The Customer Service was very very bad. I also had an incident where there was an entire person living in the rear of the truck that was rented and became aggressive and agitated that they were disturbedTerrance S.
Customer Reviews for Wash And Spin Coin Laundry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was super dirty and had spilled gasoline in the cargo area.kerry M.
Customer did not leave a comment.STEPHANIE C.
Customer did not leave a comment.Kenyatta P.
Customer did not leave a comment.VERONICA C.
Customer did not leave a comment.sharon B.
Customer did not leave a comment.Susan C.
Everything was fineAlethia W.
Customer did not leave a comment.Makeba R.
This place said I will be charged 67.00 but when I seen my STATEMENT BILL IT SAYS 134.00 THIS PLACE IS A MF RIP OFF DONT DO ITTimothy S.
Customer did not leave a comment.Jeanne H.
The lady who helped me did a great job in inconvenient circumstances.Darrell B.
Customer did not leave a comment.Jackie B.
Customer did not leave a comment.Terry H.
Not close so early on weekendschapelle W.
Better secure the trucks so that i dont find a homeless man sleeping in the back of one, both scaring the shit out of me, and making it smell awful for the entire moving experience lolJabarri H.
Customer did not leave a comment.Reginald L.
Staff has very bad service and are very rude I will never use this location againDOMINIQUE V.
Customer did not leave a comment.olivia D.
Customer did not leave a comment.Krystal H.
The truck was not clean - the dash board, the floor and the center cup holder were all visibly dirty.Cara F.
Customer did not leave a comment.Shaquilla K.
The service was ok but the van l rented didn't have a horn to warn the other drivers if they tried to come into my lane in an unsafe manner.RAYMOND N.
Great customer service! Very polite young ladies at this location! Hopefully I don't need them for a while but I will be recommending this location to all my family and friends!Erica H.
Customer did not leave a comment.DIONNE J.
This was a horrible experience. I reserved the vehicle online and when I went to pick up the vehicle the app said I couldn't use mobile check out, so I went in. The women in the back were eating, listening to music and talking to this random guy (not customer). I told them I was trying to check out and they said â€œwe ain't got no trucksâ€ â€¦ I saw 3 out front. I explained that I reserved one I showed them my reservation and everything. Then one girl gets up and I ask the other one well what should I do. She said â€œshe's about to go clean a truck for youâ€ â€¦.. I reserved the truck the night before so I didn't understand why it wasn't already clean and why they lied. When the truck was â€cleanedâ€ . I got in and it was FILTHY . All they did was clean out the back of the truck but the part where you sit was DISGUSTING. So dirty , the sun visor was hanging down broke , no gas, and tire pressure sensor was onâ€¦ Oh and it barely could start.Tamris M.
I did not encounter any problems.RUFUS J.
Customer did not leave a comment.Debra B.
Thanks to L'Amia, Shenika, Tadrina and the entire staff for their continued excellent customer service!CHARLES C.
Customer did not leave a comment.Tara M.
Still haven't gotten my deposit backStacey J.
The ladies at the front desk were very friendly and extremely helpful.Tiffany D.
I don't know why my original reservation was changed and everything was different, the incluido miles, time to pickup, drop off location was changed it, etc etc etc, was a really bad experienceFrank P.
Nothing it was excellent. Thank You 🤗ALBERT L.
The van was super dirty and full of ants very distracting when driving and can cause an accident. The women at the wash and spin didn't really seem like they wanted to be there todayPerjah R.
Customer did not leave a comment.Earl W.
Customer did not leave a comment.Samone S.
Customer did not leave a comment.Courtney F.
The first truck I reserved ac wasn't blowing out cold air the right side mirror was broken and drove it home got ready to load up bunch of roaches crawling out call and told her what's was going on and she exchanged it for another which was better but I should've have been compensated for the inconvenience, embarrassment from the roaches and time driving to exchange for another truck.DEDRA P.
Please print the exact time to bring the equipment back to the office. They were so very kind thank you for your service.Carol B.
The truck was squeezed in. I had problems picking up the truck and dropping it because of an error in the system. I picked it up in Montgomery, NY - System told me it was GA. Same for the drop of. Truck was in horrible condition. Mud all over the floor, trash and personal items in the cabin. I booked and paid for blankets - not in the truck. Truck Oil level: very questionable. Pressure of tires: below average.Patrick R.
I've never had a problem with this location â¤ï¸â¤ï¸â¤ï¸Andreana J.
Customer did not leave a comment.JANISKA T.
Customer did not leave a comment.Luis B.
One if the staff members had an attitude.Secelian F.
Make sure all equipment is working on the truck.William R.
Brianna was the employee who did my contract for 3/2/23. I called and scheduled my pick up for 3:30 that day and she gave me a time to return it which would be 6:30 3/3/23. I returned 3/3/23 @5:50. And they charged me 29.87 for an extra day and stated I returned it late and took my deposit. I have to go back up there to meet with lamia about my money and being charged for something I wasn't explained aboutKanisha C.
Customer did not leave a comment.Antonio S.
Customer did not leave a comment.Patricia R.
Customer did not leave a comment.kenya H.
I was charged $300 for a fucking rental due to the uhaul's deliberate negligence and not making sure keys were where they were supposed to be in a lock box. First time using UHAUL. NEVER AGAIN!!!!!!! I'll carry my whole house on my back before I give uhaul another fucking PENNYKaren S.
