The male working would not help. He said the Tow Dolly Was to heavy! A couple came over and took care of it. My daughter tried to take care of it. She is very sick On her second pace maker. She ask could she sit. He said No. He did leave and come back with a dirty chair for her. Myself and husband are 76 AND ,78.... I hope U-Haul.checks on this. I do not know but it is in a Cannabis store also. Maybe he was using? I don't know but he was extremely RUDE and would not life a finger He even refused to give a return receipt. We called , it was listed As returned. Thank you.
Ron R
Customer Reviews for Washington Street Vape Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wanna know why I was charged another $60 when I turned it in when I put gas back where it was and everything
Matthew WIt was weird to have it in a “smoke/vap” store .
Yvette SMy daughter and I with my two little granddaughters came by train from CA to TX. I booked online for a truck including a dolly at a closer location to my daughter’s new place. U-Haul contacts me to let me know my reservation was moved due to storage facility being closed. When I picked up at the new location not only did I have to wait to be served until after every vape customer was cared for but they did not have any dolly there. They offered my TWO FREE moving blankets (not going to really help with a fridge) and after waiting another almost 30 minutes on vape customer service for the gentleman to double check the other trucks for a left dolly, I just took my truck and left. My grandkids and daughter were waiting in the car this whole time. The truck was great but the customer service and reservation mess was not. Especially being in a new state, all females on our own and not being considered. I replaced the gas (even inadvertently put a smidge more than it came with) and returned it on time WITH the moving blankets. I’m praying the $366.80 I was “authorized” (as my receipt says after mileage I’m only being charged $120.71will be reimbursed soon as we NEED it and bank transaction still shows it on hold. The young lady checking me in was great! Understanding and helped. I cannot say the same for my pickup experience. If I was rating the vape shop….they have EXCELLENT customer service. If it’s the U-Haul…. Not so much. Very dissatisfied.
Christina CThis is the second time that we have booked at a specific location and ended up having to drive to a completely different location to get the truck we booked for. This is a very big inconvenience as we have to waste time and gas and we also end up having to pay extra miles because the locations we are sent to are a few miles farther then we originally anticipated.
ABRAHAM GPlacing a U-HAUL at a vape store is an interesting choice. I got what I needed without issues though.
John GHad trouble understanding the guy that waited on us, and he wasn’t real friendly
KENNETH ZThere is absolutely no support or knowledge onsite to help facilitate your product for a consumer. The person I picked the unit up from had no clue and the person I returned the unit to knew even less what was going on with the process.
STEVEN ZNeed a video for attendant to watch about the hook up of trailer! Took at extra 15-20 for two zoom calls to get done.
DAVID WDidn’t know how to do paperwork, couldn’t find the keys, had to wait over an hour
TERRY WThe agent did not know how to check out the trailer to me. Finally was able to get someone on the telephone to assist me—45 minutes later. Would not recommend this location!
ROBERT D