Customer Reviews for Washougal Food Center
(U-Haul Neighborhood Dealer)

844 reviews

1736 E St   Washougal, WA 98671

(360) 834-7934

Location Hours

  • Mon-Sun: 7 am - 11 pm

Services at this Location:

Contact Us

(360) 834-7934

1736 E St
Washougal, WA 98671

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

VITALIY R. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Mary was awesome !

GEORGE L. 
Rating:
4.0

Customer did not leave a comment.

rick B. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

The only issue was the truck had no gas but the gas station was across the street and the store manager was very helpful and friendly.

SCOTT B. 
Rating:
5.0

Love it

Raman B. 
Rating:
4.0

Excellent service

LUREE JEANETTE R. 
Rating:
3.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

No improvements needed for me.

Barbara H. 
Rating:
1.0

I have rented a uhaul from several different locations and this was my first time utilizing this location. My experience with this location was awful. I will rent a truck from a different company next time as I will never subject myself to this location again.

NICOLE H. 
Rating:
2.0

The UHaul app didn't work when I returned the vehicle. I tried five times to use the UHaul app to send an image of the dashboard. It failed each time. Eventually the UHaul app didn't even recognize that I was sitting in the return parking lot. I had to ask the cashier to process the return manually. Then the records appear to indicate that the fuel tank was empty when I got it (it was actually full) and full when I returned it (which it was). The cashier wasn't able to generate a receipt in the 45 minutes that I wasted trying to return it manually (after 15 minutes trying to return it via the UHaul app)

Russell B. 
Rating:
4.0

All was good..no improvements needed!

SCOTT M. 
Rating:
3.0

It's also a grocery store, and even though you arrive first, the grocery buyers get priority, so you stand and wait whenever a new customer comes up to buy. Also the units are always parked tightly together so it's hard to get them out without hitting something.

Debbie B. 
Rating:
4.0

Customer did not leave a comment.

JAMES O. 
Rating:
4.0

Customer did not leave a comment.

HENRY N. 
Rating:
4.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Everything good.

AIDOS T. 
Rating:
5.0

Quick and Courteous.

ROBERT F. 
Rating:
3.0

Easy to miss the location but it worked out well!

DEBRA JEAN A. 
Rating:
4.0

Customer did not leave a comment.

Adena G. 
Rating:
5.0

Everything was fine

THOMAS JAMES M. 
Rating:
5.0

Truck was not swept or clean in the back.

JUSTIN L. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Sherry W. 
Rating:
4.0

Customer did not leave a comment.

Nicholas Z. 
Rating:
3.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
3.0

Customer did not leave a comment.

DANNY D. 
Rating:
5.0

Customer did not leave a comment.

MICHEL A. 
Rating:
4.0

Customer did not leave a comment.

Megan B. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
3.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

The representative was helpful and answered all my questions.

Asaba M. 
Rating:
3.0

Staff was friendly. Unfortunately I had to clean the interior and exterior just to use the 15 foot van. The previous Customer parked it and that was it. It was not touched/sanitary or remotely cleaned prior to them handing me the keys. It was missing the fan knob for heat and ac. Also left with under a half tank of gas so a bit annoying having to fill off the start.

KENNETH D B. 
Rating:
3.0

Don't even know where the personnel were.

Devin L. 
Rating:
5.0

Nice staff.

TERESA K. 
Rating:
4.0

Customer did not leave a comment.

Phoebe W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

The app was hard to use and malfunctioned on pick up but worked well at drop off… the people at Washougal foods were great and helpful during both pick up and drop off

Melanie G. 
Rating:
3.0

Scheduled pick up from one location. Was called night before and told to go to 2nd location. When arrived didn't have truck. This was third location. Not friendly. Truck very dirty. No sevice.

BRANDON DOUGLAS H. 
Rating:
3.0

We weren't asked to do a walkaround first which was kind of weird, but it was easy.

