Customer Reviews for Water Street Autoworks

Keep up the great work

Inside of cab was dirty with hair comb still inside. I had to sweep back of truck as it was very dirty. Truck was snowed in so I had to shovel it out and lots of ice and snow on top so I had to clean it all off as to not get a ticket and this was very difficult as the truck is quite high.

Staff member was very helpful hooking up trailer

Bryan Patacairk was fantastic to speak with and I was very pleased with my rental!

Although the location and staff ARE AMAZING I've learned when renting uhaul the computer system is a piece of crap My rental reservation was magically cancelled and when I showed up there were no available truck for me. What a joke. Luckily Brian the guy who runs the uhaul is a star and made everything ok but he could only find me a 20' instead of a 26' so now we will have to do two trips instead of one. Thank you uhaul You're lucky you have amazing people running your rental shops because if it wasn't for them you would be a friggin dumpster fire of a company.

Doing just fine. equipment in good condition. Efficient staff.

I was uncomfortable leaving the truck without a signed all ok paper.. Eg: fuel ok and truck in good condition.

Brain and staff are very efficient! I highly recommend them!

Your computer system badly needs an overhaul, but you already knew that. Water Street Autoworks is a great outlet. Not fancy, but they do right by customers. When we need a truck rental, we always go there.

As I rented for a 4000km trip, the truck and car carrier was given a complete safety check. Hence no problems whatsoever.

First of all, I'd like to say that I was very pleased with the quality of the 5'x8' open box trailer Brian had available for me. I've owned several trailers in the past, but none as good as the U-Haul I rented from him. Brian was very helpful in accommodating several time changes I needed to make and was a gentleman throughout the rental process.

Nothing it was all good

It was perfect

Amazing and super friendly service!! Thank you!

The guy is the best I ever seen

Rental equipment (utility cart and furniture dolly) wasn't on site. Vehicle was 3/4 empty and cost me $89.00 to fill up. I had to drive to another rental place for the required equipment. Friendly staff were accommodating and helped me load vehicle on trailer and secure prior to leaving.

All excellent Thank you very much Will recommend

Brian is great to work with and very accommodating... highly recommend him and his business.

Due to a web site issue (incorrect information) my reservation got shifted from one franchise to another, over night. The new location had no time to ensure that the trailer was clean and ready. This led to a 1.5 hour delay in accessing the trailer. The Water St. location did their best to accomodate me. The website was the origin of the problem. Make sure that any items lested for rent are actually available in Canada.

Excellent service, quick and easy. And very friendly.

Nothing to add

Nothing really. The communications was cleared and the service was good.

The truck was on sheer ice so I needed to contact the owner to tow me out. It would have been better if he had moved the van off the ice before my arrival as this caused me significant delay. The road to get to this location isn't in great shape. I think I'd go to the nearby location on the highway next time.

There was residue from the last customer. The U- haul rep offer to clean it out - I said no sweat that I would sweep it out.

Excellent customer service and can do attitude!!

Service and equipment were above my expectations.

Bryan was excellent!

Brian was a pleasure to deal with. He made me feel valued as his customer.

Once again Bryan was very accommodating and friendly. I would highly recommend others to use this service!

Enjoyed dealing with Bryan (From the Almonte Location), He is well organized and very accommodating! Sharon Skerritt

Customer service is top notch, and would recommend this location to my friends. Would be great if they rented pick up trucks as well.

Excellent in assistance and service.

Everything was great. No complaints. Thank for the truck!

all was great

The staff are always friendly and very helpful

Very satisfied with the service I received Good Job

Several times renting from this location. Friendly service and always a good experience. Thank you!

Brian was fantastic helpful and very informative.

clean up the unit, and make sure all lights work, rubbers were missing for S hooks, these are all minor problems because the trailer made a eight hour drive home flawless anyway. Great trailer!

