Customer Reviews for Water Boy Water Inc
(U-Haul Neighborhood Dealer)

156 reviews

1490 NW 3rd Ave Ste106   Miami, FL 33136

(305) 633-8085

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2022 - 5/31/2022: Closed

Services at this Location:

Contact Us

(305) 633-8085

1490 NW 3rd Ave Ste106
Miami, FL 33136

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2022 - 5/31/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was a pleasure dealing with Mr. King. He made the transaction a breeze and effortless.

eddie M. 
Rating:
5.0

Great customer service

ivan G. 
Rating:
5.0

Customer did not leave a comment.

Jeanette D. 
Rating:
5.0

Great service King was very helpful and made the rental process smooth.

Emilio P. 
Rating:
5.0

He was so nice and helpful!

nasha W. 
Rating:
5.0

Customer did not leave a comment.

Rene R. 
Rating:
1.0

Bad experience absolutely I'll don't repeat

Silvia A. 
Rating:
5.0

No complaints or recommendations. The experience was great. The people were great.

Thomas P. 
Rating:
5.0

King is the man! He made possible; due to the circumstances and the weather. Great job!

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

jerome T. 
Rating:
2.0

The uHaul rep was amazing. Made sure I knew everything and how to use equipment and was available by phone during my rental hours when I had questions.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Dayton B. 
Rating:
5.0

King was very nice, helpful and accommodating. Will definitely call him again in the future.

Nelson P. 
Rating:
5.0

Overtown location is the STUFF! I LOVED my experience overall. I DEFINITELY will be referring others to this location.

ekpo N. 
Rating:
1.0

They charge me for insurance without asking me if I wanna put it

Rachel B. 
Rating:
5.0

Hands down best experience i've had renting from Uhaul. Owner went above and beyond to make sure I was taken care of.

geo G. 
Rating:
5.0

Customer did not leave a comment.

EDDY D. 
Rating:
4.0

Your service is great but in the future (especially in a place like FL) you need to at least offer a SunPass when the best route for the trip involves toll roads (in this case, the FL Turnpike). Sun Passes are not always easy to transfer; ours for example, is a sticker that is impossible to remove from our dashboard, and getting the Sun Pass, then adding money is a time intensive call. This inconvenience added 1-2 hours on to an already 11+ hour trip and it would have been nice if you offered the Sun Pass for the Turnpike instead of forcing us to resort to having to use 95 and then cross over to 75 which is out of the way.

Thomas R. 
Rating:
5.0

The service was excellent, however i was promised that I was going to get my $14 back after drop off. I even filled up the gas tank more than it was from when I received it. King was very nice. Explained everything step by step with no issues.

perez Y. 
Rating:
5.0

KING, the manager and operator was efficient, went above and beyond to make my moving experience less stressful. I am impressed by the customer service at this location. This was the best u-haul experience I've ever had. I highly recommend this location to anyone in need of renting a truck. Five stars all across the board!!!

Corrine C. 
Rating:
5.0

Thanks KING for the excellent service!

LEANN P. 
Rating:
5.0

Best service I ever had in a UHAUL LOCATION ! Congratulations !!! Thank you so much.

georgios V. 
Rating:
5.0

Excellent customer service

GARY F. 
Rating:
5.0

Wonderful job thanks very nice and sweet

Magic B. 
Rating:
5.0

Great services

NONE J. 
Rating:
5.0

Very satisfied. Time was not on my side and King did an exceptional job with his service. Way to go!

BENHUR R. 
Rating:
5.0

Very satisfied with the service

OSVEL M. 
Rating:
5.0

The person that helped me was extremely helpful and professional. Made the process to be very easy and quick and I appreciated that.

Aladdin K. 
Rating:
5.0

was great experience, no problems highly recommended would do business again

GRANT C. 
Rating:
5.0

Customer did not leave a comment.

Adilene G. 
Rating:
5.0

King went above and beyond helping my sons with the truck! I rate King a 10+ ! Helpful and kind! Thank you 🙏

patrick M. 
Rating:
1.0

Make the business look like it opened. The windows was covered with paper. I had to wait more than a hour for the uhaul associate to arrive at the location. My reservation was at 1130am I didn't get my truck until 1230. The associate did apologize and it's not all his fault. My reservation was transferred to him and he stated he wasn't notified about it. The uhaul that I originally had the reservation sshould've contacted the associate at the location first. But he transferred my reservation without my consent because he didn't have the truck I reserved. I called uhaul and there was a 45min wait time and I called the location that originally had my reservation to see if he could send me some where else to get the truck I reserved. The associate said that there nothing he can do and call customer service to get a refund. My experience was bad, really bad. Uhaul, the 3rd party store, and uhaul provided nothing but problem. You put me behind schedule, cost me money, and wasted hours of my day.

