I reserved a truck rental for 8:00AM to be done on my mobile device upon arrival. When I got there, I did what U-Haul told me to do, but the U-Haul website said I would need to wait another hour until 9:00AM when the store opened to give me the key to the truck. Why did U-Haul let me reserve a truck for 8:00 if the store needs to be opened in order for me to get the keys? I don't understand. It says 24-7 rental, but I guess that only applies if someone is there to give you a key.Steven D.
Customer Reviews for W&W Power Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Madison W.
Customer did not leave a comment.ROB S.
Customer did not leave a comment.LARRY G.
Carol is the only person I prefer to rent from! I know I will always receive the upmost professionalism and quality!William S.
Customer did not leave a comment.OscarB P.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.William S.
Customer did not leave a comment.Elizabeth D.
Customer did not leave a comment.MATT M.
Customer did not leave a comment.TROY A.
Good people and very helpful - they helped change my hitch ball to the proper size.KIMBROUGH H.
Customer did not leave a comment.John K.
Easy in and out. No waiting essentially. Friendly servicemarc P.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.MISTY C.
Customer did not leave a comment.John B.
Customer did not leave a comment.Lisa O.
The lady that helped me was very nice and courteous and even helped me hook up the trailerDONALD N.
Customer did not leave a comment.Douglas T.
Customer did not leave a comment.HUSTON T.
Customer did not leave a comment.RENEE C.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Donald O.
Customer did not leave a comment.LORA S.
Customer did not leave a comment.ROBERT A.
Very nice place and very helpful.James B.
Customer did not leave a comment.Richard M.
Confirm bookings.KAREN P.
Very nice and courteous pick was fast the support was great. I recommend Mikemichael B.
There was no one at the location and the door was locked, and I couldn't get the website page to show my location so I could check it in myself (yes, I had followed the instructions to allow it to share my location with the webpage). I was able to call the worker as there was a number on the sign, and they talked me through unhooking and unhitching the trailer from my car. I'd not done that before, and it almost fell on my foot. Yikes. Also, I felt very uncomfortable with the HUGE banner in the store window for Trump 2024. That's not welcoming or inviting, and is inappropriate for a location serving ALL the public. I've always had great service from every uhaul location, and even the dirty one has friendly, helpful people (it is a repair shop, so it has â€œatmosphereâ€ and I was fine with that). I was surprised at all the missteps at this location and will try not to use them again.Mimi Y.
The woman that did the process was very unwelcoming and had an unpleasant demeanor the entire time my husband and I were receiving our uhaul rental. There were 3 trucks of the same size available at the time; 2 pristine looking trucks and 1 that was very dirty and dusty inside and out. Of course we were given the dirty one and once we discovered that, we politely asked for one of the clean ones instead. She sucked her teeth, huffed and puffed, grumbled, and gave us major attitude the whole time she was switching the trucks over and was extremely unprofessional. Then as we were inspecting the second truck before we took off, she came out and angrily started sweeping the massive amount of dirt from the original truck she tried to give us onto our vehicle that was sitting almost directly behind it with our children in it. I would not recommend this location to anyone. It is truly sad that people still act like this in 2022. By the way, my husband and I are both black. Discrimination is very much alive and thriving in the good ol' city of Randleman, NC. The only reason I gave any stars is because this was convenient for my family. I wish their business the best of luck, but she has definitely lost my family and anyone else I know as future customers.Dexter D.
Customer did not leave a comment.Jeremy A.
Customer did not leave a comment.KEITH L.
Customer did not leave a comment.ANTHONY K.
Again a very professional , friendly woman !! Really nice .Keith L.
Awesome customer serviceDennis L.
What a nice professional experience!ROBERT N.
Customer did not leave a comment.DARRIN V.
I was told to leave it for check in the next day thought the person that checked me in. However, the messages per Uhaul said I would be charged if I didn't check it in myself. I opted to check it in. Just something to be aware of. But overall, not a bad experience.KAYLA C.
