The customer service skills of the team that assisted me were amazing!! They are very knowledgeable, friendly, and extremely helpful. I truly appreciate all the time and assistance they provided.JOY P.
Trailer Rental & Towing in Pensacola, FL at Warrington Business Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Pensacola, FL 32507
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Everything was as expected. Quick service with no wait.DENNIS W.
The only thing I can think of would be to provide newer box trucks. The pickup I rented was essentially brand new with just over 5,000 miles on it; the 15' box truck had about 97,000 miles, but even though it had more experience it was in good condition.BRUCE J.
My service was beyond unacceptable. The company was unable to rent me the vehicle online due to the location being closed. Once I called the customer service line they were not able to help even though I had the reservation number and they had it in there system as well. The company had me wait 2 hours before they finally sent me to another location to be helped. They did not compensate me for my time even thoougghad movers waiting at my home being paid by the hour. The customer service was poor at best. I was very unhappy and would not recommend anyone this location or Uhual in general. They have lost a customer.LETAURIA P.
excellent overall experience...MARY L.
The staff were helpful and friendly. Service was above and beyond.Eric C.
Good location of to rent from.WILLIAM C.
Quick and easy rental locationBARRY S.
Very niceRandy M.
The call center sent me to a uhaul 50 miles away and I had to pay a taxi 60.00. When we arrived back with the uhaul truck there was a uhaul rental 1 mile from where we were with the same truck ( more than 1) which made me very frustrated. Other than that all was good.Annie A.
i reserrved at the locatioon next to airport. at the last minute I am told go to the other side of town. the uber cost me 30 dollars from airport and 70 dollars back from u haul to airport. i normally pay 16 dollars for the location next to airport. this was not fair to me. i did email Uber customer service with no replay.THOMAS B.
Are use the contactless drop off, which I found very helpful, however customers need to be informed that there is a Cox communication office nearby which interferes with downloading your website, customers need to be sure to turn off their Wi-Fi connection on their phone in order To be able to use that service, other than that I was satisfiedBrenda K.
I will never use online U-Haul again I was on hold for 30 minutes to reschedule my pick up time and then when I got to the location I had to call again because I could not start the online check-in process even though I turn my GPS on and download the app when I finally got a hold of someone on the customer hotline which was 30 minutes later they referred me to another person I was on hold there for 10 minutes and after that the online check-in process was resolved regardless I feel like the online process was a waste of my time and I would not recommend it to anybody the staff at the place I picked it up at are nothing but helpful but Uhaulâ€˜s online process needs some renovationsFrederic P.
Friendly and helpful. Truck was in great condition and ran well. Staff was professional & knowledgeable. Would definitely recommend this UHaul location.DAWNA B.
Agent was very friendly and ready to assist.joseph B.
I didn't not want insurance but it was charged anyways. Otherwise it was good.STEVEN K.
The guy from when I walked into the door until he handed me the key was so professional I enjoy doing business with him I felt very important and he looked at me as far as my time was very important and make sure to get me in and out the door as quickly as possibleFrank O.
Excellent Customer Service and Friendliest staff at this UHaul location. Highly recommended for anyone looking for a great Uhaul experience.Thomas A.
Initially I had no complaints or problems. They were helpful and very pleasant. Then, I realized that I was not given the moving blankets I paid for. They had to credit the entire charge from my credit card and recharge the new amount. This maxed out my limit and left me on the road with no gas money or money for lodging. Then it was a fight between the business practices between uhaul and my credit card institution. A nightmare! Niether one cared and claimed they were only following protocol.Alesandra V.
The return attendant was very helpful and knowledgeableGLEN A.
THE BEST TEAM OF PROFESSIONALS UHAUL HAS IN THE ENTIRE PENSACOLA AREA. I KNOW, IVE BEEN TO SIX OTHERS. AND AS A FREQUENT CUSTOMER , I PREFER THEM-- BAR NONE. I COULDN'T DO MY JOB WITH THE FLEXIBILITY, EASE, AND CONVENIENCE WITHOUT TOMMY AND HIS TEAM. THEY ARE A RARE FIND AND IM GLAD THEY'RE ' ON MY TEAM'!!! ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘Delena D.
It is a smaller facility but by far customer service is everything expected and more. No over charges when payment comes through, your credit card or bank account, unlike other big rental company's in the area.PHILIP K.
Every step was seamless! Great customer service and supplies loaded and ready to go. Prompt, professional and very helpful! Highly recommend this location and will definitely use again.Linda K.
Nothing that I can think of. The experience was quick and thorough. The people there were extremely helpful in getting the trailer hooked up and making sure I was good to go before I left. I will definitely use this location the next time I need a rental.ROMANO K.