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LESLIE W
Customer Reviews for W&W Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly. The vehicle rented was out of alignment so bad they had to get me a different truck. Not the same one I ordered a much larger one. Didn’t need or want a larger one but they had no other options. Customer service went down hill from there. Much to many things to report would rather have a call back to discuss. Although these small businesses that are operating UHaul rentals are doing a great job I would not recommend UHaul if other choices are available. I will be writing a review to explain in full what happened with customer service and the roadside assistance failure.
MICHAEL JThey were friendly and very nice. They made getting the truck simple.
TIMTHY ATruck needs a serous brake job. I was concerned more than once that it would not stop in time and I brake well in advance if a stop. It could have been cleaner on the inside.
Lori FNo personnel just a empty lot with small sheds and stuff for so,
JACOB SThey didn’t check the trailer in for over 24 hours after it was returned, and the only reason they didn’t cause I called customer service and requested they speak with him as I had not received my confirmation email as we returned it on the 2nd day
Leisa mI rented a 10' truck and car carrier, picked it up at W&W. I am a 79 year old cancer patient with breathing problems. I had to load and secure the vehicle by myself because the help was more interested in sitting in front of an electric heater. Truck check engine light was on and shook bad when braking. Worst experience ever.
RICHARD RGreat folks. Listened to my concerns about the equipment. Highly recommend.
Robert EStay with the rate that I first got and clean the trash out from the previous occupant.
Jay TCould not print an itemized receipt.
RICHARD DFriendly customer service
CHRISTOPHER IIt was pouring rain and the truck had a leak in it. Called U-Haul to let them know and request some sort of credit since we had already been loading since 6am and the truck was almost full. We didn’t want another truck since we had a 5 hour drive ahead of us to Florida. Spoke to 2 people that couldn’t help us. I will not be using U-Haul again!
Jacqueline GEverything great! Friendly and professional
KAYE SThe provider was kind and professional. Would recommend this location higher than all the rest in town
Brian PThe staff at this location was very friendly and professional. I highly recommend this U-Haul location.
Gary CThe Vietnam Veteran that works this location is an invaluable asset to Uhaul, very polite, very helpful, and would recommend anyone to him. We also appreciate his service to our country!
James RTake time to explain receipt process
Jay SThis gent is a bit cantankerous. He seems to take offense when asked for a printed receipt. I reported to him that the 26" truck develops a distinct shake at any speed over 50 MPH. There is also another problem with the truck that I did not mention. Whenever you turn on the lights (like when it rains) half the dashboard goes dark. Most of the data goes black. This is the third time we've returned equipment to this location. I asked if he was going to inspect it but he chose not to. We returned the equipment cleaner than we got it and with no damage, etc. he said we didn't need a receipt because it would be emailed. When traveling we don't always have access to email, especially to print it.
Patricia KPretty laid back. I asked if anyone wanted to inspect the trailer, etc. I asked if there was any paperwork and he said I'd get an email. I'd feel more comfortable if someone signed off on the equipment after using it. Got in my SUV and went home. It worked out, I guess.
Lawrence KUhaul is bad business I paid 69.61$ to get the truck 3rd day they charged me 227.17 then when I took it back they charged me 243.00$
Haven LGreat service
CHARLES MWe dropped off the vehicle dolly when we got to Dothan then the truck the next day after unloading. Everything went well.
Lawrence KConvenient 24 hour drop off.
Kimberly GGood experience good truck check in the Lady and Wilbur who helped me were real helpful
Sean MCharged a $28 fee after drop off even though again we were charged $25 for up to $5000 in damage protection. Trailer and dolly were returned clean as well so no idea where this extra fee came from. He also didn’t even look inside while we were there so how can he say we left it any way but clean. Not even sure if that’s what the charge is for just guessing since the charge was not described nor did we receive an email explaining the charge. Trying to call customer service to get an explanation was a joke as the wait time was 30 mins and they never picked up when we waited.
Megan DWe had to go elsewhere to get moving equipment we added to the order
Patrick SDid not have hand trucks and blankets we reserved. Got a bigger truck than reserved, but not a problem there. No issue with location.
charlotte bAnother great experience. Very friendly and helpful attendant.
Anthony PHave different size trucks in stock.
ANNIE FThank you
MICHAEL BOverall I was very happy with the entire process
Johnny WI was charged extra fuel after uploading pictures to show fuel level was not what the contract showed. I left truck with more fuel than pickup and was still charged extra. Very poor experience.
Bogdanel RVery nice people to deal with, very efficient. A pleasure to meet and work with!
Daniel PMy original reservation was not available at the time of pickup so I was redirected to this location. They had the truck I needed but they didn't have any furniture blankets or the dolly I needed. Needless to say Uhaul made my move a lot harder than it had to be.
John BNo one there to help remove the equipment.
RONALD TTell the customer that there will be a extra charge for gas that is used,before they take the truck. Give the customer the price that they will be paying when they bring the truck back. Telling a customer to go to their email to see their bill instead of telling them the total why they are standing there . Leaves a very bad taste in their mouth.
Dirk WThe agent gave me incorrect information on pickup so I was at the wrongdoing pickup location. On top of the I had to reschedule the truck because I was late. You need to change it from. 24 hour pick up if you can’t pick it up after the reserved time! I don’t think the online process was explained to me at all! I was lost and unsure the whole time. I’ve use your services for years but this has been the worst I’ve experienced
Quanita PI first talk to the Uhaul on andrew ave told them I would pick up wensday.. Went there and no one was there get a call and she said the equipment we wanted was broken .. We did call Uhaul.com and they fixed my problem and hooked us up...Please let the andrews ave that they messed up on customer service..
BARBARA OThe U Haul website is not user friendly. The pickup location personnel had a difficult time navigating it to complete my transaction.
Frank SNone
Johnny CI received a rental truck that was dirty. I cleaned the unit and was charged a cleaning fee upon returning it even though it was far cleaner than what I received. I am still waiting for U haul to refund the funds from equipment that I paid for and didn’t need.
Mikal MVery nice customer service
Bessie MI don’t have a problem with the pickup location I have a problem with your company it cost me more time and money because of delays and repeated phone calls. I’ve never had this problem in the past and I better not be charged for one dime more on miles or rental
GEORGE FGood old fashioned Southern Hospitality..
Norman MNothing. The staff was awesome. They went over and beyond in helping me to get trucks for my recent move. I’m so thankful to them!!!
Melanie BNothing, the staff at this location went over and beyond for me in getting the trucks that I needed! I thank them so much!!! They were awesome!!!
Melanie BExcellent customer service was received from Mr. Norman Whiters and Mrs. Denise Willis. If equipment is needed again I will contact Uhaul as my first choice. Very easy to deal with
Jacquline VStaff was very courteous and helpful.
Larry BThis location has been consistently excellent.
Paula LGetting everything done online was nice other than the verification process. It took 3 different codes before one was accepted. The folks we dealt with in Dothan were very nice and helpful.
holly f