Customer did not leave a comment.STEPHEN H.
Miss Caroll was so helpful, gave me name of a local moving helper that worked great. My move was very successful .Matthew H.
Quick efficient courteous service. Pleasant helpful people.Jerry N.
Customer did not leave a comment.JOHNATHAN C.
Customer did not leave a comment.KEVIN K.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.CHRISTOPHER H.
I was told if we returned the unit on Saturday we would only be charged for one day. The unit was returned Saturday and I was still charged for two days.DONALD F.
Customer did not leave a comment.SHEA F.
Customer did not leave a comment.Ernest D.
Can not give Carole enough praise! She is always beyond helpful and so professional. The Randleman location wouldn't be the same if she wasn't running it!WILLIAM S.
Carol, the owner/Mgr. Of this location does a superb job! She works hard to try to get you into the exact equipment you need. I highly recommend her for your moving needs.GUS S.
The lady who works this is the sweetest and most helpful. I have used this location at least 3 times now and have never had any issues. Would definitely recommend 👌HEATHER M.
Customer did not leave a comment.Shannon S.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Dyann M.
Customer did not leave a comment.SHELIA M.
Customer did not leave a comment.CHRISTOPHER K.
Nothing. Service was outstanding and hospitable. Just happy to be able to get a truck of the right size in short notice. Our original 15' truck reservation was "upgraded" to a 20' truck which is more truck than I can drive. The 15' truck was perfect for the move and I was happy W&W was able to provide.RICHARDPHILIP O.
Customer did not leave a comment.bill R.
Customer did not leave a comment.STACIE G.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.Ronald H.
Carol was greatMICHELLE C.
Very friendly wod rent from here againJUSTIN G.
Make sure the gas in the truck matches the gas on the print out form you get when you rent .AMANDA R.
This location was difficult to do business with. They weren't present at the location and didn't answer phone calls.SHELLEY B.
Customer did not leave a comment.Timothy T.
Thank You For the Help!JERRY T.
Customer did not leave a comment.AUGUST B.
Customer did not leave a comment.RUSTY T.
Overall it was a good experience. When we needed to make changes in our reservation there were glitches but it worked out in the end when we contacted U-haul by phone.GARY M.
Customer did not leave a comment.Regina P.
Customer did not leave a comment.KAITLYN S.
Customer did not leave a comment.JACKSON B.
I was completely content with the service, the fact that she came in on Easter Sunday, to rent the vehicle to me, says a lot!JAMES H.
Customer did not leave a comment.Sara H.
Customer did not leave a comment.MATTHEW S.
Just wanted to say that the individual working at this location was great. She went above and beyond to ensure my rental. I had to change the date of the rental multiple times and she made sure I was taken care of each time. She also showed up early on a Saturday to get me the keys to my rental. The place of business didn't open until 9:00am, but she was there at 8:00am.LEGRAND W.
Make sure locations have all equipment that was offered online. This location did not have furniture Dolly's but the website offered them.CHARLES P.
Customer did not leave a comment.REBECCA P.
Customer did not leave a comment.BRENT H.
Customer did not leave a comment.wendy B.
Great and friendly staff way to deal withFred M.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.EDISON J.
Awesome place the get your u haul equipment very friendly and goes above expectations!!!FRED M.
All the rental vehicles should have tow hitches with the option of different ball sizings.NICHOLAS S.
Not a think it was great dealing with you guys thank youJOSEPH K.
Customer did not leave a comment.RAYMOND V.
Customer did not leave a comment.ANGELA L.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.Kamara S.
Carol was very nice and courteous. She went above and beyond to make sure I had what was needed.JAMES C.
Customer did not leave a comment.JUSTIN H.
Carol is a no-nonsense business person who I really enjoyed meeting.robert B.
Customer did not leave a comment.Jacob R.
Customer did not leave a comment.CASEY R.