Steven S. 
Rating:
5.0

Super awesome customer service. The parking lot is a little small but one of the workers saw me pulling in and ran outside before I had even turned in to the parking lot. He helped me get backed in and was very friendly!

JONNEL D. 
Rating:
5.0

None. Service and personnel were great!

MAX S. 
Rating:
5.0

Customer did not leave a comment.

EZRA S. 
Rating:
5.0

Great customer service

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

VIKTOR L. 
Rating:
2.0

The first time I called about how much for rental for my destination around $600 2 months later $1400 2 weeks after that $1600 ridiculous!

SHANNON WAYNE L. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
4.0

Customer did not leave a comment.

Gayle S. 
Rating:
3.0

Customer did not leave a comment.

SIMON W. 
Rating:
5.0

Customer did not leave a comment.

Quinn M. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA D. 
Rating:
5.0

Not charge tax for OR resident.

Jeff S. 
Rating:
3.0

Customer did not leave a comment.

Tyson S. 
Rating:
3.0

Customer did not leave a comment.

Theresa A. 
Rating:
5.0

No problems. Very easy transaction. Would recommend.

DANIEL B. 
Rating:
4.0

trailer had no working left turn signal as confirmed by tech at U-Haul in Roseville at drop off.

MARTIN K. 
Rating:
5.0

Customer did not leave a comment.

JOHN LARRY G. 
Rating:
4.0

Just wash the windshield - times are difficult for all right now and I understand. Please provide the truck written checklist for customers when requested .. I know you have gone viral .

Clara L. 
Rating:
5.0

The CSR at this location was like all other I have dealt with, Awesome. Super helpful and makes life easier. Thank you!!!!!

JERAMY W. 
Rating:
1.0

They did not go over check out with me. They cheated me about $53 on what they said was not replaced. They said I had a 1/4 tank. I Brought it back exactly the same at exactly a 1/4 tank. I put in 10 Gallon of fuel. They said I drove 58 miles. I think that miles is ok. They said I brought it back 1/8 full not true. I fell I was cheated. The atmosphere seemed dishonest when I first came to pickup truck. When I brought the truck back and I looked at the charges, I asked for correction to be made then. They said I would have to come back later because they could not help me at that time. When I came back a later day with my papers, it was too late to prove the gas error they made. I plan never to go their again. Bad experience I will never forget. When I brought back the truck they should have gone over all that was not ok. They did not. I even told them that the left bumper was bent. I took them out to show them. I am religiously honest in my dealings. When I came back the second time in dispute, the owner said I broke the rear view mirror. That never happened. Sad experience. Bill Bacon.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

ANDREA D. 
Rating:
3.0

Customer did not leave a comment.

Mardi S. 
Rating:
1.0

The procedure for drop off was not clear Or marked and the parking lot is too small. When I pulled in with the trailer I had to block parking spots in front of a market and block parked cars in. I disconnected the trailer quickly so that other cars would not be impeded and i would not block handicap parking and the check in guy yelled at me for it. Overall not a good experience with the drop off.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

Erin K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN V. 
Rating:
5.0

Really saved the day great people...simple process..good rates.

DANIEL S. 
Rating:
5.0

Owner / Excellent

MARK H. 
Rating:
5.0

Customer did not leave a comment.

BRANNON B. 
Rating:
5.0

Customer did not leave a comment.

JACKSON F. 
Rating:
1.0

The roll up door on our truck kept coming off the tracks. It was awful and such a pain. I would not recommend uhaul as when we returned the truck no one cared about the door and the fact that it took us so much extra time to get the door up and down with every load. We will not be using u haul again. Poor quality and customer service.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

KULVINDER S. 
Rating:
1.0

I felt like I got scammed. The gas tank was not completely full and I returned the truck at the same gas level. I was still charged for 2 gallons. Unfortunately, I didn't take a picture of the tank level before I left the lot. During checkout, the owner (Singh), didn't mention anything about the tank level and just cashed me out. I would not recommend this place to anyone and left a bad impression with me. Also, when I picked up the truck the customer service was horrible. The guy had no customer service. All in all, I would not be using them or Uhaul again.

