W&W Power Sports
(U-Haul Neighborhood Dealer)

Rating:

5.0

All the rental vehicles should have tow hitches with the option of different ball sizings.

Rating:

5.0

Not a think it was great dealing with you guys thank you

Rating:

5.0

Carol was very nice and courteous. She went above and beyond to make sure I had what was needed.

Rating:

5.0

Carol is a no-nonsense business person who I really enjoyed meeting.

Rating:

5.0

Needed extra time and they were fantastic about extending our time out. Great customer service! Very friendly and a great help!

Rating:

4.0

Friendly helpful staff

Rating:

5.0

The lady helping with the rental was nice and assisted me with an issue. This location was convenient and the vehicles were good.

Rating:

1.0

I never rented at this location. Stop sending me emails for other persons accounts

Rating:

1.0

I am disgusted. Rented a uhaul for a move from NC to NY. When I got to NY my 900.00 mattress was ruined. I filed a claim for the loss or at least part of it. Sent photo's of the damage. I think the water came up from underneath the truck on one side. Got a letter in the mail today that the insurance doesn't cover water damage. Maybe the trucks should be checked periodically for these kinds of things because now I am out alot of money for my mattress and it should have been covered if the truck was faulty. So a word to the wise, if it's going to rain when you move, you may as well not take the insurance, bevause it's a waste of money. It's not my fault, but I sure am paying the price for it. J. Betz

Rating:

5.0

Great experience....all good

Rating:

5.0

Nothing. Carol @ W&W Powersports was very nice & helpful & went out of her way to make everything easy for me. Highly recommend.

Rating:

1.0

The lady was very rude to me. The truck was not clean and she didn't come out to check it with me. I also thought I phrased moving blankets but she said they were rented. I did not read anything that said they were for rent. I called twice the customer service number and both time they hung up on me after being on hold for more than 10 minutes. I am not happy at all and will not be using or referencing uhaul again.

Rating:

5.0

Always nice to work with!

Rating:

5.0

The truck we rented had alignment issues and squeaked the whole trip. The truck need maintenance. The pick up and drop off location was very helpful. I feel I may have been over charged accidentally though.

Rating:

5.0

NO IMPROVEMENT IS NEEDED FOR THIS LOCATION. SERVICE FROM THE STAFF WAS GREAT. IT WAS EASY TO RENT THE TRUCK AND THE STAFF WAS VERY EFFICENT. I WILL RECKAMEND TO LOCATION TO OTHER PEOPLE.

Rating:

5.0

Nothing

Rating:

2.0

I never used the dolly and was charged for it for two days.

Rating:

4.0

My problem is with with corporate. I put the gas needle exactly where it was when I picked it up, yet your computer generated position for where the needle should be is 9/16. So I got charged $18.75 for gas I never used. There was a charge for extra miles which I did not object to because I took a slight detour. Gas change was outrageous, will NOT use again.

Rating:

5.0

The service was superb and prompt. I was able to get in and get out without hesitation. The representative knew what she was doing and stayed extra time to make sure I got everything.

Rating:

1.0

Customer service was poor. If i make a reservation three weeks prior to the date i need, you would think someone would be able to call me beforehand to tell me know that they do not have one. Instead they waited until the day before, to inform me that they do not have the uhaul i requested.

Rating:

5.0

5 Stars; they were courteous, very helpful, and willing to go the extra step. Will use them again if I need to! The only thing I can say negative, and this is a reflection on Uhaul and not the individual local retailer as they were stellar in their customer service, is that if you do not have an item you need to let people know ahead of time in a reasonable manor. An hour before my pickup time after I drove 2.5 hrs to the location where I was going to need to pick up the item is not reasonable. This issue is indicative of Uhaul seemingly trying to book an item and hoping they can locate one or someone will drop it off in time for your pickup. The store did upgrade me to a trailer vs the dolly at no extra cost, but had there not been anything available I would have waisted 5 hrs of driving time. Again the local independent retailer had nothing to do with this, this was all the National Uhaul Booking Center. 5 STARS to W&W Powersports Uhaul booking service: not so much.