Customer did not leave a comment.AMIKA W.
The staff was pleasant and very helpful.jearolyn H.
Customer did not leave a comment.Tomeka S.
Excellent customer service!Tamika T.
Customer did not leave a comment.Keonna W.
Please train employees of customer service and work on cleanliness of the facilityLatisha P.
The truck was disgusting. It smells and looks a mess. My friend who was with be believe homeless person sleeps in it why it smells so awful. We had to stop and get mask to cover our noses. Moreover, we had to bleach off the stuff we had in the back before we brought them inside.Dwayne T.
Customer did not leave a comment.Dwight L.
Customer did not leave a comment.Christopher J.
It was clean, but for it to be a climate controlled unit, there were times it was extremely hot when we entered our unit. Upon moving out, we discovered our furniture had molded. It was difficult reaching someone on the phone a couple of times. I'm still upset about my belongings, so maybe later I'd recommend this location but at the moment, no I wouldn't.Clarissa C.
Customer did not leave a comment.STACEY G.
Customer did not leave a comment.Ericka W.
Customer did not leave a comment.Denise W.
Customer did not leave a comment.micheal W.
This was the worst. I was not advised that a $150 deposit was required when I made my reservation on UHaul website. I listed my nephew as the driver and when he went to pick up the truck he was told of the deposit. Who does that?? This caused my move to be late with my movers. I was working that day so I had to call someone to go to this wash and spin and put their credit card on file so he would get the truck. This caused me to have to pay my movers extra due to the truck arrive was late. Who is going to reimburse me for that?? The staff at the Wash and Spin was very rude. I would NEVER go back to this location PERIOD!! The worse customer service I have experienced in my life.Dorothy E.
The customer service that I received was excellent he was so pleasant and so helpful I'm really grateful that he was there.KATHY J.
Not being smart, and doing their job the right wayjamika J.
Your agent was very friendly and helpful. A wonderful personality.Judith S.
Universal check in and rental of equipment. Also, my deposit still has not been refunded.Terri N.
$150.00 was unexpected. Rented at several locations without a deposit.Tameka S.
The ladies at the counter were so kind and knowledgeable about the truck, answered all of my questions. It didn't take long at all.Harriet F.
Service was great,people very friendly and helpful.STEFANYE A.
The vehicle I was driving smelled like someone was smoking/transporting marijuana, especially when using the AC. It was so bad that I had an asthma on the first day. The vehicle was dirty and only one windshield wiper worked, the driver side. Replace the air filter immediately, get the vehicle cleaned, and repair the broken wiper.Timothy H.
Customer did not leave a comment.Toijama W.
The truck I was in had the oil light on when I got it .Iechia H.
Went very smooth. The lady told me to make sure you take a picture of the gas because you have $14 gas credit. Because some location will try to charge you extra.Kourtney B.
I was not able to receive my equipment when I had reserved.Nalyss A.
Customer did not leave a comment.Vanesha S.
I arrived at a different location (where I had scheduled to pick up my truck). Upon arriving, I was told they didn't have a truck I could use. The employee spent about 10 minutes on hold with Uhaul customer service until reaching someone that said I would have to drive 25 minutes to a secondary location instead. While the employee was very nice, the entire process ended up taking about 1.5 hrs (including all the drive to and from locations). When I received the truck, it had a lot of trash etc inside. When I alerted one of the employees inside, she was very apologetic and cleaned it immediately, though.ELLEN C.
Customer did not leave a comment.Thomas J.
Customer did not leave a comment.Isnard M.
Customer did not leave a comment.CAROLYN M.
I would recommend this location bc the employees are very nice and helpful. It is also a very convenient locationSarah W.
Great price and great customer serviceDereck Q.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.Jaden D.
Customer did not leave a comment.Patricia B.
Issues With my rental: 1. Low oil pressure - turn off engine 2. Service Tire - Monitor System Light On 3. Check Engine Light on 4. Alarm light turned on 5. Dirty on the inside of the truck 6. Smelled of Cigarettes in the car 7. Extremely loud whirling engine noise and unexpected jolts 8. Air condition faulty 9. Car gas on empty upon pickup. 10. Oil spill on my parking garage when parked.Carter L.
Customer did not leave a comment.ALEASE K.
Please improve the overall condition that these vehicles are rented in. No one should pay money for a vehicle that they do not know may break down or notTangrekka M.
Customer did not leave a comment.Shelia L.
Customer did not leave a comment.PATRICE C.
Customer did not leave a comment.ALEASE K.
The app wasn't working but the people at this location are very knowledgeable and helpfulDaniel G.
I rented a van with the hope to complete the task in 4 hours however it took me longer. The attendent at the Wash and Spin called me several times finally I was able to connect and she was fusing about me taking long than I hoped. And told me I would be charged extra because I had inconvenienced someone else. I pay for what I need and I am not willing to pay because someone else is waiting.You policy says $20 a day for a van and four hours in not a day! furthermore to be charged extra in not what I signed up to do. Not to mention that I have rented trucks before took longer that planed and was not charged extra. You have lost a customer!Loretta S.
Everyone was very helpful and kind!Daniel G.
Customer did not leave a comment.ALEASE K.