Picking up the trailer was an unexpected disappointment and hassle. When I arrived, there were no other customers in the store. However, after the clerk began the U-Haul pickup process, she stopped 4-5 separate times to help convenience store customers at the other register. When she went to pause working with me the final time, I asked if she could just finish my transaction, and she stated that she’d been told by management to “help customers first,” to which I responded that I am a customer, too, which should not need to be said. My time and business weren’t a priority. What should have taken about 5 minutes took 20 because she kept stopping to help other people. She should never have been told to do that. When I finally spoke up, she made me feel bad about doing so, even though the customer she went to help was very understanding of what ai was asking. It was a different clerk at drop-off, and they were great.
Nathalie A
Washougal Food Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Washougal, WA 98671
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing, very helpful staff
Paul MThe smell of the inside Veichle was pretty disgusting. I felt like they charged us way to much for a 15 mile than we still need to put gas in the car, which is fine.But not impressed with this location.
Niohleen BThe U haul was clean and was in good working condition. It was a little more expensive than expected.
Miguell OTail lights didn't work
DAVID T