ANWAR A. 
Rating:
5.0

Excellent Servise nice person and everything easy and clean 100% recommended

RAUL H. 
Rating:
5.0

5 stars for king!

LEONEL D. 
Rating:
5.0

Customer did not leave a comment.

Eliecer T. 
Rating:
5.0

Everything was just perfect , the costumer service rep was amazing, his name is King, and that was his treatment.!!!

Julia A. 
Rating:
5.0

great service. very happy with experience

daniel S. 
Rating:
5.0

Excelente servicio el de la pésima king

Armando A. 
Rating:
5.0

Very good the customer service 😊 thanks

Mercedes M. 
Rating:
5.0

Great customer service, very friendly and informative. I was in a bind and he saved the day! Very good prices and easy to find. I would definitely recommend this place to anyone needing a uhaul!

dom V. 
Rating:
5.0

Love it

amal N. 
Rating:
1.0

I had a difficult time tracking down the gentlemen who represents UHAUL at this location. I returned the truck on Tuesday 5/18 (one day earlier than when it was due). Waterboy staff was not there, and I left it with the receptionist who receives keys for him. Yesterday I showed up in person to address this, and finally we got the truck check out. Not professional.

FELIPE H. 
Rating:
1.0

The location is a medical center, no one gives you any drop off receipt ... there is not any sign... bad

David H. 
Rating:
5.0

Right now everything is perfect!! Dinamic, super easy website !! Good price! Mr. King is very professional and kind. Was our best experience to rent a Uhaul truck Thank you!!

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

zamora M. 
Rating:
5.0

Everything wa perfect! We were very happy with the service and the vehicle.

LUBOMIR D. 
Rating:
5.0

Customer did not leave a comment.

JUAN JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Easy pick up and great customer service! Would recommend to anyone looking to rent a moving truck. We had a a moving emergency so we had to get Uhaul last minute and they were very accommodating!

SOFIA S. 
Rating:
5.0

He was the great help me out with every I need I will tell all my friends you rent from him

Hasan M. 
Rating:
5.0

King was really helpful and explained everything would absolutely recommend.

Amine M. 
Rating:
5.0

Customer did not leave a comment.

Pedro S. 
Rating:
5.0

This was the most pleasurable experience. Thank you!

Jacqueline F. 
Rating:
5.0

King was great and courteous. He called me ahead of time to confirm and explain exactly where he was located. He was very thorough with rental details and the process of returning! Highly recommended for professionalism!

Jorge C. 
Rating:
5.0

Great Service

Lazaro C. 
Rating:
5.0

Was a really good experience! King is AMAZING! Thanks for Your wonderfull service. ??

miriam R. 
Rating:
5.0

Andrew the person who got me my vehicle was EXTREMELY helpful!

James M. 
Rating:
5.0

Customer did not leave a comment.

julian R. 
Rating:
5.0

Customer did not leave a comment.

Judy K. 
Rating:
5.0

Customer did not leave a comment.

erick B. 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Manuel V. 
Rating:
5.0

Excellent customer service, fast reply, outstanding service .

Carmen B. 
Rating:
5.0

Customer did not leave a comment.

Anna G. 
Rating:
5.0

Customer did not leave a comment.

Dana D. 
Rating:
1.0

Bad management

hector E. 
Rating:
5.0

Highly recommended! Easy pick up/drop off. Location is a few blocks away from downtown and accessible to all major routes and highways. The trucks were spotless and ready to go. The owner is extremely easy to work with, friendly and knowledgeable. You can expect A+ service throughout the entire process.

Karl F. 
Rating:
2.0

I WAS INCORRECTLY BILLED AND CHARGED OVER $5,000.00!!! AND I HAVE NOT BEEN REIMBURSED.

Humdan D. 
Rating:
5.0

Amazing service. Very kind and accommodating.

farrell H. 
Rating:
5.0

Moving is always stressful but thanks to you and the service you provide it made a wonderful experience. From now on I would only use this branch and highly recommend to other friends and family

Pilar B. 
Rating:
3.0

Customer did not leave a comment.