Brian, the local rep on Water Street in Almonte, was AMAZING. And yes, the truck was clean. It had 87 500 MILES on it with Arizona plates, and it clearly served in WW2 (because the transmission behaved like it had been through wars). This truck shifted at 4500RPM with a BANG on each shift, and it ran a cool 7.8MPG which we calculated to be about 30 liters per 100 km. This truck is in serious need of engine/transmission maintenance immediately. It was immaculately clean. The Auto-Transport we rented was also super-clean and Brian did a fantastic job of hooking it up for us. He did this to take care of us, because when we originally called the 1-800 number, the rude assholes who answered the phone actually hung up on us - twice - as we were trying to make the booking. Brian and the crew on Water Street in Almonte are AWESOME. They get 5 stars!!! U-haul corporate needs a kick in the balls or the ass to remember who is paying the bills. The customers are CUSTOMERS and not beggars! We know what we need, and when we ask for it, we expect it. The staff at the 1-800 number should all be fired and replaced. Try it yourself! Call the number at month's end and ask for an auto transport and truck - see how they treat you. What a bunch of assholes! If these were MY employees, they'd all be fired by noon.

Excellent customer service, always friendly and helpful staff. I would never go anywhere else.

I booked my truck 2month before my move to the closest rental place but the day before I received an email with a new location far from 40kilometers. They charged me every additional kilometers!

Best location ever!!!!

The specific location was fine, the gentleman running things was very friendly and accommodating, although they didn't actually have the utility carts I requested. The problem is more that they were almost an hour away, and I only needed a truck to move about 5km. So, to drive all that way, and on top of that not get the equipment I needed, it's unlikely I would use or recommend that specific UHaul dealer again. What should have been a $60 transaction cost me $140 simply because there wasn't a closer vehicle.

We were charged WAY too much simply because we had to pick up and return the truck 40 Kim away from where I reserved it for. I will be gettting my money back for this trouble.

N/a

Very helpful staff

These guys are great and provide excellent service.

This comment is not directed st either of the locations. This is the bad experience I had before the pickup. I called the location I had selected in Ottawa to be told they didn't have any trucks there for me. He said someone would call me with a new pickup location. I waited until 2:30 and hadn't received a call. So I called uhaul from the toll free number. They informed me that my pickup was in Montreal Quebec, for a 26' uhaul, I was in Ottawa, Ontario and had ordered a 15' Uhaul. This is 2 hours from Ottawa. The woman that helped me informed me this was her last day when I asked for her name. After putting me on hold she told us that we could pick up a 20' truck at Almonte, Ontario. She said they weren't open Saturday which was our scheduled day for pick up. She put us on hold again and said we could pick it up at 10. I had to ask for the name and address several times. She said do not call them they will call you. This made me feel very distrusting of what she had told us. We decided to go the the uhaul location to make sure we did have a truck. I feel as a company if you don't have the truck available at the location we requested let us know when we try to book it. Also if your email response says someone will call us then do this. I would not recommend Uhaul because of the way I felt about the uncertainty if I was going to get a truck or not.

Very friendly and accommodating. Would not hesitate to rent from this location again.

Brian, was very knowledgeable and friendly, great customer service!

Great location, always supportive and professional.

The best customer service ever!

Franchise owner is very friendly! Head office needs a serious tune-up! DO NOT THREATEN with a letter to send me to a collection agency! I was told by franchisee to come anytime the following week to settle balance of 21$ mileage. Franchisee obviously understands how stressful a move is. As for Uhaul, you guys have no class! Within 3 days you send me a threatening letter ??? You can potentially destroy my credit rating! I don't take this lightly, as I have a perfect rating/credit and I have always paid my bills! I expect a formal apology from management. I have been a loyal customer. Moved 7 times in my life and will probably move 2-3 more times. I will never use Uhaul again!

Bryan and the boys are always excellent to deal with. Amazing service.

Brian was excellent to deal with during a very stressful event, moving. He was polite, calming and professional. Most appreciated.

The service at this location was very good. We had to wait for them to repair a defective tail light but they did so very quickly.