Customer Reviews for Warrington Business Center
(U-Haul Neighborhood Dealer)

141 reviews

120 Chiefs Way Ste 1   Pensacola, FL 32507

(850) 438-8003

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 438-8003

120 Chiefs Way Ste 1
Pensacola, FL 32507

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service skills of the team that assisted me were amazing!! They are very knowledgeable, friendly, and extremely helpful. I truly appreciate all the time and assistance they provided.

JOY P. 
Rating:
5.0

Everything was as expected. Quick service with no wait.

DENNIS W. 
Rating:
4.0

The only thing I can think of would be to provide newer box trucks. The pickup I rented was essentially brand new with just over 5,000 miles on it; the 15' box truck had about 97,000 miles, but even though it had more experience it was in good condition.

BRUCE J. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

GARRETT B. 
Rating:
1.0

My service was beyond unacceptable. The company was unable to rent me the vehicle online due to the location being closed. Once I called the customer service line they were not able to help even though I had the reservation number and they had it in there system as well. The company had me wait 2 hours before they finally sent me to another location to be helped. They did not compensate me for my time even thoougghad movers waiting at my home being paid by the hour. The customer service was poor at best. I was very unhappy and would not recommend anyone this location or Uhual in general. They have lost a customer.

LETAURIA P. 
Rating:
3.0

Customer did not leave a comment.

WENDELL M. 
Rating:
5.0

Customer did not leave a comment.

Xiaolun C. 
Rating:
4.0

Customer did not leave a comment.

Derdia M. 
Rating:
5.0

Customer did not leave a comment.

KARYN O. 
Rating:
5.0

N/A

JEFFERY S. 
Rating:
5.0

excellent overall experience...

MARY L. 
Rating:
5.0

The staff were helpful and friendly. Service was above and beyond.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

ED CALVIN JR S. 
Rating:
5.0

Customer did not leave a comment.

DAN C. 
Rating:
5.0

Good location of to rent from.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Quick and easy rental location

BARRY S. 
Rating:
5.0

Very nice

Randy M. 
Rating:
5.0

The call center sent me to a uhaul 50 miles away and I had to pay a taxi 60.00. When we arrived back with the uhaul truck there was a uhaul rental 1 mile from where we were with the same truck ( more than 1) which made me very frustrated. Other than that all was good.

Annie A. 
Rating:
4.0

i reserrved at the locatioon next to airport. at the last minute I am told go to the other side of town. the uber cost me 30 dollars from airport and 70 dollars back from u haul to airport. i normally pay 16 dollars for the location next to airport. this was not fair to me. i did email Uber customer service with no replay.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

GUY M. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON B. 
Rating:
3.0

Are use the contactless drop off, which I found very helpful, however customers need to be informed that there is a Cox communication office nearby which interferes with downloading your website, customers need to be sure to turn off their Wi-Fi connection on their phone in order To be able to use that service, other than that I was satisfied

Brenda K. 
Rating:
5.0

I will never use online U-Haul again I was on hold for 30 minutes to reschedule my pick up time and then when I got to the location I had to call again because I could not start the online check-in process even though I turn my GPS on and download the app when I finally got a hold of someone on the customer hotline which was 30 minutes later they referred me to another person I was on hold there for 10 minutes and after that the online check-in process was resolved regardless I feel like the online process was a waste of my time and I would not recommend it to anybody the staff at the place I picked it up at are nothing but helpful but Uhaul‘s online process needs some renovations

Frederic P. 
Rating:
5.0

Friendly and helpful. Truck was in great condition and ran well. Staff was professional & knowledgeable. Would definitely recommend this UHaul location.

DAWNA B. 
Rating:
5.0

Agent was very friendly and ready to assist.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

I didn't not want insurance but it was charged anyways. Otherwise it was good.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

BONNIE D. 
Rating:
5.0

The guy from when I walked into the door until he handed me the key was so professional I enjoy doing business with him I felt very important and he looked at me as far as my time was very important and make sure to get me in and out the door as quickly as possible

Frank O. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
3.0

Customer did not leave a comment.

Noreen N. 
Rating:
5.0

Excellent Customer Service and Friendliest staff at this UHaul location. Highly recommended for anyone looking for a great Uhaul experience.

