Rental process requires internet connectivity to U-Haul, but cell service in that location is almost non-existent. I could not, for example, upload photos of the trailer. Location should make WiFi available for a smooth transaction.
BRIAN H
Customer Reviews for W&W Power Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will be doing business with U-Haul again
JAMES RExcellent customer service. The lady that did the rental was super nice and informative.
David HAlways a pleasure to rent from Ms. Wilson. Never any hassles. Runs the numbers to see if there is a less expensive option and her equipment is always top notch.
PHILIP BLady was very nice
JAMES LMore availability for truck size at particular locations is needed. Overall it was a good experience considering it was last minute.
Delebony SHave the closest drop off to address that person is going to
DAVID WMy truck was not ready and was reserved 4 days in advance!! Cost me extra trips to pickup and over an extra hour in mover expense!!!
MICHELE FAttendant was courteous, professional and knowledgeable. No recommended improvements.
LAUREN NI always use this dealer. There is a dealer 5 miles from my home and I come here. Very friendly very accommodating very easy in and out. The service I receive at this dealer is the reason I drive the extra distance to do business with them.
KEN ECarol is a great customer service representative thank you
AILEEN Ethe reason I give this places a poor rating the lady that work there was not nice at all I did not get any of my money back I forgot to sweep out the back of the truck I could use some that money back yes it was late they was working on the roads I will never go there again
CLARA CN/A
ALICIA LW&W is easy to work with. Friendly. Will use them again in the future.
JASON Bn/a
MATTHEW BClerk was friendly and helpful
DAVID MFor everything is very convenient and works really well for the lady that helped me out after store hours I just called and she said that she be right there in 10 minutes for that really was nice of her to come and help me out with a tow dolly for I really appreciate everything and may god keep on blessing her for her help
GREGORY MGreat customer service. Everything went perfect.
JAMES SService was excellent. Highly recommend this location.
PAUL KEverything was ok
LAKISHA GThis place is excellent. Carol who I spoke to. Did a fantastic job. Got me in and out in just a few minutes. Explained everything and made the whole process great and easy. I also recommend anyone to add the extra insurance when renting. It's really worth the extra few dollars just in case.
CHRISTOPHER RUhaul return app needs fixed
CHARLES WTrailer lacked both safety chains
JASON WVery kind and down to earth people.
MICHAEL PHighly recommend.
KENNETH KThe lady was very nice and quick had me in and out smoothly and quick.
CRYSTAL HNeed locations that stay open later
ELDON SWe have dropped off to Mrs. Carol before, and was our first choice to do business with her again. Thank you!!
MARC SThere is nothing to improve for the next customer.
FALISHIA DNo suggestions
DAVID CI was called in the morning that personnel would be on site til 5pm to assist with drop off. I arrived just after 4 and no one was there. I dropped the trailer in lot with others, no keys to turn in so I have no idea if anyone ever acknowledged receipt.
JOSHUA RMet all our needs 100%!
JEFFREY BThank you.
JEFFREY BConsideration which I did receive
MAURICE BGreat experience
PHYLLIS NBoth locations great customer service. 5 Stars!!!
CHRISTOPHER KGreat rental location and very nice person at this location.
ROY Gvery helpful service
Scott BAdd a dolly with truck for heavy lifting
JOSHUA CVery good and knowledgeable about my needs
JAMES BSame you did for me. Thanks
ERMEST CMy experience was pleasant quick and everything went as planned, I could not ask for better service👍
TYLER DCarol is very nice and she works hard to get customers what they need and when they need it.
GREGORY CAlternator began failing intermittently on day 4 and failed for good on day 5. Service was prompt and got me back home but I lost a day of moving.. Repair was made the following morning and I resumed the moving .
NEAL CNever leave
Sherbet SNothing
CATHY EVery easy in and out. Didn't take long very friendly good people .
KEN EQuick and easy drop off.
Mike SExcellent service and enjoyable experience all around
Steven Nn/a
Carl SIt was on a saturday when I rented the truck and the Lady ask how long I would need it for and I told her for 3 or 4 hrs but she told me that they closed at 1pm but where I was going to go to pick up a Piano and the Lady would not be there until 4pm but anyway we got the Piano and I returned the truck and was charged a $20 fee for returning it late and I thought that this was a little over board .
GEORGE WThe people were very nice !
Benjamin PEverything was great at that location too.
Tim TThe woman that helped me was phenomenal. She kept her store open 10 later than usual waiting on me to get there. On top of that she was super friendly and caring. She was the best uhaul representative I have ever rented a truck from and I rent trucks almost everyday. Thank you so much
CHARLES JThe truck was clean but it had a warped rotor or something wrong that made it shake violently every time I used the brakes. This was very dangerous mostly driving through the mountains.
Kenneth Z