Customer Reviews for Water Street Autoworks
(U-Haul Neighborhood Dealer)

350 reviews

350 Water St   Almonte, ON K0A1A0

(613) 256-0837

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/29/2022: Closed

Services at this Location:

Contact Us

(613) 256-0837

350 Water St
Almonte, ON K0A1A0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/29/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fantastic location, not sure why I've always chosen farther away spots before. Very friendly with a customer first focus, I'll happily rent here from now on.

Jeffrey R. 
Rating:
5.0

nothing. Great overall service. The truck was a breeze to driver even though I had little experience driving a large truck.

phil M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Adam J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Although the Water street location is the absolute best U-Haul location I've ever been to. The rest of the u-haul service has me scratching my head. I was accused of not bringing the truck back. The locations on the contract do not match the actual locations i went to and picked up the truck. For example this survey says a certain location but the contract has a different address on it. In actuality I picked up and dropped off the vehicle at the same location not the two different locations indicated on the paperwork. So…I'm not sure what that means. Hopefully I was not charged for dropping it off at the ‘wrong' place. This I will follow up with. But let me be clear. Truck was good Water street location is awesome I must figure out the charges and costs to make sure they are accurate and if they are I'd say this was mostly a good experience!! Despite the minor confusion 🙂🙂🙂

Jon R. 
Rating:
5.0

Nothing. The person at this location was above and beyond great.

Brad G. 
Rating:
5.0

Always friendly and supportive to requirements.

Les V. 
Rating:
5.0

Everyone was excellent

Gord P. 
Rating:
5.0

We dealt directly with this location for our rental. Brian was awesome, very personable. Everything went so smoothly. We would not hesitate to recommend this location.

RAYMOND S. 
Rating:
4.0

Customer did not leave a comment.

Shaun W. 
Rating:
5.0

I must say that the service, knowledge, and attention to detail was excellent and that for a handicapped person the extra assistance was gratefully received. Best ever service experience. Peter Brown

Peter B. 
Rating:
3.0

Customer did not leave a comment.

Gordon W. 
Rating:
5.0

Could not have asked for better service. Top grade! I will be returning to that location in future.

Laurie C. 
Rating:
5.0

Don't try to change my pick-up location. When I told Bryan that you had unilaterally changed the pick-up location to a location about 25km lfrom my home he was able to switch it back t on his location (about 3km from my home). You could also make your 1-way rentals more reasonable. By keeping the trailer an extra 7 days and towing it an extra 1,500km I saved about $4,000.

Leon P. 
Rating:
5.0

Customer did not leave a comment.

louis L. 
Rating:
5.0

No need to improve. Just continue what they are doing

linda L. 
Rating:
5.0

Customer did not leave a comment.

Nisarg P. 
Rating:
3.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Efficient and friendly.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Very Grateful ForThe Experience .

Ted L. 
Rating:
5.0

No suggestions. Everyone very friendly and efficient, and made sure we knew exactly how to attach and detach the trailer.

James D. 
Rating:
5.0

We had to travel through driving rain for an hour. When we unloaded we found the bottom of 'Mom's Attic' on 26 ft truck was wet and had soaked bottom of boxes packed up there. They contained electronics and other sensitive goods as per your website's instructions. If this seepage is normal on all trucks, a warning should be posted regarding loading electronics up there.

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

Crystal O. 
Rating:
5.0

Customer did not leave a comment.

Angelo D. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO S. 
Rating:
5.0

Customer did not leave a comment.

Thomas I. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Annette A. 
Rating:
3.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Brian was quick to help load the equipment and the site was well set up. Easy to get in and out.

glen G. 
Rating:
3.0

Customer did not leave a comment.

DAVIDJOHN P. 
Rating:
5.0

Customer did not leave a comment.

Mick K. 
Rating:
5.0

Amazing service!

Madison R. 
Rating:
5.0

excellent experience

ANUJ J. 
Rating:
5.0

Keep up the great work

ETTORE C. 
Rating:
3.0

Customer did not leave a comment.

IANC H. 
Rating:
1.0

Inside of cab was dirty with hair comb still inside. I had to sweep back of truck as it was very dirty. Truck was snowed in so I had to shovel it out and lots of ice and snow on top so I had to clean it all off as to not get a ticket and this was very difficult as the truck is quite high.

Jacob T. 
Rating:
5.0

Staff member was very helpful hooking up trailer

JUDY P. 
Rating:
5.0

Customer did not leave a comment.

ronnie A. 
Rating:
5.0

Bryan Patacairk was fantastic to speak with and I was very pleased with my rental!