Rating:

5.0

Excellent , professional service & a super nice lady who helped me & made my rental very easy ... Thank you so much !

Rating:

2.0

The windshield on the inside was very, very, very dirty. I had to clean it because I could barely see in the dark when the headlights were shining. The windshield wipers did not work very good at all either. It was raining and they did not go smoothly up and down at all, they did a very poor job removing the water. She put it down as a half tank of gas and it was below half a tank when I received it. It was a hair above 3/8. The motor also made a strange noise as I was driving down the highway. She also told me she was going to have the truck checked in before 1 if I dropped it off at night , but I received a call saying it was late even though it was already there. She did not check it in like she told me she would. Sorry for all the negative comments, but I am being completely, 100% honest! The lady behind the desk was nice at least and the truck did get the job done. Those two things were positive.

Rating:

5.0

The woman at the location was very polite and very knowledgeable about the equipment

Rating:

5.0

I'd like to thank the woman that helped on this operation, the service was excellent and nice customer service. I would definitely recommend this place. Thank you my friend ??????

Rating:

5.0

Show up and they will take great care of you

Rating:

5.0

Another 5 Star experience with Carol at W & W Sports today in Randleman NC. Carol is on top of her game with great customer service! Highly recommend!

Rating:

5.0

Great customer service. Carol is extremely proficient and handles customers the way they should be treated. Highly recommend and would use this location again.

Rating:

3.0

I was slightly overcharged there was something on the agreement that I did not accept but they still charge me for it

Rating:

5.0

Very good service and will use this location again.

Rating:

5.0

Nothing. Carol at the Randleman, NC U-Haul was extremely helpful and pleasant. A Great experience.

Rating:

3.0

I didn't have any issues with the sight, but the uhaul app wasn't working and the supervisor I spoke with was not helpful or kind. An hour later, I was finally switched to a new person and was able to unlock the truck.

Rating:

5.0

The lady was very very nice we were well please thank you so much!!!

Rating:

1.0

When I arrived to pick up my order, the appliance dolly and furniture dolly I ordered was not in the truck. I ordered 24/7 one-way pick up and drop off. I had to wait until the person got there so I could get the dollies I ordered. They only had one, the appliance dolly. I did not get the furniture dolly but was still charged. After I was finished with the truck I tried to return it at a location close to my new home as was instructed by the 24/7 share. When I got to the location and signed into the account I was instructed that I had to return it to the location I picked it up at which was an hour away. I took the truck the hour to the pick up spot. Then the other day I got an email charging me an additional 16 plus dollars for mileage. Over all I am very disappointed. I was not only charged for a dolly I didn't get but also additional mileage I would not have had to go had the 24/7 share had worked as it was supposed to.

Rating:

3.0

The truck has an exhaust leak and the fumes could be smelt in the cab. The truck also was burning oil on the engine and smoke could be seen when you came to a stop. There is also a abnormal sound coming from the brake booster when you apply the brakes.

Rating:

5.0

Working with Carol was wonderful. We had an unfortunate change of plans and she went above and beyond to help us. Her concern and attentiveness were greatly appreciated.

Rating:

5.0

Awesome ...Carol was excellent..

Rating:

5.0

This is the only logical U-haul location. HOWEVER...I would use it if there were 20 locations and all of them were closer! Carol is terrific! She deserves accolades from the U-haul main office! I am putting my name because I want people to know this review is legitimate! My name is Winona Stalvey.

Rating:

5.0

Nothing needs improvement Carol goes way above and beyond to help you out

Rating:

3.0

Unforeseen expenses that I had not planned for. And the rental sign said 30.00 for rental not 89.00

Rating:

1.0

Never could get her to answer phone or email. Overcharged Then started trying to take extra money out of my account. Get a new location if I was you I will be call bank and police in the morning

Rating:

3.0

The turn signals on unit I rented were switched to the wrong sides, I was stopped by Arkansas Highway Patrol.

Rating:

3.0

Neatness could be improved but the personnel were very helpful.

Rating:

5.0

I could not ask for a better experience.

Rating:

3.0

Continue good customer satisfaction

Rating:

5.0

The service was great. The folks at the rental location answered every question I had. They helpful and expedient.