Thomas A. 
Rating:
3.0

Initially I had no complaints or problems. They were helpful and very pleasant. Then, I realized that I was not given the moving blankets I paid for. They had to credit the entire charge from my credit card and recharge the new amount. This maxed out my limit and left me on the road with no gas money or money for lodging. Then it was a fight between the business practices between uhaul and my credit card institution. A nightmare! Niether one cared and claimed they were only following protocol.

Alesandra V. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

The return attendant was very helpful and knowledgeable

GLEN A. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

THE BEST TEAM OF PROFESSIONALS UHAUL HAS IN THE ENTIRE PENSACOLA AREA. I KNOW, IVE BEEN TO SIX OTHERS. AND AS A FREQUENT CUSTOMER , I PREFER THEM-- BAR NONE. I COULDN'T DO MY JOB WITH THE FLEXIBILITY, EASE, AND CONVENIENCE WITHOUT TOMMY AND HIS TEAM. THEY ARE A RARE FIND AND IM GLAD THEY'RE ' ON MY TEAM'!!! 👍👍👍👍👍

Delena D. 
Rating:
4.0

It is a smaller facility but by far customer service is everything expected and more. No over charges when payment comes through, your credit card or bank account, unlike other big rental company's in the area.

PHILIP K. 
Rating:
5.0

Every step was seamless! Great customer service and supplies loaded and ready to go. Prompt, professional and very helpful! Highly recommend this location and will definitely use again.

Linda K. 
Rating:
5.0

Nothing that I can think of. The experience was quick and thorough. The people there were extremely helpful in getting the trailer hooked up and making sure I was good to go before I left. I will definitely use this location the next time I need a rental.

ROMANO K. 
Rating:
3.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

No improvement needed. This was a repeat rental at this location and was short notice. I used the app to reserve and this time was much smoother than the last. I was in and out on both the rental and the return.

Frank C. 
Rating:
5.0

Super Friendly and helpful team at this Uhaul Location. Highly recommended for all your Uhaul rental needs.

Thomas A. 
Rating:
5.0

I am an ex-uhaul manager and found their service outstanding! Very professional and the equipment new and exceptionally clean.

Ronnie E. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Very nice people

George J. 
Rating:
4.0

Some one smoked in the pickup. Luckily I could drive with the windows down. Very efficient operation. I think that pickup needs a tuneup check after a hard drive on the I-10 for 100 miles. Stalled, run rough, and tranny was mis shifting a little.

George L. 
Rating:
5.0

Customer did not leave a comment.

Dhrupad S. 
Rating:
5.0

Customer did not leave a comment.

Joy K. 
Rating:
5.0

Customer did not leave a comment.

janet P. 
Rating:
5.0

Excellent customer service and extremely helpful staff here at this location. I wish all locations had a staff that was this friendly and helpful.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Equipment was located at both ends of the strip mall so immediate recognition of the shop was confusing. Staff did recover an item that I had left and made my day. Overall a god experience.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Herman H. 
Rating:
5.0

Great service.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Amber Z. 
Rating:
1.0

Got charged for miles we did not put on. No contact about our experience. Complete lack of concern for us. Truck was in bad shape and transmission was shot. Also got charged for the cleanup fee we were only being honest about it being.

Ashley M. 
Rating:
1.0

Customer service is terrible!! Picking up the truck through the mobile app was a breeze. BUT once we returned the truck the customer service Tommy Armstrong didn't greet us just accused us of damaging the truck with scratches. My boyfriend and I explained to him that there was no way we damaged this truck because we haven't been anywhere with the truck like trees or tight spots to cause it. We picked it up Friday night and everything is how we picked it up. Two other customers were there are well, he friendly greeted them but we didn't even receive the same common courtesy. Ourselves we are African Americans and the other customers were Caucasian, so that felt very racial biased from our standpoint. Even with insurance we bought to cover any damages to the truck our integrity wouldn't allow us to damage the truck and deny it! A horrible customer service experience and I STRONGLY wont recommend this uhaul location to anyone! Nor will I look into any future services with Uhaul.

