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DAVID R
Customer Reviews for Wash N Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was missing one rubber hook stop. Process was flawless and easy.
GENE PAwesome experience
JAMES BMr. Stevens was very friendly and helpful. The pick-up was quick and easy.
EDMUND ZThe only thing was the cleanliness of the truck could have been a little better. The inside was a little dirty for picking the truck up at a “car wash/ detail shop”
Garret EThere were many issues with the UHaul app uploading pictures. On pickup and drop off, but especially at drop off. I tried to upload the required photos for an hour before calling a rep. The site kept rejection my photos over and over saying there was an upload error. It would say a photo was uploaded one time, then say that same photo would not upload on the next attempt. At the end of a log day of moving, the last thing that I wanted to do was try to submit required photos for an hour to be able to just go home
glenn fIt took a little to do paperwork, other than that okay
Brien BAuto transport trailer was awesome. Very easy to use.
VITALII ITruck bed was dirty upon arrival, ramp was greasy and dangerous. We couldn't use the ramp at all
CHRISTINA EThank you great company
John MNothing the people were very helpful at the location .a very good experience
jim sAlways pleased when dealing with U-Haul at wash n lube.
arlene pCustomer service at the wash and lube was fantastic
FRANK Jthey don't ask if i want a insurance on the trailer they just applied and it's 25 bucks extra that i did not need it and they do not reimburse . I am disappointed with them
HANNA AIt was such an easy and quick process. Staff were great to deal with too.
ELISABETH LThe staff was very nice and helpful. I walked in with no reservation and it was ok, they offered the one truck available which was perfect and I was in and out in minutes. Smoothest u-haul rental I've experienced yet and there's been dozens. Thank you!
WILLIAM DDidn’t have trailer i had reserved. Waited one hour to get trailer rented even though i had checked in prior to getting there
DANIE BGreat experience!
JESTINE BThe attendant was very friendly and helpful. She was able to answer my questions. Much better than dealing with a lockbox site.
Fredric BThey over charged me. I rented the equipment for a few hours but they charged me for 3 days. Is this the way you do business? What a scam!!
SANDRO MHad problems trying to get truck rented at site due to employees not knowing anything about renting.Uhaul person never showed.Had to call in in somebody that had the day off.This is the second time this has happened.Thanks for coming in Stacy!!!!!!
daryl cVery customer friendly even in difficult situations- like the global technology outage
Dan BNo im proof meant necessary
Zdzislaw IGood A/C and radio. Rides like a truck (suspension but that’s what it is. Had trouble with closing the back door latch.
gary sEverything went great
ron nOther than it taking 45 minutes to do the paper work I was very satisfied. The service rep did the hookup to my vehicle and when I returned the trailer they took care of disengaging the hitch. The price was reasonable and the staff very courteous.
john sI always have a great experience with the uhaul renral in Franklin NJ. Personable and very curtious.
Arlene PThe agent was polite and efficient. I was in and out in no time.
Raisa SBroken wiper blade on passenger side which we advised dealer . Truck was said to be at 3/8 tank fuel ...was just a hair above 1/4 . Why are the trucks not full of fuel when taken so everyone has the responsibilty to fill it up upon return ?? I had to stop and fuel up before we even loaded the truck up with boxes. Then stop again to fuel it back to where it was when dispatched. Waste my time as well !!
Charles SI have rented here before because the people are really friendly and make sure all my needs are met They have a good inventory of trucks I look forward to using them again
MIKE MContinue the great agent service that I experienced.
Hugh MNope keep up the great cs!
dorothy cVery friendly staff - very easy to pick up and drop off trailer
Dan BVery friendly and professional! Definitely would use again.
Travis SI read one or two negative reviews and the rest were good so i went to check for myself ,and they were the best just awesome . She helped me with everything ! Definitely recomend
timothy kEverything was perfect there is no way to change it it was done right and I appreciate it.
Thomas ZEverything was great
Sean FKeep up the good work!!
Ted HNice people. Helped us out bc we had no idea how to drop off and what to do. A young man came out to help and told us what we needed to do as did the help at the desk. Thanks you guys!
Margo FLocation was great. I’m pissed at UHaul themselves for rescheduling 4 days in the 24 hours leading up to my reservation. The last time resulted in UHaul sending me the wrong address.
Maximillian MThe location was as expected and average. My issue was with how quickly the $19.95 rental became $147. I will never rent from Uhaul again especially since you moved my rental pick up to a location that was an extra 11 miles away. That was an extra $22 dollars added to the final cost. Never again.
Robert BNice people but the trailer blinks didn’t work and this unit was aware of it
Sebastian MJust need to explain how to start the truck. The key needs to be pushed downward as you turn. That's all
ARLENE PThey tried to help us with our property damage claim and noticed the roof of the truck had had welding work improperly done to it.
ROBERT P.
norman hEverything was easy and and ready for pick up. Service was great. Very happy with everyone who worked there.
Robert KI dropped the truck off after closing hours.
Keith H