Bonnie M. 
Rating:
5.0

Although the location and staff ARE AMAZING I've learned when renting uhaul the computer system is a piece of crap My rental reservation was magically cancelled and when I showed up there were no available truck for me. What a joke. Luckily Brian the guy who runs the uhaul is a star and made everything ok but he could only find me a 20' instead of a 26' so now we will have to do two trips instead of one. Thank you uhaul You're lucky you have amazing people running your rental shops because if it wasn't for them you would be a friggin dumpster fire of a company.

Jon R. 
Rating:
5.0

Doing just fine. equipment in good condition. Efficient staff.

RANDOLPHVERNON W. 
Rating:
3.0

I was uncomfortable leaving the truck without a signed all ok paper.. Eg: fuel ok and truck in good condition.

IVAN M. 
Rating:
5.0

Brain and staff are very efficient! I highly recommend them!

Natalie H. 
Rating:
4.0

Customer did not leave a comment.

Warren W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Your computer system badly needs an overhaul, but you already knew that. Water Street Autoworks is a great outlet. Not fancy, but they do right by customers. When we need a truck rental, we always go there.

Dave F. 
Rating:
4.0

As I rented for a 4000km trip, the truck and car carrier was given a complete safety check. Hence no problems whatsoever.

Gary M. 
Rating:
5.0

First of all, I'd like to say that I was very pleased with the quality of the 5'x8' open box trailer Brian had available for me. I've owned several trailers in the past, but none as good as the U-Haul I rented from him. Brian was very helpful in accommodating several time changes I needed to make and was a gentleman throughout the rental process.

Jim E. 
Rating:
5.0

Nothing it was all good

Doug F. 
Rating:
5.0

It was perfect

Bill T. 
Rating:
5.0

Amazing and super friendly service!! Thank you!

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Joanna L. 
Rating:
5.0

The guy is the best I ever seen

Patrick A. 
Rating:
4.0

Rental equipment (utility cart and furniture dolly) wasn't on site. Vehicle was 3/4 empty and cost me $89.00 to fill up. I had to drive to another rental place for the required equipment. Friendly staff were accommodating and helped me load vehicle on trailer and secure prior to leaving.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

All excellent Thank you very much Will recommend

David D. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Brian is great to work with and very accommodating... highly recommend him and his business.

Kenric E. 
Rating:
3.0

Due to a web site issue (incorrect information) my reservation got shifted from one franchise to another, over night. The new location had no time to ensure that the trailer was clean and ready. This led to a 1.5 hour delay in accessing the trailer. The Water St. location did their best to accomodate me. The website was the origin of the problem. Make sure that any items lested for rent are actually available in Canada.

William T. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Ramon N. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Excellent service, quick and easy. And very friendly.

jake P. 
Rating:
5.0

Customer did not leave a comment.

pat F. 
Rating:
4.0

Nothing to add

Greg B. 
Rating:
4.0

Nothing really. The communications was cleared and the service was good.

Greg B. 
Rating:
3.0

The truck was on sheer ice so I needed to contact the owner to tow me out. It would have been better if he had moved the van off the ice before my arrival as this caused me significant delay. The road to get to this location isn't in great shape. I think I'd go to the nearby location on the highway next time.

Julie B. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Luke K. 
Rating:
5.0

There was residue from the last customer. The U- haul rep offer to clean it out - I said no sweat that I would sweep it out.

Phillip H T. 
Rating:
5.0

Customer did not leave a comment.

Charlotte M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Excellent customer service and can do attitude!!

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

PETE B. 
Rating:
5.0

Service and equipment were above my expectations.

Bill J. 
Rating:
4.0

Bryan was excellent!

Paul S. 
Rating:
5.0

Brian was a pleasure to deal with. He made me feel valued as his customer.

CHRIS H. 
Rating:
4.0

Customer did not leave a comment.

Gord L. 
Rating:
5.0

Once again Bryan was very accommodating and friendly. I would highly recommend others to use this service!

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Enjoyed dealing with Bryan (From the Almonte Location), He is well organized and very accommodating! Sharon Skerritt

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Debbie V. 
Rating:
5.0

Customer service is top notch, and would recommend this location to my friends. Would be great if they rented pick up trucks as well.

Mark H. 
Rating:
5.0

Excellent in assistance and service.

Les V. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Everything was great. No complaints. Thank for the truck!

Mathew N. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

all was great

Robert M. 
Rating:
5.0

The staff are always friendly and very helpful

Angelo R. 
Rating:
5.0

Very satisfied with the service I received Good Job

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Bernard J. 
Rating:
4.0

Several times renting from this location. Friendly service and always a good experience. Thank you!

Lloyd B. 
No reviews have been submitted for this location.

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