Lambert B. 
Rating:
1.0

None of the employees were wearing masks or following CDC guidelines.

Jodie C. 
Rating:
4.0

I enjoy using the mobile app to self check my rental. Its alot better then dealing with an agent. But at this location [agent] was very professional and willing to help, with out the sigh and "silent sound effects" u get from alot of the agents at uhaul. I believe he was the manager or supervisor, if not he should be. I was struggling to get my code right to get my key out of the locker. I went in and asked for help and he [ agent] came outside and assisted me and I was on my way. When I came back to return my truck again he saw me struggling with the app and what to do next and it was Storming, He came right out and again helped me. [ I wish I had his name] 🤙🏾 So thank you to him for his great customer service🌺 uhaul needs to find more employees like him. Because when your on the clock , its always customers first. [ you'll never get that type of service in Las Vegas. Or anywhere ealse I've rented from because I rent from uhaul frequently in alot of different places.]

Sherrylee G. 
Rating:
4.0

The place I actually got the trailer from was great (Chief way). The place I scheduled my pick up at in West Pensacola was terrible. They changed my pick up location without informing me so I wasted the trip to their location and then waited 15 minutes to talk to the only rep in the facility. His attitude was horrible even before he told me I was at the wrong location even though 1) that's where I scheduled the pick up and 2) they had the equipment I needed. The guy was complete jerk. Didn't even give me the address of the location I had to go to after waiting to be told they changed it on me and didn't inform me. Can't repeat it enough, the guy that “helped me” was a jerk. He. Is. A. Jerk.

Timothy K. 
Rating:
5.0

Friendly and fast customer service

Tosha P. 
Rating:
5.0

Customer did not leave a comment.

Bryanne S. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
4.0

Customer did not leave a comment.

Terence R. 
Rating:
4.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

christopher B. 
Rating:
4.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

World peace would be great. Other than that. We're good. #Jesus

Delena D. 
Rating:
2.0

Took me about 45 minutes to get a truck

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

I didn't have a ramp so it made the loading a little hard. But we made it ????

CONSTANCE C. 
Rating:
3.0

The location and the actual people that provide the uhaul equipment claim to have no control over any of the billing glitches, errors, or inconveniences. For any customer service issues directly related to uhaul I was referred to an 800 # with extensive wait times, multiple transfers, and no results to address the problems. The people were each quite professional, but not allowed the power to actually do anything. Or they lied about what they could do and would do. If I do not see major changes I will not use or recommend uhaul again. And I will actively encourage others to be extremely cautious if considering uhaul for any services or products. Horrible accountability but quick to take the money!

Alesandra V. 
Rating:
5.0

Great service by the representatives!!

Brian P. 
Rating:
1.0

Lied about damage to the truck and charged me. I will be retaining a lawyer

Ian W. 
Rating:
4.0

Staff very accommodating. Keys not available for truck reserved. Offered a larger truck for same price. Great & thanks. But process in office had to be completely redone. Seemed to be inefficient & waisted lots of time since everything was already completed on line.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

denise W. 
Rating:
5.0

Fabulous and friendly!!

JOSEPH W. 
Rating:
5.0

Friendly staff and flexible hours.

Benjamin M. 
Rating:
5.0

Service was good, quick and efficient. Satisfied Customer, Walter

Walter J. 
Rating:
3.0

Customer did not leave a comment.

Anibal M. 
Rating:
5.0

Customer did not leave a comment.

Tonya F. 
Rating:
1.0

Provide WiFi because the location is in a dead zone which makes 24/7 pick up and drop off with mobile phone challenging.

Gabriel G. 
Rating:
5.0

The staff was everything you'd want from a service business. They were knowledgeable, polite, and friendly.

Charles L. 
Rating:
5.0

Friendly staff convenient location

Dan J. 
Rating:
5.0

They were very helpful and personable at this location. Good sense of humor. Will use again.

ashley M. 
Rating:
5.0

Customer did not leave a comment.

Emily Gail P. 
Rating:
5.0

Super easy. Terrific service. They have a wide selection. And they're close.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Fonda G. 
Rating:
5.0

Nothing, I had an excellent experience.

Emory B. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G. 
No reviews have been submitted for this location.

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