VIENGPHET O. 
Rating:
5.0

Customer did not leave a comment.

Leah P. 
Rating:
5.0

Nothing I can think of at this time

gary L. 
Rating:
3.0

Customer did not leave a comment.

DON J. 
Rating:
5.0

My original pick up location was awful. The equipment was old and didn't look weather tight. There was no one there to release the equipment to me and uhaul customer service was unable to reach them. Their franchise should be revoked

James M. 
Rating:
2.0

Trailer was clean, but not in good condition and was a very terrible ride. Not safe really. Customer service was great

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

HEATHER H. 
Rating:
4.0

Customer did not leave a comment.

JUDITH H. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Great service.

Daniel T. 
Rating:
5.0

Excellent service, clean truck. Will come here again for sure.

Sean W. 
Rating:
4.0

Customer did not leave a comment.

WAYNE J. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
1.0

Everything was fine, except when I got a call from the location asking when I planned to return the trailer that I returned to them 2 hours prior. Now I am concerned that I may be somehow billed additional hours, when they actually removed the trailer and parked it themselves. Calling a customer before checking their own work is unacceptable, and obviously they didn't follow through on their return procedures.

Zal F. 
Rating:
4.0

Customer did not leave a comment.

TROY F. 
Rating:
3.0

Was not too sure about the truck it was very old and at first it seem not to want to get into gear. Maybe you should put more time into maintenance. The truck made it so in the end I got moved.

Anest B. 
Rating:
3.0

Fix your ridiculous online booking system. No problem with the people at the pickup location. Major problem with your “easy” online booking and pickup system. Definitely will not bool online again.

Ryon M. 
Rating:
4.0

Customer did not leave a comment.

JIN HYUNG P. 
Rating:
2.0

Customer did not leave a comment.

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

Kristian B. 
Rating:
5.0

for me it was an excellent service

MARIO ZAMUDIO G. 
Rating:
5.0

I first worked with One Stop Storage, who didn't have a truck available when I had to change the date. As I use them for storage, and they have been excellent, I am sure they would met the needs as well, if I hadn't had to change the date. I am not as familiar with Washougal Food Center, but the store appears tidy, was well stocked, and has plenty of staff to meet the customer's volume. So, I had no complaint. The delays were all on our end. . So, I guess I would sum it up, in that while my policy is not to recommend anything to friends or acquaintances, due to bad experiences when I have. They did the job well.

JUDITHANN L. 
Rating:
4.0

There was a blue solo cup and a mask behind the seat, I was charged $10.00 for something but I need to call and find out why If it wasn't for those to things they would have received excellent They were very nice and helpful at the store

Diane D. 
Rating:
5.0

Customer did not leave a comment.

JAMES MARION L. 
Rating:
1.0

The man who “helped” me was more interested in his phone than assisting me. He didn't break eye contact from his phone the entire time I was there. I handed him my rental agreement, he looked at it, handed it back to me and said I was good. I had to ask him to email me a receipt that the rental was returned. He showed me his phone and asked me to confirm my email, I did and he sent me a receipt. No signature, no inspection of the trailer. I even offered if he had a lock for the tongue of the hitch, that I would lock it up for him. All I got was, nope it's good. So much for the effort I went to, spending extra time and money to clean the trailer inside and out. I felt uneasy about my interaction with him, so I took photos of the trailer and where I parked it before leaving it in case something happened after leaving it with them. I didn't have confidence in this location, and wouldn't rent from them, or use it as a drop off location again. I dropped off here out of convenience due to its distance from my house, but next time I'll drive out of my way for a better location.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Kathline G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
No reviews have been submitted for this location.

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