5.0

Customer did not leave a comment.

Natiliea A 
Rating:
4.0

Customer did not leave a comment.

Corey W 
Rating:
3.0

This location worked out well. The previous location Marathon/ Hiram GA did not. They rented the unit reserved by me out from under me. The attendant said so sorry we only hold for 30 minutes. I wasn't late

Willard W 
Rating:
5.0

Customer did not leave a comment.

Emmanuel B 
Rating:
4.0

It was a bit hard to see the sign from the busy road. Luckily, we saw the truck, which confirmed that we were at the right location. Our GPS had a hard time picking up the exact location, so we missed the entrance the first time.

James H 
Rating:
1.0

A lot of playing on property. Was not provided a copy of the rental agreement before it had been purchased. I was told a different rate per mileage then actually charged! Would not recommend! Also charged for a blown tire on property even though I had insurance added on for instances as such!

brentn s 
Rating:
3.0

It took going to 3 location's before getting what I needed, 21/2 hrs of going one to another.

Shelia E 
Rating:
5.0

Customer did not leave a comment.

AIDA D 
Rating:
1.0

My location was changed after I picked up the truck, to a location that I specifically told the employee I would not be at twice.

SHELIA s 
Rating:
4.0

Customer did not leave a comment.

Tayler L 
Rating:
1.0

The check-in process took too long. It was as if he was unfamiliar with the system. Also, he could not tell me what the insurance covered. My return process seemed to go ok until I received the invoice with an extra day of charges. The person handled my return did not enter it into the system until several hours after I left. I tried the multiple phone numbers listed for this business but the number had to change and was not listed. I went back right before they closed to just to be told that I had to call a number to get the extra day refunded. I called the number I was given but it did not at all seem like a business. I was assured that I would receive a refund and email confirmation. That was last night (2/17 at approx. 7 PM) and I have not received an email as of 2/18 at 4 PM. I will NEVER use this location again. PLEASE LISTEN TO THE BAD REVIEWS...I DID NOT AND I REGRET IT!!

Menya C 
Rating:
1.0

Absolutely not! My experience was pick up and drop off were both extremely frustrating and understandable. I will definitely not use Uhaul in the future unless I have zero options.

Grady P 
Rating:
3.0

This was nit our “guaranteed” location. I was very displeased and incredibly inconvenienced to have to travel to get our uhaul. Would love to discuss on phone.

Marvalane I 
Rating:
5.0

They were perfect. I pulled up on them and lucky they had one available. The service was excellent and fast. I only used it for a couple of hours and brought it right back. If I need a U-Haul again i will most definitely be going back.

gregory g 
Rating:
1.0

They charged me to fill the truck up 120 $ and I took it back on 3/8 of a tank like my contract stated.

brian m 
Rating:
1.0

Very Rude. The truck was given to me dirty which I explained and he threatened to charge me $25 if I didn't sweep it out.

Salina R 
Rating:
5.0

Customer did not leave a comment.

Cynthia E 
Rating:
1.0

They charged me twice for the truck rental. U-Haul refuses to get my money back in my bank account. This company instantly takes my money but takes 5 business days to deposit it back. You all are in error and did nothing to fix it, a complete failure. This whole renting process stuck of diarrhea. This was the WORST truck rental experience in my life!

Jason M 
Rating:
1.0

This location was beyond unprofessional. I was told the wrong information and ultimately felt swindled. The entire moving process went from easy, which I usually expect from Uhaul, to a total nightmare and utter inconvenience. I will not be recommending this location to anyone.

JAZMYN S 
Rating:
5.0

Thanks for your help in making my move easier. By being flexible you assisted me greatly in arriving on time to collect the u-haul trailer which was a good distance away.

Jonathan N 
Rating:
1.0

Truck I rented had a check engine light on, and didn’t steer straight at all. Facility did not have the equipment that I paid for (dolly, furniture pads). Staff could. Or communicate well and didn’t seem to know how the rental process worked at all.

Kalvin F 
Rating:
1.0

Get someone with more experience or train the current staff.

Sylvia B 
Rating:
5.0

Customer did not leave a comment.

Barbara M 
Rating:
3.0

Customer did not leave a comment.

Henry H 
No reviews have been submitted for this location.

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