ALEX R. 
Rating:
4.0

My point of contact was on time, Kind, and explained everything in detail. Thanks for a good experience

Luisa C. 
Rating:
5.0

Customer did not leave a comment.

maria A. 
Rating:
5.0

This was the best experience I've ever had moving! The truck was brand new and perfectly clean. King from Water Boy was super helpful as well! I hadn't prepared enough people to help me move so I asked if he knew anyone that would help with moving. King himself offered to help me all day and did an excellent job taking care of everything. I was so appreciative of the services from Water Boy and would definitely recommend them for renting and moving! Thanks Water Boy!

Michele T. 
Rating:
5.0

Customer did not leave a comment.

WINSTON S. 
Rating:
5.0

This location was very small convenient and close to my moving location. The process was quick and easy. I appreciated all of Kamau's help and will rent again in the future when needed. Would recommend to all of my friends!

Ashana R. 
Rating:
5.0

Great service! Thank you

CHRISTIAN C. 
Rating:
5.0

King's customer service was excellent! Very good experience. Recommend this location!

Cynthia B. 
Rating:
1.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Nothing service was superb. He was attentive to detail and I left feeling valued as a customer.

Sonless M. 
Rating:
5.0

This location was VERY helpful and polite.

ivette M. 
Rating:
5.0

Professional, respectful and friendly. Great engagement!

Trudy M. 
Rating:
5.0

Customer did not leave a comment.

Dritone O. 
Rating:
5.0

Great service.

Yiesha B. 
Rating:
5.0

Everything was great and professional. Will recommend to friends and use myself again.

Kip S. 
Rating:
2.0

owner was a nice guy. he couldn't print out a contract. I didn't sign anything he just handed me the keys. Upon return, I was charged $76 for fuel citing a contract I never signed or saw that said the tank was at 3/4ths as opposed to 3/8ths. Thank god I took a picture at pickup since the dude couldn't provide me with a contract. I uploaded the picture to UHaul, I've spoken to two customer service reps who looked at the pic, verified mileage and gas tank level, said they made a mistake and I would receive a refund within 5 business days...on July 10th. Nobody called me to tell me that a manager denied the refund because he looked at the contract I never saw or signed and DID NOT LOOK At the Picture of the pickup which verifies 3/8ths of a tank and the mileage...EVEN THOUGH IT IS ATTACHED TO THE FILE IN YOUR SYSTEM. What is going on over there? Please escalate and get a manager to review

christopher H. 
Rating:
5.0

Thursday August 1st, 2019 Fort Lauderdale, FL Greetings! Dear U-Haul Customer Service Department, The following is to bring forward Mr. King from Water Boy Water Inc. located at 1490 NW 3rd Ave., Miami FL 33136. Mr. King was efficient, professional, attentive and helpful. Mr. King's work ethics were extraordinary. I would like to provide an excellent 10 out of 10 Maximum Rating of Terrific Customer Service to this U-Haul location. Please feel free to contact me if any further questions. Thank you for your valuable time. Regards, Mr. Feliz (407) 747-2429 jose.feliz@yahoo.com

Jose F. 
Rating:
3.0

Great customer service flexible and willing to go the extra mile to make sure customers are happy

eric P. 
Rating:
5.0

Outstanding service . Thank you!!!

Terrie M. 
Rating:
5.0

Impecable service

JUAN C. 
Rating:
5.0

The UHAUL Truck, Front End is less than stellar, A/C works when it wants to, the trailer needs maintenance, some of the aux power ports aren't working. I am over not happy with the equipment. Paid in my opinion a premium sub-par equipment. In all honesty, I would like some of my money back. I will say this the Uhaul rep was great.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

ELWARDANY O. 
Rating:
5.0

Excellent service

Marion A. 
Rating:
1.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

this was the best uhaul experience ever! I highly recommend them. Kanau was great. can't think of any way to improve it. was the BEST !

butler K. 
Rating:
5.0

Great communications

Sean D. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Very professional

Kioka F. 
Rating:
5.0

Awesome customer service! Easy and struggle free!

daniela S. 
Rating:
3.0

Customer did not leave a comment.

Giacomo V. 
No reviews have been submitted for this location.

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