I was charged extra fuel after uploading pictures to show fuel level was not what the contract showed. I left truck with more fuel than pickup and was still charged extra. Very poor experience.Bogdanel R.
Moving Truck Rental in Dothan, AL at W&W Storage Solutions
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Dothan, AL 36301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Very nice people to deal with, very efficient. A pleasure to meet and work with!Daniel P.
My original reservation was not available at the time of pickup so I was redirected to this location. They had the truck I needed but they didn't have any furniture blankets or the dolly I needed. Needless to say Uhaul made my move a lot harder than it had to be.John B.
No one there to help remove the equipment.RONALD T.
Tell the customer that there will be a extra charge for gas that is used,before they take the truck. Give the customer the price that they will be paying when they bring the truck back. Telling a customer to go to their email to see their bill instead of telling them the total why they are standing there . Leaves a very bad taste in their mouth.Dirk W.
The agent gave me incorrect information on pickup so I was at the wrongdoing pickup location. On top of the I had to reschedule the truck because I was late. You need to change it from. 24 hour pick up if you can't pick it up after the reserved time! I don't think the online process was explained to me at all! I was lost and unsure the whole time. I've use your services for years but this has been the worst I've experiencedQuanita P.
I first talk to the Uhaul on andrew ave told them I would pick up wensday.. Went there and no one was there get a call and she said the equipment we wanted was broken .. We did call Uhaul.com and they fixed my problem and hooked us up...Please let the andrews ave that they messed up on customer service..BARBARA O.
The U Haul website is not user friendly. The pickup location personnel had a difficult time navigating it to complete my transaction.Frank S.
I received a rental truck that was dirty. I cleaned the unit and was charged a cleaning fee upon returning it even though it was far cleaner than what I received. I am still waiting for U haul to refund the funds from equipment that I paid for and didn't need.Mikal M.
Very nice customer serviceBessie M.
I don't have a problem with the pickup location I have a problem with your company it cost me more time and money because of delays and repeated phone calls. I've never had this problem in the past and I better not be charged for one dime more on miles or rentalGEORGE F.
Good old fashioned Southern Hospitality..Norman M.
Nothing. The staff was awesome. They went over and beyond in helping me to get trucks for my recent move. I'm so thankful to them!!!Melanie B.
Nothing, the staff at this location went over and beyond for me in getting the trucks that I needed! I thank them so much!!! They were awesome!!!Melanie B.
Excellent customer service was received from Mr. Norman Whiters and Mrs. Denise Willis. If equipment is needed again I will contact Uhaul as my first choice. Very easy to deal withJacquline V.
Staff was very courteous and helpful.Larry B.
This location has been consistently excellent.Paula L.
Getting everything done online was nice other than the verification process. It took 3 different codes before one was accepted. The folks we dealt with in Dothan were very nice and helpful.holly F.
Very welcoming and hospitable.Dianna C.
Excellent trailer. No issues at alllee F.
great the way it is thank youNIKKI M.
Not loose the original reservation. It was not the place of pick up, it was the phone operator. They got everything all messed up. Truck and pick up location were fine.Candace G.
The pickup experience was an ordeal. Went to where I had called to rent on Montgomery highway, Dothan, Al.Spent 30 minutes in line only to be told that my trailer was at location 10 miles south of where I was. Went down there, got trailer, only to be told they had no pads that I had reserved. They called and found a location with pads that was on my way. Total time picking up trailer and pads: 1 hour 45 minutes. Everybody was nice, but this delay put me behind and messed up part of my plans.GARY B.