Before you send people there, make sure someone will be there. No one was there,, and uhaul had just moved us,, we had to drive to another location because there was not a truck there, which we had reserved 3 months ago. So we get to the 2nd location, no one there and we called, left messages and finally got a # where a nice lady, Veronica, helped get a manager over to get us a truck. Very nerve racking morning. When we were on a schedule.SUSAN F.
Customer Reviews for W&W Management Group LLC
(U-Haul Neighborhood Dealer)
Phoenix, AZ 85017
Services at this Location:
- Mon-Fri: 9 am - 1 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/18/2022 - 5/31/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Threva H.
There was no one there to assist and they forgot the dolly forcing us to go to another location for that.Cameron G.
Customer did not leave a comment.Daniel F.
My reservation was for 9 AM. The guys at that location didn't get there until 10 AM pushing my day back by an hour. This is a phoenix location in July - they later in the day the hotter it gets. That's what I was trying to avoid. The office had no AC and looked a complete mess under construction. The truck wasn't even ready and they made me wait while they swept it out (didn't mop it). And the cabin of the truck smelled like feet. It also looks like they double charged me. I have one posted transaction of 101.06 (matches my receipt). And another pending transaction of 99.41 (hopefully this falls off and doesn't get charged to my account). All in all this was a horrible experience.Brandon H.
Customer did not leave a comment.BREVIN C.